Tracy Ferrara

They were very attentive and explained all questions/concerns thoroughly. Great attitude and knowledge of all aspects. questions/concerns thoroughly. Great attitude and knowledge of all aspects. More

by iampetermoon Verified Customer Verified Customer

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Everyone at South Bay Hyundai is absolutely amazing! Like, every single person. There is no vibe of dishonesty, everyone is genuine, and that goes a long way! Not to mention, their services is great Like, every single person. There is no vibe of dishonesty, everyone is genuine, and that goes a long way! Not to mention, their services is great and super efficient. I currently lease, and have jumped from different vehicle maker to different vehicle maker, but this dealership's service is enough to make me want to stick with Hyundai on my next lease. More

by justin Verified Customer Verified Customer

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The folks over at South Bay Hyundai are doing an absolutely amazing job and I had an excellent service experience there! I was able to quickly and easily schedule an appointment online. When I arriv absolutely amazing job and I had an excellent service experience there! I was able to quickly and easily schedule an appointment online. When I arrived at the service center I only waited a very brief amount of time. Irving took care of me and explained everything that was going on. The waiting area was a great place to relax while the car was being serviced. The estimated wait time did not take long at all and service was quicker than expected! A+ More

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Nice people working at the South Bay location. The work done on my car was good and satified with time it took to do the job. The work done on my car was good and satified with time it took to do the job. More

by SIGNPAINT1 Verified Customer Verified Customer

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They used the toll road when delivering my car, but I only found out after receiving the receipt. I contacted them immediately, and they said they would take care of it. However, it’s been two months and only found out after receiving the receipt. I contacted them immediately, and they said they would take care of it. However, it’s been two months and they still haven’t paid. I’ve followed up by phone, text, and email, but all they do is keep repeating the same lie—that they’ll take care of it. Throughout this process, I’ve been in contact with Mace Bradley, Bridgette Edmondson, Richard Andersen, and Tracy Ferrara. While they all speak politely, not a single one of them has been honest or actually followed through with anything. More

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great service, on time, nice workers, great refresment, clean facility easy to get appt.will be back again. clean facility easy to get appt.will be back again. More

by SIGNPAINT1 Verified Customer Verified Customer

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Service was quick and thorough. The service advisor kept me informed and up to date. I was called twice a day with updates and called after I picked up to check on the quality of se The service advisor kept me informed and up to date. I was called twice a day with updates and called after I picked up to check on the quality of service provided. More

by BEN@MARTINCHEVROLET.COM Verified Customer Verified Customer

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The wait time was less than what they had mentioned which was nice! I like the staff they were really friendly. was nice! I like the staff they were really friendly. More

by Tati Verified Customer Verified Customer

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Supposedly Hyundai took too long to provide the nescessary parts to conduct and complete 3 to 4 Recalls on my car, which could have directly resulted in my having to have the transmission replaced nescessary parts to conduct and complete 3 to 4 Recalls on my car, which could have directly resulted in my having to have the transmission replaced at my expense and the car still has not reached 100k miles. After the repairs were completed I am beginning to see a better fuel economy but still not what was originally advertised and one of the reasons why I haven't driven it that much. Originally I bought this, my third Hyndai because I had good things from the prior two Excels I had. I had also driven other models on trips and they provided the mileage of 44MPG as advertised, I trusted the brand when I bought this model, only to find out that this one did not. However I did like the look of the car and I stayed with it driving long distances sporadically since I was only getting about 22 MPG or less before this final repair. Yes I got stipend cards from the company, but that was only for about $50 per card and there weren't that many, maybe 3 or 4. I am beginning to see an increase on mileage right now, but haven't really checked to see if it has in fact improved. I have not had a reason to refill the thank since it was repaired with the update, so I'm not quite sure if it will ever be the advertized 44 MPG's but it is getting closer to 30, maybe more. Next full tank will be the judge. I love the sleek ness of my cars shape and people still wonder what it is. I keep it spotless and since it's red, it gathers a lot of looks from old and young alike who wander what kind of car it is. If they ask me about it, I answer truthfully about it as well and the reputation of the company. It took a long time to come up with a fix about, but I still love my Veloster and drive it everyday for the few miles that that it takes to do what I need to do everyday. More

by geug24900 Verified Customer Verified Customer

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Great customer service. Very helpful and friendly and nice . But understand they do not have loaner cars. And they will only Uber you one way. Very helpful and friendly and nice . But understand they do not have loaner cars. And they will only Uber you one way. More

by JULIESCRIVENS Verified Customer Verified Customer

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