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Buck Barton
Buck Barton at Gene Messer Ford of Lubbock

Buck Barton | Page 3

Sales

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

4.5
85 Reviews
4.5

85 Reviews

Write a Review

85 Reviews of Buck Barton

August 01, 2026

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Employee Rating

Adrianna was very helpful with the work that was done on my car. She was very friendly More

by Walterskaren52@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Adrianna

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Aug 02, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Hub City! If you have any further questions, please don't hesitate to reach out!

July 30, 2026

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Employee Rating

Guess all right. Few. Problems got fixed. Price little to high otherwise got fix took 4 weeks to long. More

by Tzgrandma54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Taylor

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Aug 13, 2026

Gene Messer Ford of Lubbock responded

Thank you, Tzgrandma54, for your kind words and for acknowledging that the few problems got fixed. We apologize for the longer wait time and understand that the price felt a bit high. Your feedback is invaluable as we strive to provide reliable and customer-centric service, and we hope to welcome you back soon!

July 30, 2026

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Employee Rating

Was treated very well even though I wasn’t pleasant to begin with. The problem was taken care of in a timely matter. Which I did not expect. More

by Teresa Waters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Michael and Mike

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Jul 30, 2026

Gene Messer Ford of Lubbock responded

Teresa, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 29, 2026

Dealership Rating
Employee Rating

Service experience was amazing. My advisor Leigh Ann was knowledgeable, professional and helpful throughout our service. Highly recommend Group 1 Ford of Hub City and Leigh Ann More

by lmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leigh Ann

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Jul 30, 2026

Gene Messer Ford of Lubbock responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Hub City. Thanks for the recommendation, and have an amazing day!

July 24, 2026

Dealership Rating
Employee Rating

Not customer friendly. Buy our vehicle. Then you are on your own. They are doing okay in most areas but not helpful in owner training and coaching of the technology. More

by Ronh
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Martinez

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Jul 25, 2026

Gene Messer Ford of Lubbock responded

Ronh, thank you for taking the time to share your experience. We sincerely apologize for the frustration you’ve experienced, especially with the communication regarding your vehicle and the issues you’ve encountered with your new F-150. This is not the level of service we strive to provide. We also appreciate your feedback regarding owner technology training, as we know how important that is. Our Service Manager, Mike Pugh, will be reaching out to you personally to discuss your concerns and work toward a resolution. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

July 23, 2026

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Employee Rating

friendly and courteous. vehicle was diagnosed and repaired professionally, delivered on time and charges were as estimated. More

by djones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , glen, shawn

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Jul 28, 2026

Gene Messer Ford of Lubbock responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Hub City. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 19, 2026

Dealership Rating
Employee Rating

The required work was done correctly. I had no problems and the work was done on time. More

by Aejohnson3665
Workmanship
Service Time
Recommend Dealer
Yes
Print
Jul 20, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

July 17, 2026

Dealership Rating
Employee Rating

Service was great would’ve loved if I could’ve got a diagnostic check, but there were two days behind so that’s why I gave it a four star More

by Chez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cadyn

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Jul 17, 2026

Gene Messer Ford of Lubbock responded

Thank you for your feedback. We’re glad to hear you received great service during your visit. We understand your disappointment that we were unable to complete the diagnostic due to scheduling demand, and we appreciate your patience. We hope to provide a more complete experience on your next visit.

July 17, 2026

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Employee Rating

They were very friendly and helpful. Brought my truck in for recalls and it didn’t take long at all. More

by jlsvikings99
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Alfredo Garcia 5 stars

Print
Jul 17, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 15, 2026

Dealership Rating
Employee Rating

Service good , do not understand the purpose of a service appointment, got there 9:30 did not get out till pass noon. What is the purpose of it. The rest of my day was out of rhythm!!! bad bay!!!!! More

by Pepodrag72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

Print
Jul 17, 2026

Gene Messer Ford of Lubbock responded

Thank you for your feedback. We’re glad you were satisfied with the service provided, but we sincerely apologize that your appointment took longer than expected. We understand how frustrating it is when a scheduled visit disrupts your day. Your comments will be shared with our team as we continue working to improve scheduling and service efficiency. We hope to provide a timelier experience on your next visit.

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