Bryan Hastings | Page 34

Bryan was extremely helpful, kind, and quick. He offered explanations that I could understand as a non car person for required repairs and my various options. He offered explanations that I could understand as a non car person for required repairs and my various options. More

by ANDREW2831 Verified Customer Verified Customer

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Purchased tires on 7/16/24 because of the $75 refund. Sent invoice in by date. Yokohama said I did not send in the entire form. Said they called Kenny Ross and told them to contact me No one did. So I Sent invoice in by date. Yokohama said I did not send in the entire form. Said they called Kenny Ross and told them to contact me No one did. So I never got the $75 More

by KRAMMIS Verified Customer Verified Customer

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Purchased a 2011 Jeep wrangler in March of 2024. Had problems from the start. Purchase agreement and especially GAP insurance! Drove the Jeep for (two weeks) and then took it back to Kenny Ross beca Had problems from the start. Purchase agreement and especially GAP insurance! Drove the Jeep for (two weeks) and then took it back to Kenny Ross because we were having issues with the (BRAKES)! Absolutely no communication from Kenny Ross. I had to call in a (MONTH) later to find out that they were putting a transmission in the Jeep. Kenny Ross tried to deliver the jeep (THREE) times over the next several months but when we test drove it a (HOT OIL) message and alarm came up on the dash! AND NONE OF THE ORIGINAL ISSUES WERE REPAIRED! Today is November 14, 2024 and I STILL DO NOT HAVE THE JEEP BACK!!!!! I’m only thankful that I purchased a warranty on this vehicle because EVERY TIME KENNY ROSS TRIED TO RETURN THE JEEP TO ME IT STILL HAD PROBLEMS!!!!! The management were treating me like I was an unreasonable customer and at one point told me there was nothing else they were going to do about the jeep when it seems like they did absolutely NOTHING TO FIX (ANYTHING)! 8 months and I still do not have possession of the vehicle I purchased!!!!!! BEWARE Oh yeah, originally I was dealing with David Debruyn he is no longer with Kenny Ross. Then I was dealing with Jim Lokar (center manager) he is no longer with Kenny Ross! What is going on here? More

by JAMESMCC6778 Verified Customer Verified Customer

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service was prompt, courteous and work was done as expected. Newton was particularly helpful answering out questions. expected. Newton was particularly helpful answering out questions. More

by LEEFRANK61 Verified Customer Verified Customer

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Very smooth transaction! Thank you for getting me and and out quickly and letting me bring my pup! Thank you for getting me and and out quickly and letting me bring my pup! More

by PGHGIRL40 Verified Customer Verified Customer

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Very friendly. Kept me informed. Answered my questions. Let me know what additional work I needed. Kept me informed. Answered my questions. Let me know what additional work I needed. More

by MCMANNISJAN Verified Customer Verified Customer

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Everyone was friendly. The service I received was prompt! I was happy with how everyone communicated with me! The service I received was prompt! I was happy with how everyone communicated with me! More

by JENNIFERHF Verified Customer Verified Customer

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Everyone was polite and courteous, ended up having to leave my car there and they were kind enough to let me use a courtesy car. leave my car there and they were kind enough to let me use a courtesy car. More

by JUSTIN.NESTOR Verified Customer Verified Customer

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Great people who are knowledgeable in everything you may need to know. Always fast and easy every visit. need to know. Always fast and easy every visit. More

by pkuntzdesigns Verified Customer Verified Customer

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Very professional and quick. Makes accomodations for those getting their cars worked on and makes the wait enjoyable. Makes accomodations for those getting their cars worked on and makes the wait enjoyable. More

by S.FLODINE96 Verified Customer Verified Customer

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