Carl Martinez
Carl Martinez at Toyota of Santa Fe

Carl Martinez

Service Manager

Toyota of Santa Fe

1601 Saint Michaels Drive
Santa Fe, NM 87505

4.7
72 Reviews

Carl was born and raised in New Mexico. A proud Santa Fe high graduate, he also served in our armed forces. He worked for our Toyota Dealership since 1994. Carl is married with a daughter and son. His philosphy is to treat each customer with respect and provide honest and ethical service to ensure their vehicle stays safe and reliable. Contact information Direct 505-992-1532, Email carlm@toyotaofsantafe.com

4.7

72 Reviews

Write a Review

Dealership Experience

31 yrs, 7 mos

72 Reviews of Carl Martinez

September 18, 2025

Dealership Rating
Employee Rating

Since 2002 I have dealt with Toyota of Santa Fe. Always been happy with their service. Today was excellent! More

by Diana Valdez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2025

Toyota of Santa Fe responded

Thank you for your loyalty and kind words! We are thrilled to hear that our service has consistently met your expectations. Our team at Toyota of Santa Fe is committed to providing excellent service to all of our customers. We are glad we could make your day even better!

September 10, 2025

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The service desk personnel are outright RUDE. When I escalated to service Manager he was good, but the young man at the service desk was so rude he should be fired. More

by Overit
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Service Time
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Recommend Dealer
No

Other Employees Tagged: Erick Martinez

Sep 16, 2025

Toyota of Santa Fe responded

We appreciate your feedback and hope we resolved the issue. Thanks for bringing this matter to our attention, we will use this to grow in the future.

August 09, 2025

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They got it done. Video detail of what needed to be done was helpful. Cost was less than expected More

by c.vigil
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Recommend Dealer
Yes
Aug 22, 2025

Toyota of Santa Fe responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Santa Fe.

July 30, 2025

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Service repair findings are false and true repairs ignored if under warranty. I’ve taken my vehicle in multiple times and have interesting encounters made, which I regret not leaving a review for now. More

by tsedillo
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Daniel Guerrero

Aug 05, 2025

Toyota of Santa Fe responded

Hello, Thank you for bringing your experience to our attention. We would appreciate the opportunity to address your concerns. Please reach out to us directly at (877) 446-6155 when you have a chance. Thank you, and we look forward to hearing from you.

July 17, 2025

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The people at SFe Toyota are why I go there. Thank you Roger and Francisco! More

by rtcarr79
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Recommend Dealer
Yes
Jul 22, 2025

Toyota of Santa Fe responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day!

June 29, 2025

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Employee Rating

Best place in New Mexico. Even after you purchase your car, they make sure to stay in contact with you. We wouldn't go anywhere else to purchase. More

by maooneshot
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Recommend Dealer
Yes
Jul 02, 2025

Toyota of Santa Fe responded

Hi, thank you for taking the time to leave a review for us at Toyota of Santa Fe. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

June 14, 2025

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Great service advisor. Able to make appointment very quickly before a trip. Also, sales team was helpful in answering questions about potential trade without being pushy. A More

by frank.armijo1
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Sandoval, Adrian Medina

Jun 18, 2025

Toyota of Santa Fe responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Santa Fe. We are always more than happy to assist you if anything else comes up. Take care!

June 10, 2025

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Employee Rating

The service department sis a great job on my routine maintenance. Kept me informed of the work needed and why. Work completed in the time quoted. More

by CAllen
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 12, 2025

Toyota of Santa Fe responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 20, 2025

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Employee Rating

They were very helpful and kind when helping us purchase on our new Grand Highlander. More

by Varelama
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lee Roybal, Juan Acosta, Noure Benelalija , Emilia Castaneda

Apr 22, 2025

Toyota of Santa Fe responded

Hi, thank you for taking the time to leave a review for us at Toyota of Santa Fe. We're happy we could meet your expectations! We look forward to your next visit! Take care!

March 22, 2025

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Employee Rating

Good experience at the dealership. Knowledgeable, helpful and courteous staff. I will use them again. More

by Nanc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 26, 2025

Toyota of Santa Fe responded

Hi there, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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