Bryan Hastings | Page 35

They took care of my Outback in a very professional manner and it was done quickly. manner and it was done quickly. More

by TBM4042 Verified Customer Verified Customer

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I originally leased my vehicle at Kenny Ross but when I returned to purchase the vehicle there was not a single positive in the entire experience. I spoke to two different people about my upcoming schedul returned to purchase the vehicle there was not a single positive in the entire experience. I spoke to two different people about my upcoming scheduled appointment to purchase my vehicle, upon arriving no one knew I was there to PURCHASE the vehicle. I was told that they would probably not have enough time to complete the purchase at the appointment (2:00 appointment time) that was made to purchase the vehicle. And i live 45 minutes from the dealership. I asked to speak to the manager, who I never saw. I was told the service department would need to inspect the vehicle at a cost of $295, which is ridiculous. They of course returned to tell me the car needed breaks and rotors at a cost of $650. Then I was told I was 4th "in line" to complete the purchase paperwork, which was going to take more than an hour. I had another obligation and was not going to be able to wait any longer to complete the purchase. I made another appointment to drive back to the dealership to purchase the car. After leaving Kenny Ross extremely angry I decided to inquire at another Subaru Dealer if I could purchase the vehicle at their dealership and they stated that I could. I went to Sendell Subara in Greensburg PA they were so helpful. They made me an appointment to purchase the car. We were in and out of the dealership in just over an hour. They also performed the same inspection of the vehicle, for FREE and told me I only needed rear breaks and that they would also be FREE. This was almost a $1000 savings and less service required. The purchase went seamless with exceptionally helpful professional staff, nothing like Kenny Ross. This was in September, and I never cancelled the appointment, I have yet to hear from Kenny Ross about returning to purchase the car. I guess they don't care about their customers. As a family with 3 Subaru's needless to say we love the brand!! We even recommended a friend go to Sendell and buy her next car. She also had a great experience, I would never recommend Kenny Ross. More

by stacymoon2431 Verified Customer Verified Customer

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Great service at Kenny Ross! Everyone was very friendly and helpful. Scheduling was easy and convenient. Thank you! Everyone was very friendly and helpful. Scheduling was easy and convenient. Thank you! More

by MAMMSMITH Verified Customer Verified Customer

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Great! Very good and thank ypu for the assistance! I'm glad you are my dealer. Very good and thank ypu for the assistance! I'm glad you are my dealer. More

by MARKYS123451 Verified Customer Verified Customer

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They managed to squeeze me in because my inspection/emissions was due. I was only scheduled for wiper blade replacement. inspection/emissions was due. I was only scheduled for wiper blade replacement. More

by NOLOUGHLIN Verified Customer Verified Customer

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Bryan was very helpful by keeping me informed of what was happening with my vehicle. happening with my vehicle. More

by JBALAVAGE Verified Customer Verified Customer

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We were taken care of promptly and we very satisfied with the service provided. There was a recall on the car, which they obtained the part ,and fixed the issue, along with routine maintenance like oil chan the service provided. There was a recall on the car, which they obtained the part ,and fixed the issue, along with routine maintenance like oil changes, etc. They have a clean and comfortable waiting room. More

by EMSTEPT Verified Customer Verified Customer

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The service department discovered that my 2019 Forester needed a new transmission, and my car was just 4 months past the warranty period. Bryan was able to contact Subaru corporate and get me approved to needed a new transmission, and my car was just 4 months past the warranty period. Bryan was able to contact Subaru corporate and get me approved to be covered under the power train warranty. Bryan was sympathetic about me having such a large expense when my car was just out of warranty barely. I only had 43,000 miles on it and the warranty was good for 50,000 miles, but I was 4 months past the 5 year warranty. I am a retiree on a fixed income, and Bryan saved me thousands of dollars. I have never been treated better by a car dealership. Bryan also provided me with a loaner car during the 6 days that my car was tied up. He is simply the best. More

by CHASMETZGER1 Verified Customer Verified Customer

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The handled everything professionally, my car was fixed without any problems and even though there is a part on back order, they will let me know as soon as it comes in. without any problems and even though there is a part on back order, they will let me know as soon as it comes in. More

by BK3607 Verified Customer Verified Customer

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Bryan was very helpful, also Howard, the department manager. We had a problem with the key that was ordered from Subaru and Howard and Bryan both worked to solve the problem. Very nice service depa manager. We had a problem with the key that was ordered from Subaru and Howard and Bryan both worked to solve the problem. Very nice service department. More

by CAJ6571 Verified Customer Verified Customer

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