Bruce Hanson
Bruce Hanson at Flood Mazda

Bruce Hanson | Page 30

Service Advisor

Flood Mazda

220 Old Tower Hill Rd
Wakefield, RI 02879

Contact Me
4.8
319 Reviews

I started in the Auto Industry over 40 years ago and have been at Flood Mazda for 17 years. I recently transitioned from being the Shop Foreman here at Flood Mazda to take on the role of Service Advisor. I have first hand knowledge of what it takes to handle all of your automotive needs in a clear and methodical manner as well as can be an amazing resource for anyone that has questions about their vehicle or how to properly maintain it.

Dealership Experience

21 yrs, 6 mos

Industry Experience

43 yrs, 6 mos

Specialties & Trainings

Master Certified Mazda Technician with over 40 years of First Hand Experience

4.8

319 Reviews

Write a Review

319 Reviews of Bruce Hanson

April 15, 2021

Dealership Rating
Employee Rating

The folks at this dealership have always done an outstanding job and have gone above and beyond to make the customer happy and meet their expectations. From making the appointment that works for me More

by PMPETRARCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo , William Albro, Deanna Higgins, Alyssa Johnson

Apr 19, 2021

Flood Mazda responded

Yes, this is truly a great review. We are glad our service team always takes care of you and look forward to working with you for all of your automotive needs. All the best, Jason J. Guilbault Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

February 18, 2021

Dealership Rating
Employee Rating

I have been a steady customer for about 12 years and I have no complaints! I just purchased my 4th vehicle and I love it! Nick and Cody were great, thank you! The service department has always been straig More

by DianeG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Russell Cunha, Cody Harvey, Joaquin Pangelian, Jason Palmari, Steve Furtardo , William Albro, Deanna Higgins, Alyssa Johnson, Nick Maiello

Feb 18, 2021

Flood Mazda responded

Awesome Diane, It was great working with you again. I'm glad I could take care of everything over the phone with you. I'm glad that you love your new wheels!!!!! All the best, Jason J. Guilbault Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

January 06, 2021

Dealership Rating
Employee Rating

Best experience I have ever had in servicing my car. Great communication along the whole process, including a video showing the troubled area of the car, and an explanation of what should be done. Not More

by levonk7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo , William Albro, Deanna Higgins, Alyssa Johnson

Feb 19, 2021

Flood Mazda responded

This is what we love to hear. Thank you so much for taking the time to write such a great review. We love that you love it here. Transparency is the key. It's important to help our customers visualize everything so that everyone is on the same page and knows what to expect. We look forward to working with you in the near future and taking care of all of your automotive needs. All the best, Jason J. Guilbault Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

December 14, 2020

Dealership Rating
Employee Rating

the windshield wiper blades came apart again. I recommend stocking more reliable blades. They fell apart with the first use. Otherwise staff and service are great. More

by KGAYNOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo , William Albro, Deanna Higgins, Alyssa Johnson

Dec 17, 2020

Flood Mazda responded

Thank you for the feedback. I brought this to the attention of our Service Manager Bill. He should be reaching out to you shortly. All the best, Flood Mazda

November 30, 2020

Dealership Rating
Employee Rating

Everyone at the Mazda service department were professional and accommodating to my schedule. Polite and friendly staff at the Mazda service department meeting all my needs. The labor work was e More

by KPETIT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, Anthony DeAngelis, Justis Noka , Zach Albanese, William Albro, Deanna Higgins, Alyssa Johnson

October 24, 2020

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Employee Rating

so i have been going here since 2013 i purchased my car from them i have all my cars go here for oil change, repairs they always go above and beyond steve in service is fantastic always making sure i am we More

by ANNM129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo , William Albro, Deanna Higgins, Alyssa Johnson

Oct 24, 2020

Flood Mazda responded

This is a great review. Thank you for your continued patronage as well as sharing with other potential customers what to expect when you come to Flood Mazda. We look forward to taking care of all of your future automotive needs. All the best, Team Flood Mazda

October 16, 2020

Dealership Rating
Employee Rating

All of the work that needed to get done got done. They even fixed a loose pipe that I did not previously know about. I do not have any reasons at all to complain. More

by MUSINSWIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo , William Albro, Deanna Higgins

Oct 16, 2020

Flood Mazda responded

Thank you so much for taking the time to leave us such an honest review. We appreciate the time you took to write and look forward to servicing all of your automotive needs in the future. All the Best, Team Flood Mazda

September 16, 2020

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Employee Rating

Service was a bit lengthy but overall satisfied. Was dissatisfied that it would cost me $150+ for them to look at my AC that is not functioning properly. Car is a 2019 with less than 20k miles on it and More

by AJDEMARCHE01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo , Deanna Higgins

Oct 16, 2020

Flood Mazda responded

Thank you for your honest review. It's important not to rush things and to get the job done right. All the best, Team Flood Mazda

September 13, 2020

Dealership Rating
Employee Rating

Very helpful people who make you feel right at home. Steve is always ready to answer any questions you might have. Would highly recommend this place! More

by JPAPA3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo , Deanna Higgins

Oct 16, 2020

Flood Mazda responded

Awesome to hear. Thank you for your kind review. All the best, Team Flood Mazda

August 22, 2020

Dealership Rating
Employee Rating

Flood Mazda is simply the best in every way. A positive experience every time you walk through the door. Steven Furtado in service is SUPER!!!!!!!!! More

by BONJOURSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cody Harvey, Steve Furtardo , Deanna Higgins, Mr. Lee??

Oct 23, 2020

Flood Mazda responded

Thanks for the kind words about Flood Mazda and Steven Furtado! We appreciate your business!

Oct 24, 2020

Flood Mazda responded

I printed this and gave it to Steve. It made him smile. Thank you for sharing what you can expect when you work with Flood Mazda with other potential customers. This means a lot to us. We can't do what we do without wonderful customers such as yourself. We look forward to taking care of all of your future automotive needs. All the best, Team Flood Mazda

Oct 24, 2020

BONJOURSS responded

The best dealership anywhere! Steve Furtado in service is simply the best!!

Oct 25, 2020

BONJOURSS responded

Thank you for sharing with Steve! We love him and the great service we get at Flood Mazda!

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