
My name is Jhay and I was born and raised in the Philippines! I've been living here in San Francisco for the last 5 years. We came to take care of my Grandmother and I've been selling here at Serramonte Ford that entire time. I'm fluent in Tagalog and English. I take a no pressure sales approach and am really just interested in making sure all of my customers feel happy and taken care of. Come in and see me today!
Read moreDealership Experience
8 yrs, 3 mos
Specialties & Trainings
Ford Certified
24 Reviews
Write a Review24 Reviews of Jhay Isip
April 09, 2022
I was totally pleased with the customer service. Everything was explained. Would recommend to all Everything was explained. Would recommend to all More
Other Employees Tagged: Jason Rowan, Erick Torres
January 31, 2022
Great new car department very helpful sales people like Michael Banko go out of there way to make to whole experience so simple and fast. Michael Banko programmed everything for me so my drive away was mag Michael Banko go out of there way to make to whole experience so simple and fast. Michael Banko programmed everything for me so my drive away was magnificent……. More
Other Employees Tagged: Ching Chou, Robert Price, Sebastian Lopez, Michael "Seth" Banko, Generis Reyes, Maryanna Roderick, Michael Pagaduan, Matt Shone, Hamza Awadalla
January 29, 2022
The staff there very friendly and approachable.And the show room floor and other area of dealership very clean show room floor and other area of dealership very clean More
Other Employees Tagged: Sean McLaughlin, Generis Reyes, Anthony Guerra
January 26, 2022
Warm and friendly, courteous and knowledgeable and efficient. Jhay and Jason gave excellent service. Will return to Jhay and Jason in the future and recommend their service to anyone. We felt confide efficient. Jhay and Jason gave excellent service. Will return to Jhay and Jason in the future and recommend their service to anyone. We felt confident and trusting in their service. 5+ stars. More
Other Employees Tagged: Jason in finance
September 17, 2021
Late May I bought a new car from Serremonte Ford.The Late May I bought a new car from Serremonte Ford. The sales person was Jahy Isip. I bought the car at 15K mark up. The next day I call parts to ask Late May I bought a new car from Serremonte Ford. The sales person was Jahy Isip. I bought the car at 15K mark up. The next day I call parts to ask about how much it would cost to buy the Handling Package parts for my new car. Parts informs me as an aside, that my car arrived missing its front splitter from the factory. This was not brought to my attention when I bought it and was not on my Due Slip. That was bad. I contacted Jahy Isip who said he would send me a new Due Bill which he did the next day. So now I have a car missing parts and dealer a few hundred miles away… The splitter arrived 8 weeks later and Serremonte Ford gave me the option to come into their dealership and install it (600 miles round trip) or send it to me. I chose to have them send it to me. I contacted a local Ford dealership about installing the splitter for me. The local dealership said they’d need Serremonte Ford to pay for it (2 hours labor). I contacted Serremonte Ford and spoke to Ching Chou who said he would not pay for the install and that the “only way this was going to get installed is if [you] bring the car and part to Serremonte Ford… Ford only paid us $40 to install that part and we aren’t going to pay for anyone else to do it for you”. I told Mr. Chou that their dealership: 1. Sold me a car missing parts without informing me. 2. Taken the money from Ford to do the install and did not do it. 3. Likely violated Lemon Law. 4. Was forcing me to make a great inconvenience to only be able to do the work with them or bear the expense. 5. Had charged me a 15k markup and now was nickel and dining me about something they never disclosed till after I purchased the car. The conversation then evolved into Mr Chou saying he was the final word when I asked to speak to his manager, Matt Shone. Finally after some unprofessional exchanges from Mr. Chou he said he would escalate to Mr. Shone. I now await for Mr. Shone to do the right thing and pay my local dealership to install the splitter. Thanks In advance Mr. Shone. More
Other Employees Tagged: Ching Chou
October 12, 2020
Excellent overall service / Test Drive / Sales / Finance Departments. Enjoyed friendly and personal approach by all representatives in all departments. Would recommend Serramonte Ford to our family and fri Departments. Enjoyed friendly and personal approach by all representatives in all departments. Would recommend Serramonte Ford to our family and friends. More
Other Employees Tagged: Aaron Akbar, Michael Pagaduan
March 12, 2019
Best options are at Serramonte Ford Came on a partially rainy day to see new cars and trucks so I could choose what fits me best. The sales rep Jhay Isip never rushed me, brought sets of Came on a partially rainy day to see new cars and trucks so I could choose what fits me best. The sales rep Jhay Isip never rushed me, brought sets of keys out and tested several models. Asked great questions so that I would focus on what was best for me. Found a special offer and it turned out to be exactly what I needed. Friendly, helpful and experienced staff made all the difference! More
Other Employees Tagged: Jason Cooper
January 02, 2019
My purchase of a 2016 ford escape. My purchase of a Ford Escape! I owned a 2007 Escape which I bought from Serramonte New but I totaled the vehicle and needed a new one. The vehicle d My purchase of a Ford Escape! I owned a 2007 Escape which I bought from Serramonte New but I totaled the vehicle and needed a new one. The vehicle did not flip in my accident and I feel like my life was saved! I had confidence in the design of the Escape. I was lucky. As my wife and I went into ford in the later afternoon we had not planned on purchasing that day. We came across Jhay Isip. He approached us and that I had not planned on purchasing a vehicle that day he asked us to sit down offered us something to drink coffee, water whatever. He used a very comprehensive way of asking us what we were looking for and what we needed rather than walking around a lot in the wind looking at random anything! We sat down and he got on the computer and I told him pretty much what I was Interested in. Needless to say as I am writing this report now, we ended up purchasing a Pre owned 2016 escape. I feel like we got a very fair deal and were treated with respect and properly as one would want to be treated in that environment. I think that you have quite an employee in That young man! To add to that, when we ultimately transitioned to the back to do some final paperwork we ran into Jason Cooper who was the one who sold me the brand new vehicle back in 2007 which shows that your employees have tenure and stay at a job which is a good sign of a business! In other words, keep up the good work! More
Other Employees Tagged: Jason Cooper