Bryan Zemaitis | Page 6

Great Seevice Steve Miller was the beat salesperson I have ever bought a car from. Went the extra mile and was very responsive. I would recommend him and the deal Steve Miller was the beat salesperson I have ever bought a car from. Went the extra mile and was very responsive. I would recommend him and the dealership to anyone More

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Excellent experience Everything was excellent from start to finish, Matt was great to work, as was Bryan. Highly recommend Van Bortel to anyone looking for a car. Will def Everything was excellent from start to finish, Matt was great to work, as was Bryan. Highly recommend Van Bortel to anyone looking for a car. Will definitely be back! More

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Not pushy, easy process Test driving was easy with no commitment. Dan the salesman gave me his phone number and didn't push me to buy. When I came back, everyone was friendly Test driving was easy with no commitment. Dan the salesman gave me his phone number and didn't push me to buy. When I came back, everyone was friendly and easy to work with. The finance guy didn't try to push me into any finance options I didn't want. All in all, great service, not pushy, and pleasant all around. More

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Great sales department The sales department was very helpful, friendly and efficient. I enjoy buying vehicles from here with no pressure. I’ve been a customer for 8 years! The sales department was very helpful, friendly and efficient. I enjoy buying vehicles from here with no pressure. I’ve been a customer for 8 years! More

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Excellent service This car dealer is very friendly, organize and fast, great business and amazing cars to choose with great prices. Very helpful and gives you the best This car dealer is very friendly, organize and fast, great business and amazing cars to choose with great prices. Very helpful and gives you the best plans for cars. More

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Love my new truck I loved this dealship with their no hassle pricing. I went in told them what I wanted and had a truck picked out within the hour. The price is flat ou I loved this dealship with their no hassle pricing. I went in told them what I wanted and had a truck picked out within the hour. The price is flat out none of the running to my boss back and forth nonsense for hours and magically the price drops hundreds of dollars after you waste half your day there. I also took advantage of their loaner program which gets you into an essentially new truck for a discounted price! More

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Leasing experience First time leasing and had a great experience! I was greeted with friendly faces and it’s a great atmosphere! Felt comfortable and confident that I w First time leasing and had a great experience! I was greeted with friendly faces and it’s a great atmosphere! Felt comfortable and confident that I was getting a fair deal! More

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Very Professional dealership We just finished purchasing our 3rd vehicle from Claxton Wells at Van Bortel Ford (our 4th from this dealership). The staff we have dealt with are ver We just finished purchasing our 3rd vehicle from Claxton Wells at Van Bortel Ford (our 4th from this dealership). The staff we have dealt with are very professional and personable. Claxton showed us all the purchase options available and explained the pros and cons of each. He spent a good deal of time to find the car we wanted and got it to us in a very short time and at a price we feel was very good. More

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Terrific experience across departments with great prices Met Paul Bowers when family was looking to get a 2014 Ford CMax and it was one of the smoothest experiences with a car salesman in the last 20 yrs. Ab Met Paul Bowers when family was looking to get a 2014 Ford CMax and it was one of the smoothest experiences with a car salesman in the last 20 yrs. Absolutely no pressure, completely accessible and very patient when it took 90 days to finally decide - we must have done 5 separate test drives. And the price was lower that the XPlan pricing i could get through work, with no hoops to jump through - their no haggle pricing is similar to the better/best pricing you would see with Truecar. Came in for basic service and snow tires as the All Weather Michelins sucked in snow. Not only did their service guy (Tom, IIRC) beat the BJs price I was quoted, he took the extra time to see if Dunn and Mavis were cheaper and they were. I ended up saving an additional $40 because he went the extra steps. My third great experience was with Bryan Zemaitis in finance. I was about to make a decision on getting the extended warranty and was about to pull the trigger on internet Ford dealer quote, which didn't include taxes. I called Van Bortel as a courtesy from my prior positive experiences and Brian not only got right back to me, he beat the internet pricing by 10%+, including NY State taxes. At every Van Bortel department I've interacted with, I've been very pleased. They seem to me like the Wegmans of car dealers, where their employees go the extra mile and still provide great prices. More

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Van Bortel Ford – One-of-a-Kind Dealer! After much deliberation, research and comparison shopping, we decided to purchase a 2016 Ford Edge. To estimate its cost, we used Ford’s online “Buil After much deliberation, research and comparison shopping, we decided to purchase a 2016 Ford Edge. To estimate its cost, we used Ford’s online “Build and Configure” tool. Within 21 minutes, we received an email from Matt German, a personable and knowledgeable sales rep at Van Bortel Ford in East Rochester. Matt’s email provided Van Bortel’s selling price for the Edge we had just configured, including current rebates! A few minutes later, he called to personally introduce himself and explain Van Bortel’s pricing and sales policies. We set up an appointment and met Matt, who was armed with answers to every question we posed. After another test drive, we decided to order the Edge. Matt competed the necessary paperwork, and introduced us to Brandon Wood, who explained Ford’s extended warranty and other optional add-on packages. Our new Edge arrived within the original delivery window and we went back to Van Bortel to pick it up. This time, Matt introduced us to Mark Hawkins, a virtual walking encyclopedia of Ford’s latest technology. Mark spent an hour explaining all of the new gadgets and even answered our questions regarding our 2014 Ford Fusion! Finally, Matt introduced us to Bryan Zemaitis, who carefully explained all of the important points in our Ford Credit contract. We have purchased 10 new cars over the past four decades and have never found the experience to be as enjoyable as it was at Van Bortel Ford. Matt, Mark, Brandon, Bryan and the others we met there were friendly, professional and never too busy to answer questions and make us feel like family. From our first impressions through vehicle delivery, Van Bortel Ford has truly been a one-of-a-kind dealer! More

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