Bryan Raiken

This service department is the best I have been too and a big part of that is Bryan Raiken in the service department. He is so pleasant every time you speak to him, he is responsive and truly cares about hel big part of that is Bryan Raiken in the service department. He is so pleasant every time you speak to him, he is responsive and truly cares about helping you and making your experience with Circle BMW a great one. We will continue to service and fix our cars here because of Bryan. More

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Came in for repairs and wind up buying a used BMW. The cost of repair is made it more sensible to replace the vehicle altogether.. Justin, Patrick and Brian were very helpful throughout the process. The cost of repair is made it more sensible to replace the vehicle altogether.. Justin, Patrick and Brian were very helpful throughout the process. More

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I took my MINI in for service and it was an excellent experience! Bryan, Dan, and Bruce took very good care of my car, and kept me informed each step of the way. The loaner was clean and so fun to dri experience! Bryan, Dan, and Bruce took very good care of my car, and kept me informed each step of the way. The loaner was clean and so fun to drive! The prices were very fair, and everyone was so kind and helpful! Thank you again, Bruce, Dan, and Bryan for your assistance. I look forward to seeing you next year for service! More

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Brian was extremely helpful and courteous. Your dealership is very efficient. You folks are the best Your dealership is very efficient. You folks are the best More

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Very good all around services and nice to deal with overall, highly recommend them ! 👍 thanks! overall, highly recommend them ! 👍 thanks! More

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Making an appointment on line was easy and the people at the dealer are terrific. You even get a complimentary car wash. the dealer are terrific. You even get a complimentary car wash. More

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I recently visited Circle BMW in Eatontown for service on my M440 and must acknowledge Bryan Raiken for going above and beyond to provide all-around exceptional service. Bryan not only exceeded my expectatio my M440 and must acknowledge Bryan Raiken for going above and beyond to provide all-around exceptional service. Bryan not only exceeded my expectations by addressing and resolving all of my service needs without surprises, but he also took the time to investigate the root cause of service contract errors unbeknownst to me (the vehicle was purchased from a North Jersey BMW dealer), demonstrating a genuine commitment to customer satisfaction. From the moment I arrived, Bryan greeted me with a warm smile and a willingness to assist with all concerns. He listened attentively and meticulously explained the maintenance process in complete detail, alleviating any reservations I had. His professionalism and expertise were evident throughout the entire interaction through to the time all service was complete. What truly set Bryan apart was his proactive approach to customer service. Not only did he address the necessary maintenance promptly and efficiently, but he also took the initiative to look into concerns outside the standard scope of routine maintenance. Moreover, Bryan displayed remarkable patience and courtesy when addressing my questions, providing clear explanations without any hint of condescension. His willingness to go the extra mile to ensure I felt informed and confident about the service performed on my vehicle did not go unnoticed. During my visit, Bryan's dedication to customer satisfaction extended beyond typical service expectations. Despite it being near closing time and my car service complete, Bryan took the time to provide invaluable advice on an issue unrelated to the service, further exemplifying his commitment to ensuring my overall satisfaction. Bryan not only provided me with an informative response which put me at ease, he went even further to call Lupe for greater insight after understanding the level of stress the matter had been causing me. Lupe was incredibly professional and genuinely wanted to help. As Lupe and I walked out to my car, Pete came over to provide his insight and added support. Not only did Lupe offer invaluable insight, he went even further to mitigate the issue which had been causing me immense stress. I was amazed and beyond grateful for the extra efforts he went through at the end of the day when he didn’t have to. Simply thanking Lupe, Pete, and the Service Center Technicians, doesn’t express the gratitude I have for the extra time and overall dedication to excellence they provide to customers like myself. During a previous service visit in the fall, I had the privilege to get to know Pete. His uplifting and warm personality truly adds to the customer-focused environment at Circle BMW. Pete also introduced me to Rob, the Service Manager, who was the sole reason I returned to this BMW dealer for my latest service needs. Hearing how he manages and approaches customer service was a breath of fresh air. Customer service like I’ve experienced at Circle BMW doesn’t exist in any industry nowadays. This team sets the bar high for the level of service that should be provided to all customers, it’s truly unmatched. Additionally, I had the pleasure of interacting with Phil, who exemplified professionalism from the moment I arrived. His attention to detail and seamless coordination ensured that I was in the best hands, ultimately leading me to Bryan for an exceptional service experience. Overall, I left Circle BMW extremely satisfied and beyond grateful thanks to Bryan Raiken's exemplary customer service, as well as for the outstanding support provided by Lupe, Pete, and Phil. They are a true testament to the dealership's commitment to excellence, and I cannot recommend them enough to anyone seeking top-notch service. I look forward to my next service visit, knowing that I am in the best possible hands. More

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Top service dealership! Always prompt and excellent service. Been going to luxury dealers for years, this is the best service. Always prompt and excellent service. Been going to luxury dealers for years, this is the best service. More

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The only reason I still own a BMW is because of the service representatives at Circle BMW. I think they are terrific! service representatives at Circle BMW. I think they are terrific! More

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Very professional, high quality of work and clear followup on services provided. Timely follow through. followup on services provided. Timely follow through. More

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