Bryan Raiken | Page 16

The service was very efficient and done in a timely manner. My car was serviced very quickly!! Brian was very helpful in fixing everything I needed. manner. My car was serviced very quickly!! Brian was very helpful in fixing everything I needed. More

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Circle BMW and their staff are too notch. Very well organized, great communication and delivers on time with quality. The experience is always great. organized, great communication and delivers on time with quality. The experience is always great. More

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Very good service. Clean showroom and facilities, service advisor treat customer very nice, strongly recommend advisor treat customer very nice, strongly recommend More

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Excellent dealership. Beautiful place. Nice people. The service people are excellent. Bryan Raiken is especially helpful. service people are excellent. Bryan Raiken is especially helpful. More

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We've been dealing with Danny Wong for a number of years now, and he consistently does what he says he'll do. Always helpful when you need him. Have sent him a number of customers, including my daughter, now, and he consistently does what he says he'll do. Always helpful when you need him. Have sent him a number of customers, including my daughter, which I would not do without having trust in him. Brian Valentine is always extremely helpful on pick up day, explaining how everything works - invaluable information. Bryan Raiken in Service has always been friendly, courteous, and extremely helpful on all our service visits More

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I recently bought a 2021 X3 and had a great experience. Very friendly helpful and accommodating. I worked with Kevin Prull our salesperson. He was awesome. They gave me a generous amount for my trade whi Very friendly helpful and accommodating. I worked with Kevin Prull our salesperson. He was awesome. They gave me a generous amount for my trade which helped. It's also my first bmw and visited a of other dealerships. I found they were the best to work with. Also, shout out to Brian who showed me all the tech in the car. I would recommend anyone looking for a BMW to go see Kevin and his team at Circle. More

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This dealership is the best. From sales to service, they have been such a pleasure to do business with The Service department is always so welcoming and punctual.. My salesperson Kevin Prull was so helpful have been such a pleasure to do business with The Service department is always so welcoming and punctual.. My salesperson Kevin Prull was so helpful and made our experience so easy. We will continue to do business with Circle BMW and I would totally recommend Kevin and the entire staff there. More

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They are the best dealership. I have been dealing with them for 15 years and they are all amazing, from sales to service they are number one. them for 15 years and they are all amazing, from sales to service they are number one. More

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Circle-BMW took great care of us long-time BMW owners, before, during, & after we upgraded to better class SUV From our sales rep Charles, to our Finance specialist Hon, & right through delivery Genius a before, during, & after we upgraded to better class SUV From our sales rep Charles, to our Finance specialist Hon, & right through delivery Genius adviser Bryan, we felt comfortable & well looked-after Ordering a new luxury car can have anxiety, but Circle saw us through & continues to follow-up with after-purchase service Repairs Dept is good to work with too, providing loaner cars & shuttle service to accommodate busy schedules This family-owned dealership truly understands how to deliver the personal touch! Thank you, we will be with you for the life of our car & beyond... More

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My overall experience with the Circle BMW Service Dept. My overall experience with the Circle BMW Service Dept. has been very good. They have generally been efficient and professional, providing quality My overall experience with the Circle BMW Service Dept. has been very good. They have generally been efficient and professional, providing quality workmanship. I only gave them 4 stars though because of a recent experience with the repair of damage done to my car in an accident. I took my car in on December 8. About 10 days later a service rep from Circle called to update me. Because of the pandemic, some of the parts needed to repair my car were backordered as they were stuck in Germany. I was given a potential completiondate of late January, early February. As time got closer, I began to call for updates. Around the last week of January I was told that they still needed 3 parts, but that maybe the car could be made drivable within a week or two. So beginning the week of Jan. 31 I began to call the service rep for updates; it took at least two calls get a call back with no further information. By the week of Feb. 14, after 3 calls not returned, i emailed the Service manager and got an immediate response. In addition he connected me to the garage where the repair had been outsourced - the garage manager has been superiour with her communication. So here were are, over 11 weeks later and my car is almost done. No, it could not be made drivable - the last part needed is a hose. Unfortunately they are unable to identify the exact hose that is needed...Today i was told that they tried 2 hoses already and are waiting for a 3rd...after that, they aren't sure what they can do. To say the least, i am extremely frustrated. I have a 35 mile one way daily commute; my insurance covered 30 days of a rental. The remainder of the time i have been borrowing cars. I certainly understand the inability to get the parts - no one could have changed that. The fact that the missing hose can't be identified is stymies me. After this experience, though I LOVE my BMW, I may think again before purchsing a car that is dependent upon imported parts for repair. This is not the fault Circle BMW - i would only encourage more communication, even if it's not positive. More

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