Carla Martinez
Carla Martinez at Kings INFINITI

Carla Martinez | Page 15

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.8
190 Reviews
4.8

190 Reviews

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190 Reviews of Carla Martinez

February 26, 2025

Dealership Rating
Employee Rating

Very good dealership very accommodating and convenient. Friendly atmosphere wonderful people working there fast service awesome place More

by BENEDETTAFUSCO520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2025

Kings INFINITI responded

Benedettafusco520, thank you for your kind words and this wonderful review!

February 13, 2025

Dealership Rating
Employee Rating

As I have stated in previous surveys of the dealership drop off of my vehicle was fast and courteous.The service consultant was polite and professional.I was disappointed in the accommodations in the wait More

by ANTHONYMORELLO40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2025

Kings INFINITI responded

Anthonymorello40, it is disappointing for us to hear that your experience was anything less than great.

February 03, 2025

Dealership Rating
Employee Rating

Amazing. Was so patient and helpfull. I am to to recomend atvanytime. Wish i can purchase another infinit More

by trev051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Kings INFINITI responded

Trev051, we are so pleased you enjoyed your visit to Kings INFINITI, Inc.! Hi Trev051, we are very happy to have provided you with such a positive experience!

January 31, 2025

Dealership Rating
Employee Rating

Good service fast informative helpful staff professional staff clean waiting area very fast service helpful More

by JLONGARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Kings INFINITI responded

Hi Jlongardo, thank you for taking the time to leave a review for us at Kings INFINITI, Inc.. We're happy we could meet your expectations!

January 30, 2025

Dealership Rating
Employee Rating

This was my 1st servicing for my Qx60 and the total experience was great! John was very thorough in explaining to me what was going to be done and accurate on the time it would take. Thank you John and More

by LARRYDEPASQUALE3
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Kings INFINITI responded

Hi Larrydepasquale3, thank you for taking the time to leave a review for us at Kings INFINITI, Inc.. We're happy we could meet your expectations!

January 27, 2025

Dealership Rating
Employee Rating

Carla was pleasant to work with, stayed on task, attentive and and helpful amazing person. More

by NEEKS1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roman Zeltser

Feb 10, 2025

Kings INFINITI responded

Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you again for leaving us this response!

January 17, 2025

Dealership Rating
Employee Rating

I am completely satisfied with quality of service, great communication, ease of scheduling and timing. More

by ATANSKAYA99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2025

Kings INFINITI responded

Hello Atanskaya99, thank you; we appreciate your feedback!

January 17, 2025

Dealership Rating
Employee Rating

Nothing I paid for was not done The ECU computer was never updated at all More

by Gravesande.ANTHONYR1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 18, 2025

Kings INFINITI responded

Hi Gravesande.anthonyr1212, we appreciate your honest feedback, as we are always looking for ways to improve.

January 15, 2025

Dealership Rating
Employee Rating

John is a true professional. He always makes my service visits at Kings Infiniti a pleasure. More

by GEODOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Russo, Megan Largana, Matthew Raiten , Nelson Morales

Jan 24, 2025

Kings INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 10, 2025

Dealership Rating
Employee Rating

Very nice but my problems persist and no work was listed as completed under warranty because car was not leased from their location More

by JOE12120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Raiten

Jan 24, 2025

Kings INFINITI responded

Hi Joe12120, We really did all that we could to fix the issues that you have been experiencing, & regret to hear that your recent experience was anything less than exceptional.

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