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Buck Barton
Buck Barton at Gene Messer Ford of Lubbock

Buck Barton | Page 3

Sales

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

4.5
71 Reviews
4.5

71 Reviews

Write a Review

71 Reviews of Buck Barton

June 25, 2026

Dealership Rating
Employee Rating

Good service and knowledge of products. Worked with us until we found just the right vehicle. More

by kathy6980
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Actually worked with Light and Aliyah

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Jun 26, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2026

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Employee Rating

I was in and out very quick and everyone was very helpful to me. Very nice More

by wesbarnes23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

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Jun 25, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 16, 2026

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Employee Rating

Took a long time and did not perform the scheduled maintenance we came in for. Just did the recalls. June 17 Update The dealer responded and went out of their way to fix the issue! More

by bhowe89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

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Jun 17, 2026

Gene Messer Ford of Lubbock responded

Thank you for bringing this to our attention. We sincerely apologize that your scheduled maintenance was not completed during your visit and understand how frustrating that must have been, especially after the time you spent waiting. Providing thorough and efficient service is our goal, and we clearly missed the mark in your experience. Our Service Manager, Michael Pugh, will be reaching out to you directly to learn more about what happened and work toward a resolution. We appreciate your feedback and the opportunity to make this right. Thank you for choosing Group 1 Ford of Hub City     Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

June 10, 2026

Dealership Rating
Employee Rating

Dealership was very welcoming and helpful in locating what I wanted. Overall staff was awesome. More

by jeffpharis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Aliyah

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Jun 11, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2026

Dealership Rating
Employee Rating

Gene Messier Ford was honest and transparent in my vehicle purchase experience i would highly recommend them. More

by autosuv2026
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Javier Orozco, Luis Gutierrez

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Jun 11, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

June 08, 2026

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Employee Rating

Leigh Ann was very helpful from explaining everything that was going on and when the car wpuld be ready.. More

by areedy71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Leigh Ann Moore

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Jun 08, 2026

Gene Messer Ford of Lubbock responded

Hi, we are glad we could help! If you have any further questions, please don't hesitate to reach out!

June 07, 2026

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Employee Rating

GROUP 1 FORD of HUB CITY has a great selection of new and used cars available. The service department is 5 stars above the other dealerships. More

by Ppalmer4462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Glenn and Cheryl

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Jun 07, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

June 01, 2026

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Employee Rating

Amazing service Audri was super efficient and got me in and out of my oil change appointment quickly More

by arianna.morales002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Audri

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Jun 03, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 26, 2026

Dealership Rating
Employee Rating

Calling to setup an appointment couldn’t have been any clearer and concise. The technician that took in my truck got me setup with a uber home quickly. With a follow up call for when my vehicle was ready. More

by Kun.kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

Print
May 29, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 22, 2026

Dealership Rating
Employee Rating

Service department sucked over promised UNDER delivered! 4.5 days to finish service work promised 2 days! This crappy service is chronic at Gene Messer Ford! Arrogant Staff! More

by Thedoc57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Martinez , Stephanie Walters

Print
May 27, 2026

Gene Messer Ford of Lubbock responded

We sincerely apologize for the frustration and inconvenience you experienced during your recent service visit. We understand how disappointing it is when expectations and timelines are not met, and this is certainly not the level of communication or service we strive to provide at Group 1 Ford of Hub City. We appreciate you bringing this to our attention, as feedback like this helps us improve. Michael Pugh, our Service Manager, will be reaching out to you directly to discuss your experience further and see how we can make things right. Thank you again for your honest feedback Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

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