Carla Martinez
Carla Martinez at Kings INFINITI

Carla Martinez | Page 14

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.8
177 Reviews
4.8

177 Reviews

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177 Reviews of Carla Martinez

January 31, 2025

Dealership Rating
Employee Rating

Good service fast informative helpful staff professional staff clean waiting area very fast service helpful More

by JLONGARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Kings INFINITI responded

Hi Jlongardo, thank you for taking the time to leave a review for us at Kings INFINITI, Inc.. We're happy we could meet your expectations!

January 30, 2025

Dealership Rating
Employee Rating

This was my 1st servicing for my Qx60 and the total experience was great! John was very thorough in explaining to me what was going to be done and accurate on the time it would take. Thank you John and More

by LARRYDEPASQUALE3
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Kings INFINITI responded

Hi Larrydepasquale3, thank you for taking the time to leave a review for us at Kings INFINITI, Inc.. We're happy we could meet your expectations!

January 27, 2025

Dealership Rating
Employee Rating

Carla was pleasant to work with, stayed on task, attentive and and helpful amazing person. More

by NEEKS1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roman Zeltser

Feb 10, 2025

Kings INFINITI responded

Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you again for leaving us this response!

January 17, 2025

Dealership Rating
Employee Rating

I am completely satisfied with quality of service, great communication, ease of scheduling and timing. More

by ATANSKAYA99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2025

Kings INFINITI responded

Hello Atanskaya99, thank you; we appreciate your feedback!

January 17, 2025

Dealership Rating
Employee Rating

Nothing I paid for was not done The ECU computer was never updated at all More

by Gravesande.ANTHONYR1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 18, 2025

Kings INFINITI responded

Hi Gravesande.anthonyr1212, we appreciate your honest feedback, as we are always looking for ways to improve.

January 15, 2025

Dealership Rating
Employee Rating

John is a true professional. He always makes my service visits at Kings Infiniti a pleasure. More

by GEODOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Russo, Megan Largana, Matthew Raiten , Nelson Morales

Jan 24, 2025

Kings INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 10, 2025

Dealership Rating
Employee Rating

Very nice but my problems persist and no work was listed as completed under warranty because car was not leased from their location More

by JOE12120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Raiten

Jan 24, 2025

Kings INFINITI responded

Hi Joe12120, We really did all that we could to fix the issues that you have been experiencing, & regret to hear that your recent experience was anything less than exceptional.

January 03, 2025

Dealership Rating
Employee Rating

Knowledgeable, professional and customer friendly dealer. You can definitely relay on Carla Martinez’s recommendation/s. More

by Mikhail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2025

Kings INFINITI responded

Hi Mikhail, thank you for taking the time to leave a review for us at Kings INFINITI, Inc.. We're happy we could meet your expectations!

December 28, 2024

Dealership Rating
Employee Rating

Carla did a great job communicating updates about my car. I drive from Staten Island just to go to this service center. More

by JVB98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Largana

Jan 24, 2025

Kings INFINITI responded

Hi Jvb98, we are very happy to have provided you with such a positive experience! Thank you again for the great review!

December 26, 2024

Dealership Rating
Employee Rating

The customer service is amazing. The facility is clean and welcoming. I will definitely use them again. More

by FORKEI74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 28, 2024

Kings INFINITI responded

Hi Forkei74, thank you for taking the time to leave a review for us at Kings INFINITI, Inc.. We're happy we could meet your expectations!

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