Carl Martinez | Page 8

TRUE Customer Service!!! In an age when customer service is virtually non-existent, Toyota of Santa Fe is the exception! Owner, Buddy Espinosa, runs a business the way we wou In an age when customer service is virtually non-existent, Toyota of Santa Fe is the exception! Owner, Buddy Espinosa, runs a business the way we would want every business, in every industry, to be run. From Buddy himself, to service manager Carl Martinez, to Joe Sanchez (our service agent on this particular visit), everyone makes you feel you are a valued customer. Not some slick, phoney imitation of caring, but sincere attention and desire to be helpful. We feel as though we've traveled back in time to the 1940s-50s when businesses were virtually all family owned and people actually cared. Joe Sanchez couldn't have been nicer or more helpful with our situation. A true professional, as is Carl, the manager. If you're tired of putting up with the frustrations of "car dealers"...try Toyota of Santa Fe. You'll be happy. More

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These guys are great!! Despite being over an hour late for my appointment they took me in without delay. A few items showed up on the 32 point inspection(which I am truly t Despite being over an hour late for my appointment they took me in without delay. A few items showed up on the 32 point inspection(which I am truly thankful they did!) . They explained things thoroughly and, did all the work for which they had part available - quickly and with a smile. Since one of the items on the list was a battery I figured I would save time and, just buy it and replace it myself. I went online and chose the battery from what I thought was their service department - it was actually from a place a few doors down. I told the guys my intent and they showed me why I should maybe consider having them do it. There was quite a bit of corrosion on the positive cable some of which had leaked below. They were not pushing me just simply explaining things I was unaware of. Even though the battery was purchased elsewhere, they gladly did the work. I agreed. I walked over to the battery place and carried the battery back. Upon entering the Toyota parking lot one of the sales men noticed I was carrying a battery and quickly dropped everything to carry it for me(they are a bit heavier than I realized :)) As I sit waiting for the repairs to be completed I have to say I feel both safe and taken care of ~ THANKS guys. More

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follow up to previous problem I slammed this dealership for the way they handled service on my Prius. However, since that post I was contacted by the service manager (Carl Martine I slammed this dealership for the way they handled service on my Prius. However, since that post I was contacted by the service manager (Carl Martinez) and he has been nothing but professional. He has agreed to make it right and give me my money back. My advice, if you feel you are not getting a fair shake with your service representative, talk to Carl. He totally understands customer service! More

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"Brent Buell was Exceptional!!!" Brent Buell was excellent, he treated me with respect and kept his word on the things we agreed on or discussed over our phone/TEXT conversations. He Brent Buell was excellent, he treated me with respect and kept his word on the things we agreed on or discussed over our phone/TEXT conversations. He was extremely knowledgeable and was able to answer all of my questions. He was very helpful and explained the safety features of my new vehicle as well as helping program and explain the operation of the new audio system in my new Tacoma. He presented me with a deal that I could not pass up, which promted me to make the (4) four hour drive to Santa Fe, NM from Silver City, NM!!! Even though we have a Toyota Dealership here in Silver City, I was more comfortable dealing with Brent. Brent also made arangements for me to have transportation while waiting for delivery of my new vehicle! I would highly recommend Brent to all of my friends and family!!! More

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patricegabriel29@gmail.com I have been a Beaver Toyota customer for almost 30 years and have purchased a total of 4 vehicles there but this last experience with Brent and oompan I have been a Beaver Toyota customer for almost 30 years and have purchased a total of 4 vehicles there but this last experience with Brent and oompany was by far a knowck-out. Brent and his team went every extra mile you could find to meet my needs and do so in an incredibly timely fashion. I have waited for 10 years and finallly, a RED RAV4!!!! I can't thank Brent enough and have worked with their service department forever -- who also have gone out of their way to make sure I was safe and previous vehicles were running well. I know they will continue to do the same for this new RAV. I would recommend Mr. Buell to anyone looking for a new or used car -- it was a terrific experince all the way aronnd -- and it is really Daniel's fault in car rentals that I ended up with a gorgeous, red RAV. Tisa Gabriel, Santa Fe/Las Cruces More

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They "Wow" Ya" Recently I found that I was dissatisfied with a car purchased at Beaver Toyota. We have been loyal and trusting customers for over ten years, having Recently I found that I was dissatisfied with a car purchased at Beaver Toyota. We have been loyal and trusting customers for over ten years, having owned, over time, 5 Toyotas. When we decided to buy another, Beaver Toyota was the only dealership in which we had 100% confidence. Their response to my dissatisfaction was immediate, calming, and fair. They stood behind their satisfaction warranty. Like the years of professional and extraordinary service we have experienced, management went above and beyond to accommodate us. I will continue to support and recommend the Beaver Toyota team/family to all who inquire. We remain loyal customers. More

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Wrong documentation (I was given the wrong print out with missing services from the service and parts director), wrong answers.... Because of their lack of knowledge, I had to make several trips to the serv missing services from the service and parts director), wrong answers.... Because of their lack of knowledge, I had to make several trips to the service from out of town. More

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We have purchased four new vehicles at Beaver over the past 10 years, two Corollas, one Tacoma, and very recently, a Rav. I've rated the service department as great because they are - we appreciate the s past 10 years, two Corollas, one Tacoma, and very recently, a Rav. I've rated the service department as great because they are - we appreciate the staffs' knowledge and professionalism, and their willingness to go "above and beyond" to make sure we are satisfied with their work. The service department is a complementary added benefit to purchasing a vehicle from Beaver, because their sales staff and management is also great - they keep us coming back as a happy customer. They too are very professional, but also warm, friendly and knowledgeable. They have a great selection, and negotiations are always carried out in a positive manner. It is a pleasure doing business with Beaver. More

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Carl Martinez was recently promoted to Service Manager at Beaver, and he's simply the best ! I have purchased two new trucks from Beaver (Bill Hernandez) since 2001, and both the in-warranty and post-warrant Beaver, and he's simply the best ! I have purchased two new trucks from Beaver (Bill Hernandez) since 2001, and both the in-warranty and post-warranty service have been excellent. Carl gets the credit for this. Sure, I could save a few hundred buck a year going to Jilly Lube and local shops, but why ? The quality of the service at Beaver is 100%, and anytime there's an issue, Carl steps to the plate and resolves it instantly in my favor. They are protecting my investment, and so long as Carl remains on the team, I'm sticking with Beaver. Jim Robins Santa Fe 2001 Toyota Tacoma - loaded 2006 Toyota Tacome - even more loaded More

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I went to Beaver Toyota to have my oil changed in my Rav4. The service department was very friendly, prompt and the service was completed sooner than I expected. As I was getting ready to leave my key f Rav4. The service department was very friendly, prompt and the service was completed sooner than I expected. As I was getting ready to leave my key fob came apart as I was starting my Rav4, which also happened to me about two years ago. I took the broken fob back into the Service department and talked with Carl Martinez about my problem. He looked at the key fob and said that he might be able to fix it. Within a couple of minutes he had it back together, but said that the key was still a little loose in the fob. Since this was my only key I decided to purchase a new key fob. Carl went with me back to the parts department to make sure they had one in stock, which they did, and told me that after they cut the key to bring it back to him and he would have the fob programmed for no charge. I have been taking my Rav4 to the Beaver Toyota service department for several years now and I feel that I have always been treated fairly and with respect. This latest experience is just one more example of why I continue to go there and also recommend Beaver Toyota to all of my friends. More

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