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Bruce Hanson
365 Reviews
I started in the Auto Industry over 40 years ago and have been at Flood Mazda for 17 years. I recently transitioned from being the Shop Foreman here at Flood Mazda to take on the role of Service Advisor. I have first hand knowledge of what it takes to handle all of your automotive needs in a clear and methodical manner as well as can be an amazing resource for anyone that has questions about their vehicle or how to properly maintain it.
Read moreDealership Experience
21 yrs, 11 mos
Industry Experience
43 yrs, 11 mos
Specialties & Trainings
Master Certified Mazda Technician with over 40 years of First Hand Experience
365 Reviews
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365 Reviews of Bruce Hanson
December 01, 2022
They cannot put the correct phone number on my file. I have asked multiple times to fix it and they keep putting a different phone number. They leave my car unlocked when sitting in the lot for hours (w I have asked multiple times to fix it and they keep putting a different phone number. They leave my car unlocked when sitting in the lot for hours (which would not have happened if they put the correct phone number as I asked multiple times). Always unprepared for appointments. Cancelled multiple appointments the day before. Service department has always been rude and condescending except for one woman that I have spoken to. Unable to separate my account with two other people’s account and seems not to believe me when I give them my name. Shows personal information of the person I said I was not multiple times (happened 2 times). Took multiple days to replace a battery that was under warranty (which may have been due to short staffing, however an eta or follow up calls would have been appreciated). Laughed when I told them I could not afford to keep getting Ubers while they were taking approximately 4 days to test the battery. There are some people that are fairly helpful and friendly, however the multiple interactions I have had with certain people will prevent me from going to this dealership ever again. More
by C_mcch
Verified CustomerOther Employees Tagged: Joaquin Pangelian
November 25, 2022
They go above and beyond to make sure you get hood service, keep you updated frequently, very customer service oriented. service, keep you updated frequently, very customer service oriented. More
by debpisano
Other Employees Tagged: Cody Harvey, Joaquin Pangelian, Steve Furtardo , William Albro, Alyssa Johnson
November 04, 2022
I was very lucky they were able to squeeze me in when my engine light came on! Great service! engine light came on! Great service! More
by Groovystella
Other Employees Tagged: Steve Furtardo , William Albro, Lauren Bush, Alyssa Johnson, Mary
November 02, 2022
The service department is always on top of it ! I don’t usually wait to long for the maintenance to be performed on my vehicle. I appreciate the video at the end and the text to let me know it’s do I don’t usually wait to long for the maintenance to be performed on my vehicle. I appreciate the video at the end and the text to let me know it’s done. They do a fantastic job ! More
by TDCIDAN
Other Employees Tagged: Steve Furtardo , William Albro, Alyssa Johnson
October 24, 2022
Great service and quick turnaround for my Mazda CX-9. Staff was very professional and courteous. Staff was very professional and courteous. More
by DCARTY
Other Employees Tagged: Steve Furtardo , William Albro, Alyssa Johnson
October 21, 2022
They have a incredible service. They keep a professional Schedule. They are also willing to help you out. They keep a professional Schedule. They are also willing to help you out. More
by Banner
Other Employees Tagged: Steve Furtardo , William Albro, Alyssa Johnson
September 19, 2022
The Dealership is immaculate and the waiting area is really comfortable. They completed the job within the estimated timeframe. All of the staff are very welcoming and friendly and explain what they're really comfortable. They completed the job within the estimated timeframe. All of the staff are very welcoming and friendly and explain what they're doing throughout the process. While I was waiting, I interacted with service staff, sales staff, and even the owner of the company and they all made me feel welcome. They ended the service with a wash and vacuum. More
by CAROUTH4
Other Employees Tagged: Mike Flood, Steve Furtardo, Anthony DeAngelis , William Albro, Alyssa Johnson
August 29, 2022
Rich Morra is a wonderful matchmaker. He introduced me to my new love, my Mazda CX-5 Turbo Signature. He introduced me to my new love, my Mazda CX-5 Turbo Signature. More
by RAKSGEO
Other Employees Tagged: Russell Cunha, Cody Harvey , Richard Morra
August 10, 2022
Always reliable and trustworthy! No matter what the problem is Flood Mazda always comes through with honesty, friendliness and competent/ professional/ top notch work!! They give you No matter what the problem is Flood Mazda always comes through with honesty, friendliness and competent/ professional/ top notch work!! They give you peace of mind that is incomparable and rare to find at any other dealership. More
by KARENASH
Other Employees Tagged: Mary - Service Advisor
August 03, 2022
All aspects of purchasing the car were made easy by the sales team. There was enough in stock cars to enable us to buy one that fully pleased us. sales team. There was enough in stock cars to enable us to buy one that fully pleased us. More
by wenglisbe
Other Employees Tagged: Cody Harvey, Steve Furtardo , William Albro, Lauren Bush, Alyssa Johnson
