Byron Jackson | Page 2

I brought my 2024 Porsche Panamera in only because I noticed light wheel scuffs after a car wash and felt a slight vibration in the left wheel. I never reported pulling or steering drift, yet the paperw noticed light wheel scuffs after a car wash and felt a slight vibration in the left wheel. I never reported pulling or steering drift, yet the paperwork inaccurately documented that I said the car was “pulling to the right,” which was not true. During my visit, I was told that no issue could be diagnosed, yet Porsche suggested that the cause “might” be the steering column and attempted to involve my insurance company for an inspection estimate of over $11,000 — despite not identifying any confirmed problem or presenting any diagnostic findings in writing. I picked up my vehicle expecting reassurance and clarity. Instead, my car is now significantly worse than before I dropped it off. It is now: • Shaking severely at normal driving speeds • Swinging side-to-side at times • Producing knocking sounds under the front area • And what appears to be the rotor surface was changed or altered, though this has not been acknowledged or explained Porsche has refused to correct or address the deterioration in the vehicle’s performance since their handling of it. I have submitted photos and videos and have attempted multiple times to escalate for a resolution, but I have not received transparency, follow-up, or a plan to make this right. For a brand positioned around engineering excellence and ownership experience, this has been extremely disappointing. I am requesting immediate contact from Porsche Executive Relations to review this situation and provide a proper resolution. More

by georgiawylie Verified Customer Verified Customer

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Great dealership. Wonderful experience as always. Wonderful customer service too. Great snacks and coffee. A+++ Wonderful experience as always. Wonderful customer service too. Great snacks and coffee. A+++ More

by Crst Verified Customer Verified Customer

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Thank you Porsche Atlanta Perimeter. My first service was very professionally done. I enjoyed meeting the staff, and the coffee and pastry, too. My first service was very professionally done. I enjoyed meeting the staff, and the coffee and pastry, too. More

by RANDYPARTRIDGE Verified Customer Verified Customer

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Great job on my car and appreciated the service advisor Byron Jackson helping to get my vehicle taken care of promptly and actually saving me $$ at the same time by notifying me of optional items/services Byron Jackson helping to get my vehicle taken care of promptly and actually saving me $$ at the same time by notifying me of optional items/services that would not have been covered by Porsche which a service bulletin had mistakenly noted. Good job and save me a signfiicant amount of funds and got my car done in 2.5 hrs! Well worth the wait and was able to get back on the road the SAME day. More

by MDROBC13 Verified Customer Verified Customer

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I have always enjoyed my car and the service i receive at Porsche Atlanta Perimeter. Byron Jackson was awesome! Porsche Atlanta Perimeter. Byron Jackson was awesome! More

by Piano2 Verified Customer Verified Customer

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Great experience, I took my 911 in for a tune up. Byron took care of the uber and provided excellent snacks and coffee. Byron took care of the uber and provided excellent snacks and coffee. More

by willih007 Verified Customer Verified Customer

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It’s been seven months since taking delivery of my Boxster GTS 4.0, and my sales associate Bobby Ly still keeps in touch. He’s a big help with connecting me to other Porsche enthusiasts and events. He Boxster GTS 4.0, and my sales associate Bobby Ly still keeps in touch. He’s a big help with connecting me to other Porsche enthusiasts and events. He and Porsche Atlanta Perimeter always go above and beyond! More

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They performed all the work required and took care of additional issues discovered during the inspection. They graciously brought my car home since my work schedule made it difficult for me to get to the additional issues discovered during the inspection. They graciously brought my car home since my work schedule made it difficult for me to get to the dealership. More

by puv37 Verified Customer Verified Customer

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Now that I was given a new service rep, I am much happier. Happy not to work with Scott any longer. happier. Happy not to work with Scott any longer. More

by ROBHAB Verified Customer Verified Customer

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Service was thorough. Pleasant experience, nice waiting area with drinks and snacks. Can also see work being done. Kept informed Pleasant experience, nice waiting area with drinks and snacks. Can also see work being done. Kept informed More

by Finn Verified Customer Verified Customer

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