Carlos Alcala
Carlos Alcala at Serramonte Ford

Carlos Alcala | Page 2

Service Advisor

Serramonte Ford

999 Serramonte Blvd
Colma, CA 94014

Contact Me
4.9
16 Reviews
4.9

16 Reviews

Write a Review

16 Reviews of Carlos Alcala

September 19, 2023

Dealership Rating
Employee Rating

Serramonte Ford in my opinion is the top Ford dealership in the bayarea. The staff have a welcoming feeling the moment I walked in. Anthony is a true sales person. Anthony has help me with all my ques More

by CASPERSAM58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Guerra

Sep 20, 2023

Serramonte Ford responded

We strive to create a welcoming environment and provide excellent customer service. We're glad Anthony and our manager were able to assist you. We appreciate your feedback and thank you for choosing Serramonte Ford!

September 16, 2023

Dealership Rating
Employee Rating

Jay can not be beat this salesman has a place in my heart because from day 1 he has treated me with the utmost of respect as I treat him the same way. I can see Jay moving up the ladder at Colma ford,.Jay is More

by r.duette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2023

Serramonte Ford responded

We appreciate your feedback on your experience at our location. We hope we can assist you again in the future!

September 09, 2022

Dealership Rating
Employee Rating

I went to Serramonte Ford because I was given a notice about a recall on my escape. If I’d known I was going to get “serviced” by this poor excuse of a man, I would have gone elsewhere. He is unprofession More

by Terry Dominguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 12, 2022

Serramonte Ford responded

We apologize if you had less than a 5 star experience during your service appointment. We’d like to gather more details from you as well as our records so we can find a solution. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.

August 08, 2015

Dealership Rating

most accommodating full service dealership,none better. I have dealt with many other dealerships but serramonte ford has them all beat hands down. They go out of their way to help you and ansewer your quest More

by darthvader-123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: carlos/fast lane

April 09, 2015

Dealership Rating

Needed Tires I love this dealership. Both service advisers Joe and Carlos are great - they treat you with respect, courtesy and I feel comfortable with my service More

by happy grandma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe & Carlos

October 10, 2014

Dealership Rating

This is my second car, purchased from Serramonte Ford My first Ford was a 1994 Ford Taurus and with the great service given by the mechanics at Serramonte Ford it lasted 20 years and it is still on the ro More

by arlene.miles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos

2

Dealership Inventory (363 Vehicles)

new 2026 Ford Bronco Sport car, priced at $37,205
2026 Ford Bronco Sport
new
Azure Gray Metallic Tri-Coat exterior
Automatic
Four-wheel Drive
new 2026 Ford Bronco Sport car, priced at $35,185
2026 Ford Bronco Sport
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford F-150 car, priced at $63,302
2026 Ford F-150
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Maverick car, priced at $42,515
2026 Ford Maverick
new
Oxford White exterior
Automatic
All-wheel Drive
new 2026 Ford Maverick car, priced at $28,807
2026 Ford Maverick
new
Oxford White exterior
Automatic
Front-wheel Drive
new 2025 Ford Ranger car, priced at $41,194
2025 Ford Ranger
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive