Calvin Jeong | Page 6

Staff polite proffessional waiting area cleaned, service not aware of my scheduled appt,maybe confused. not aware of my scheduled appt,maybe confused. More

by jmpkep2000 Verified Customer Verified Customer

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Supposedly Hyundai took too long to provide the nescessary parts to conduct and complete 3 to 4 Recalls on my car, which could have directly resulted in my having to have the transmission replaced nescessary parts to conduct and complete 3 to 4 Recalls on my car, which could have directly resulted in my having to have the transmission replaced at my expense and the car still has not reached 100k miles. After the repairs were completed I am beginning to see a better fuel economy but still not what was originally advertised and one of the reasons why I haven't driven it that much. Originally I bought this, my third Hyndai because I had good things from the prior two Excels I had. I had also driven other models on trips and they provided the mileage of 44MPG as advertised, I trusted the brand when I bought this model, only to find out that this one did not. However I did like the look of the car and I stayed with it driving long distances sporadically since I was only getting about 22 MPG or less before this final repair. Yes I got stipend cards from the company, but that was only for about $50 per card and there weren't that many, maybe 3 or 4. I am beginning to see an increase on mileage right now, but haven't really checked to see if it has in fact improved. I have not had a reason to refill the thank since it was repaired with the update, so I'm not quite sure if it will ever be the advertized 44 MPG's but it is getting closer to 30, maybe more. Next full tank will be the judge. I love the sleek ness of my cars shape and people still wonder what it is. I keep it spotless and since it's red, it gathers a lot of looks from old and young alike who wander what kind of car it is. If they ask me about it, I answer truthfully about it as well and the reputation of the company. It took a long time to come up with a fix about, but I still love my Veloster and drive it everyday for the few miles that that it takes to do what I need to do everyday. More

by geug24900 Verified Customer Verified Customer

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Great dealership who focuses on customer experience and follows up with each customer to ensure the experience is positive. follows up with each customer to ensure the experience is positive. More

by eric.nilson Verified Customer Verified Customer

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South Bay Hyundai does an awesome job of providing service and information. It's the best dealership I've ever dealt with, and that includes Mercedes Benz, BMW and Porsche. service and information. It's the best dealership I've ever dealt with, and that includes Mercedes Benz, BMW and Porsche. More

by stephenbloc Verified Customer Verified Customer

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I had the make an appointment just so the dealer could inspect my car for a rattling noise on my tailgate. I knew that the dealer will need to place an order for the needed part. So I had to make a 2nd ap inspect my car for a rattling noise on my tailgate. I knew that the dealer will need to place an order for the needed part. So I had to make a 2nd appointment for them to install the part, when I got there dealer told me that the part they order for my car they used on another car I now I will need to make a 3rd appointment More

by danielsombrio Verified Customer Verified Customer

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Very comfortable waiting area! A little annoyed that the service took so long! But OK! A little annoyed that the service took so long! But OK! More

by playavago Verified Customer Verified Customer

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Service was scheduled over the phone. Staff was very helpful. When I got to the dealership, check in was smooth. I wanted in the lobby and the lobby had a nice sitting area while I waited Staff was very helpful. When I got to the dealership, check in was smooth. I wanted in the lobby and the lobby had a nice sitting area while I waited with complementary coffee/tea and snacks. More

by Loni.adesanmi Verified Customer Verified Customer

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Southbay Hyundai always does a great job on our vehicles, we appreciate their good service. Have purchased two vehicles from them. we appreciate their good service. Have purchased two vehicles from them. More

by DEAN-CORA Verified Customer Verified Customer

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The dealership is clean and offer snacks while waiting. When scheduling an appointment it would be nice to not have to wait 2 or more hours for just an oil change though. What is the purpose of an appointm When scheduling an appointment it would be nice to not have to wait 2 or more hours for just an oil change though. What is the purpose of an appointment if it is the same as walking in. Scheduling appointment should be a benefit. The service center staff is helpful. More

by Davele98 Verified Customer Verified Customer

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Service advisor was excellent. However the service took longer than anticipated, with a wait of almost 4 hours. However the service took longer than anticipated, with a wait of almost 4 hours. More

by luis_salem Verified Customer Verified Customer

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