Carlos Arias | Page 6

Exactly as Advertised, Knowledgeable, Quick & Easy! As a busy professional, I did not have much time for car shopping. I reviewed the inventory and narrowed down the cars that I was interested in using As a busy professional, I did not have much time for car shopping. I reviewed the inventory and narrowed down the cars that I was interested in using my credit union and Mercedes Benz of Silver Spring’s website. I submitted a request for information via the dealership’s website and was contacted by Sales and Leasing Consultant Chevist Mitchell. Chevist was very friendly, professional and accommodating and even adjusted his work schedule to accommodate our availability. We made an appointment and when I arrived at the dealership Chevist had the cars that I expressed interest in waiting for me to test drive. I was very impressed with how knowledgeable Chevist was about all the features of the cars. He took the time to explain and demonstrate every feature of the cars before I got behind the wheel to test drive. I found everything including the price to be exactly as shown online, and exactly as discussed by phone and my USAA True Car discount was credited to the price ... NO Bait and Switch!!!! We were also warmly greeted by the Pre-Owned Sales Manager, Carlos Arias, who said they would match the interest rate that our credit union offered. We were not pressured to make a decision that day as we wanted the weekend to firm up our decision about which car to select. On Monday, went back to the dealership where we were warmly greeted by Chevist. We purchased the car and everything was exactly as promised, yes they even matched my credit union’s interest rate. We also had a great experience with the Finance Manager, Dorit Figueroa. Chevist ensured that we were well informed and the entire process was accommodating, straight-forward, quick, easy and most of all No Car Dealership tricks, pressure and No Bait and Switch. Receive the best professional customer service at a car dealership ever...Go see Sales and Leasing Consultant Mr. Chevist Mitchell at Mercedes-Benz of Silver Spring!! More

Print

Top notch dealership I drove 2 hours for this particular car and Carlos Arias was so kind to hold for me until I got there. I understand they do. It hold cars, but made an I drove 2 hours for this particular car and Carlos Arias was so kind to hold for me until I got there. I understand they do. It hold cars, but made an exception for me! Bijan Nejadi sold me the car and thoroughly explained everything inside and out. he was all ready for me when I arrived and made the process quick and smooth and I was back out the door in my new Benz! Thank you so much for the wonderful experience! More

Print

Excellent attention and support I really recommend going to Mercedes of silver spring and check out their vehicles, the attention is very good and the employees are always willing to I really recommend going to Mercedes of silver spring and check out their vehicles, the attention is very good and the employees are always willing to help you with any concerns you might have. More

Print

Best Car Dealership Experience All the staff we interacted with were of the highest professionalism. Ty Gould, by far, the best car salesman we have either dealt with! Awesome! All the staff we interacted with were of the highest professionalism. Ty Gould, by far, the best car salesman we have either dealt with! Awesome! More

Print

Great Sales Force and Buying Experence. Ty Gould did an excellent job guiding me through the purchasing process. There was no pressure to buy. After the purchase he helped me through all t Ty Gould did an excellent job guiding me through the purchasing process. There was no pressure to buy. After the purchase he helped me through all the features onmy new car. He returned my calls after the sale assisting me features I hadn't asked about. I would recommemd Ty and Silver Spring Mercedes Benz to anyone looking topurchase a Mercedes. More

Print

Exceptional Drove over 5 hours to get to this dealership and specifically Julius. He came in on his day off to make sure we were totally satisfied. Can not speak Drove over 5 hours to get to this dealership and specifically Julius. He came in on his day off to make sure we were totally satisfied. Can not speak highly enough about him and the rest of the staff and dealership. Was worth the drive! Thank you Julius More

Print

Very reasonable prices at this dealership My very best thank you to Mr. Pascal the cars salesman and Carlos the used cars sales manager who in wee hours of the night pulled my offer thru. I ha My very best thank you to Mr. Pascal the cars salesman and Carlos the used cars sales manager who in wee hours of the night pulled my offer thru. I have been searching for a Mercedes Benz 400E for about a month and visited a number of advertisements to no avail. I finally located a vehicle and almost made the final deal but did not really like to color. Mercedes Benz of Silver Sprigs had the car I was looking for the right exterior and interior. Carlos and Pascal stayed way passed dealership closing to make the deal happen. warm and down to earth folks you feel comfortable dealing with. I recommend anyone buying a Mercedes in DC area to visit MB of Silver Silver springs Maryland and let them quote you a car More

Print

Excellent Service The experience in purchasing my vehicle was very professional & my sales person Mohammad Talayi was knowledgeable & patient in responding to all my ma The experience in purchasing my vehicle was very professional & my sales person Mohammad Talayi was knowledgeable & patient in responding to all my many questions. Terry in Finance was helpful & patient with finalizing things. I would recommend this dealership based on my dealings with these two professional individuals. More

Print

Very Pleaant Experience with this dealership I drove from Delaware and was paired up with AJ. I was very pleased with the services from the AJ , Carlos, and Terrance. Thank You I drove from Delaware and was paired up with AJ. I was very pleased with the services from the AJ , Carlos, and Terrance. Thank You More

Print

Unsurpassed Customer Service I’m a seasoned buyer and vey hard to please and my sales consultant Rod Durden by far was the most knowledgeable and professional salesman I’ve ever d I’m a seasoned buyer and vey hard to please and my sales consultant Rod Durden by far was the most knowledgeable and professional salesman I’ve ever dealt with. He wasn’t just nice. He really knows his product and genuinely goes the extra mile to get you in the vehicle you want. More

Print