Bryan Hastings | Page 11

The service department people have always been friendly, efficient, and professional. That's why I keep coming back. efficient, and professional. That's why I keep coming back. More

by AWH143FE Verified Customer Verified Customer

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Always good to deal with. Fast service A-1. Enjoy the snack bar.and television. Fast service A-1. Enjoy the snack bar.and television. More

by JSCHESSLER51 Verified Customer Verified Customer

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Everyone at dealership is friendly and helpful. They communicate well, keep you updated about your car and when it will be ready. This is one of the reasons we continue to purchase cars from this d They communicate well, keep you updated about your car and when it will be ready. This is one of the reasons we continue to purchase cars from this dealership. More

by CHRISTINEGROVE Verified Customer Verified Customer

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Great customer service. Very easy to deal with people. Would highly recommend. Very knowledgeable people Very easy to deal with people. Would highly recommend. Very knowledgeable people More

by WHIPLASH7182 Verified Customer Verified Customer

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Crooks and liars. I brought my car in for repairs, those repairs led to catastrophic failure of my transmission. They refused to take responsibility (even though I was I brought my car in for repairs, those repairs led to catastrophic failure of my transmission. They refused to take responsibility (even though I was told the tech who did the initial repair was fired for breaking my car). It took weeks of waiting with no one telling me what was wrong. They tried to get Subaru American to pay for their mistake and when that didn’t happen the quoted me near 10 grand to fix what they clearly broke. The service manager promised to do a bunch of things for me to make the cost better but then neglected to tell anybody else and when I went to get my car, only certain things were fixed and they presented me a bill with for $8400. Service manager act like he had never spoke to me. They backed me into a corner and it still ended up costing me $4200. I wrote a letter to the general manager explaining everything and she couldn’t even be bothered to answer. These people are liars, crooks, and don’t care about their customers. I’ve also filed a complaint with Subaru America. I would advise anyone to not buy a car from these people and certainly not get it serviced there. Kenny Ross has lost a customer for life and frankly, so has Subaru. More

by CHRISTOPHERD.PATRICK Verified Customer Verified Customer

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They over filled my oil. The filter they checked had multiple leaves on it and they put it back in with all the leaves I have pictures. When the car was finished it sat for The filter they checked had multiple leaves on it and they put it back in with all the leaves I have pictures. When the car was finished it sat for over 30 minutes before they came and got me. More

by SHAFFJAC001 Verified Customer Verified Customer

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I was told by the service team that my vehicle was behaving according to his design and they could find no mechanical failures in my car. My car continued to smoke as if a small fire was present and c behaving according to his design and they could find no mechanical failures in my car. My car continued to smoke as if a small fire was present and corporate requested. I get a second opinion. I had a pump that was not good in my car and was dumping oil in and my engine was burning oil. Had I listen to the service team my car would likely be Destroyed within a short period of time. More

by longkm1 Verified Customer Verified Customer

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They fixed the heat shield but it’s still rattling now I have to come back. have to come back. More

by TMDOWNEY33 Verified Customer Verified Customer

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Terrible service from the top down. No recommendations from me! No one is accountable to customers! No recommendations from me! No one is accountable to customers! More

by EFGIGLIOTTI Verified Customer Verified Customer

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Dealership didn't repair my car correctly. After installing a new ABS system the car wouldn't pass the state inspection because of it. After installing a new ABS system the car wouldn't pass the state inspection because of it. More

by PAOLOCON53 Verified Customer Verified Customer

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