Carl Martinez | Page 7

Everyone is helpful and courteous. A great experience. I was late for my oil change yet they made sure I got taken care of quickly. was late for my oil change yet they made sure I got taken care of quickly. More

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Great service! We have been loyal customers for almost 20 years. Always get great service from knowledgeable staff. We have been completely satisfied with both sal We have been loyal customers for almost 20 years. Always get great service from knowledgeable staff. We have been completely satisfied with both sales and service. More

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Great service ! One call got in to service Dept next day ,clean store friendly staff got my truck done quickly with no problems . No pressure for up sales wish all ca One call got in to service Dept next day ,clean store friendly staff got my truck done quickly with no problems . No pressure for up sales wish all car dealers service depts could do this .. Thanks More

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Excellent dealership I abandoned other dealerships after I encountered the superior service. and excellent autos. The staff is competent, experienced, customer oriented, I abandoned other dealerships after I encountered the superior service. and excellent autos. The staff is competent, experienced, customer oriented, including prompt service...simply outstanding! More

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Always great staff and service Great place to get your Toyota's serviced. You know you're driving off in safe and reliable vehicle. Always willing to accommodate my busy schedule. T Great place to get your Toyota's serviced. You know you're driving off in safe and reliable vehicle. Always willing to accommodate my busy schedule. Thank you! More

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Bought 5th new car Between my wife and I, we just bought the fifth new Toyota from Toyota of Santa Fe. Happy with purchasing experience, except for some delays (on a Sun Between my wife and I, we just bought the fifth new Toyota from Toyota of Santa Fe. Happy with purchasing experience, except for some delays (on a Sunday, so OK), and price with trade-in. Have had good service experience for the past 7+ years. Nice people. JLC, 7/27/17. More

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TRUE Customer Service!!! In an age when customer service is virtually non-existent, Toyota of Santa Fe is the exception! Owner, Buddy Espinosa, runs a business the way we wou In an age when customer service is virtually non-existent, Toyota of Santa Fe is the exception! Owner, Buddy Espinosa, runs a business the way we would want every business, in every industry, to be run. From Buddy himself, to service manager Carl Martinez, to Joe Sanchez (our service agent on this particular visit), everyone makes you feel you are a valued customer. Not some slick, phoney imitation of caring, but sincere attention and desire to be helpful. We feel as though we've traveled back in time to the 1940s-50s when businesses were virtually all family owned and people actually cared. Joe Sanchez couldn't have been nicer or more helpful with our situation. A true professional, as is Carl, the manager. If you're tired of putting up with the frustrations of "car dealers"...try Toyota of Santa Fe. You'll be happy. More

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These guys are great!! Despite being over an hour late for my appointment they took me in without delay. A few items showed up on the 32 point inspection(which I am truly t Despite being over an hour late for my appointment they took me in without delay. A few items showed up on the 32 point inspection(which I am truly thankful they did!) . They explained things thoroughly and, did all the work for which they had part available - quickly and with a smile. Since one of the items on the list was a battery I figured I would save time and, just buy it and replace it myself. I went online and chose the battery from what I thought was their service department - it was actually from a place a few doors down. I told the guys my intent and they showed me why I should maybe consider having them do it. There was quite a bit of corrosion on the positive cable some of which had leaked below. They were not pushing me just simply explaining things I was unaware of. Even though the battery was purchased elsewhere, they gladly did the work. I agreed. I walked over to the battery place and carried the battery back. Upon entering the Toyota parking lot one of the sales men noticed I was carrying a battery and quickly dropped everything to carry it for me(they are a bit heavier than I realized :)) As I sit waiting for the repairs to be completed I have to say I feel both safe and taken care of ~ THANKS guys. More

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follow up to previous problem I slammed this dealership for the way they handled service on my Prius. However, since that post I was contacted by the service manager (Carl Martine I slammed this dealership for the way they handled service on my Prius. However, since that post I was contacted by the service manager (Carl Martinez) and he has been nothing but professional. He has agreed to make it right and give me my money back. My advice, if you feel you are not getting a fair shake with your service representative, talk to Carl. He totally understands customer service! More

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"Brent Buell was Exceptional!!!" Brent Buell was excellent, he treated me with respect and kept his word on the things we agreed on or discussed over our phone/TEXT conversations. He Brent Buell was excellent, he treated me with respect and kept his word on the things we agreed on or discussed over our phone/TEXT conversations. He was extremely knowledgeable and was able to answer all of my questions. He was very helpful and explained the safety features of my new vehicle as well as helping program and explain the operation of the new audio system in my new Tacoma. He presented me with a deal that I could not pass up, which promted me to make the (4) four hour drive to Santa Fe, NM from Silver City, NM!!! Even though we have a Toyota Dealership here in Silver City, I was more comfortable dealing with Brent. Brent also made arangements for me to have transportation while waiting for delivery of my new vehicle! I would highly recommend Brent to all of my friends and family!!! More

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