CBC ADS | Page 7

My overall experience was great and professional. I wished they were better prepared with the paper work, as I left a deposit and called ahead with the time I would arrive. I explained that I was c I wished they were better prepared with the paper work, as I left a deposit and called ahead with the time I would arrive. I explained that I was coming from out of state and my time would be limited. When I arrived, they were still having the car detailed. They were not prepared. Other than that, all was well. More

by Smith-kay Verified Customer Verified Customer

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My experience with Koons Hyundai Woodbridge was extremely disappointing. The level of disorganization and lack of accountability I encountered was unacceptable for any dealership. A routine administrative ta disappointing. The level of disorganization and lack of accountability I encountered was unacceptable for any dealership. A routine administrative task was handled so poorly that it created unnecessary stress, confusion, and avoidable complications on my end. What stood out the most was the inconsistency in communication. I received different answers depending on who I spoke to, and no one seemed to take ownership of the issue. Instead of resolving the problem, I was left dealing with the fallout of their mistakes. A dealership should be able to manage basic paperwork and customer service without causing additional problems for the people who trust them with their business. Based on my experience, their internal processes are sloppy, their follow‑through is unreliable, and their customer support lacks the professionalism you would expect. I would strongly caution others to pay close attention to the details and double‑check everything if you choose to work with this location. More

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The staff were professional, polite and courteous. The service went quickly and they worked with my insurance to get the services paid. They are definitely my go-to for maintenance. The service went quickly and they worked with my insurance to get the services paid. They are definitely my go-to for maintenance. More

by t.brooksgii Verified Customer Verified Customer

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It was a very good visit, the check-in was easy. The process was explained to me and was giving a ride to the town center while my car was being worked on. Picked up my car and there were no issues. The process was explained to me and was giving a ride to the town center while my car was being worked on. Picked up my car and there were no issues. More

by wfarrar80 Verified Customer Verified Customer

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Our salesman Kelvin was really good with us an made the process easy. Would recommend him to other people process easy. Would recommend him to other people More

by waterguy82 Verified Customer Verified Customer

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Easy to work with, and a quick process. Great team of guys, thanks for the help! Great team of guys, thanks for the help! More

by anderson581 Verified Customer Verified Customer

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I will never come back to KOONS again. Not for service or service. My car was damaged from trying to,get into a bay that was not enough room and your guy sat on his butt while it happened Not for service or service. My car was damaged from trying to,get into a bay that was not enough room and your guy sat on his butt while it happened. Zack was no help either! More

by bpowell10 Verified Customer Verified Customer

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Service here has always been great when I schedule maintenance service. There has been a couple of times where I wasn't pleased. I took my car in due to my horn going out again, and it waited for a ve maintenance service. There has been a couple of times where I wasn't pleased. I took my car in due to my horn going out again, and it waited for a very long time only to find out that my keys were sitting at the desk. I had to go up and ask and the rep realize that they keys had just been sitting there and no one came to let me know that my car was ready. After picking up my car I then started getting the text messages that my care was ready. One other time the service team put in my mileage wrong (they put in 60+ thousand miles and my care didn't even have 35k miles)and it looks like I skipped mileage maintenance services. When I called they told me that it would be corrected when I came for my next scheduled maintenance, however, it was never corrected. I can still check and it looks like I skipped two maintenance oil changes and went straight to over 60k miles service. More

by keykey1372 Verified Customer Verified Customer

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Excellent experience with good communication by Reggie and the entire team. I never felt rushed or pressured. Highly recommended! and the entire team. I never felt rushed or pressured. Highly recommended! More

by johnlfowler Verified Customer Verified Customer

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A great job by the entirestaff. I appreciate the very quick response. Overall everyone was very professional. I appreciate the very quick response. Overall everyone was very professional. More

by djkrause_cmafbdsp Verified Customer Verified Customer

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