James McDonald

It is with great privilege that recommend this dealership to anyone who is in the market of purchasing a new or pre-owned Mercedes Benz. The tone, customer service and welcoming to your customers at Mercedes Benz of Silver Spring is far more than exceptional. From the time I stepped foot into the dealership, the visits, the communication, I could go on, it has been GREAT! Initially visiting Euro Motors of Bethesda and CarMax, Laurel in search of a pre-owned Mercedes for my son, the horrible customer service that I received could NEVER match up to what I have experienced at Mercedes Benz of Silver Spring. I have gained knowledge yet a sense of confidence in this dealership with just the few visits here. James McDonald, Senior Sales Consultant is such an amazing employee. His knowledge, attention to detail and understanding exceeds far above when it comes to customer service. A listening ear with understanding who provided guidance to all measures and resources. I was truly amazed how he knew the Maryland Law to the “T”! Dorit Figueroa, Fiance Director went over and beyond in financing to ensure that she did everything in her willpower to get the financing needed and guess what, she did in a matter of 30 minutes. YES! You go Girlie! Carlos Arias, Used Car Sales Manager, thank you so much for attending to me during the entire deal and ensuring that I was provided with the added knowledge that I received from your Senior Sales Consultant James McDonald. You truly ensure that your customers leave out with a smile on their face and that they are satisfied. Trust factor goals for any customer goes a very long way yet first impressions are lasting impressions and that is what I have gained making my choice coming to “Mercedes-Benz of Silver Spring”. 😊 Please visit Mercedes Benz of Silver Spring. Despite my contact with only 3 employees, all the employees here welcome you and make you feel as if you are at home!

Helpful 0

Report | Respond | Print

My experience at this dealership was ok, and the price could have been more reasonable; however, the service I received from Joseph was excellence. He was knowable in all aspect of the vehicle, and the service department is top natch. All Of the staff courteous.

Helpful 0

Report | Respond | Print

I was exceptionally satisfied with the experience I had working with James McDonald for the purchase of my new Mercedes. James is a true professional. He is very experienced and knowledgeable. James made the process exceptionally smooth and went beyond to ensure that I was fully satisfied. Thanks to Khalil Nuri and Brad Fischer who also assisted in the process and provided excellent service. They are all great! Without reservation, I highly recommend going to the Silver Spring dealership.

Helpful 0

Report | Respond | Print

My advisor always gives me the best advice and he’s very efficient and knowledgeable. James is always a great help and a pleasure to interact with

Helpful 0

Report | Respond | Print

Overall my experience at this dealership was not bad,the only problem a had was I think I could have get a better apr on the car. But so far I am please with my perches,and if I decide to use this dealership again I hope I will get a better deal.

Helpful 0

Report | Respond | Print

Mr. James McDonald went out of his way to make sure I left with the exact car that I wanted. This started with his phone call to me, with an invitation to come in, based on my online inquiry. Instead of pushing me to a car in stock, Mr. McDonald didn’t stop until he found “my” car. This quality, customer service attitude gained and held my attention. Besides a great product...excellent, personal, customer service is a quality that I look for when I’m spending money. I’m expecting no less when I return for service. Thank you!

Helpful 0

Report | Respond | Print

would recommend you stay away; bait and switch, shady tactics used here; worked with numerous employees and all of them were pretty bad; look elsewhere when wanting to buy a vehicle

Helpful 0

Report | Respond | Print

I gave this dealership the rating I did because of my sales guy. He went above and beyond for me. He listened to what I wanted, he was honest and patient. And he made sure I got what I wanted. I was very pleased.

Helpful 0

Report | Respond | Print

My Experience was great With James! He knew exactly what kind of viehcle I needed. I’m Telling everybody about him! I Love my new Car!

Helpful 0

Report | Respond | Print

My very best thank you to Mr. Pascal the cars salesman and Carlos the used cars sales manager who in wee hours of the night pulled my offer thru. I have been searching for a Mercedes Benz 400E for about a month and visited a number of advertisements to no avail. I finally located a vehicle and almost made the final deal but did not really like to color. Mercedes Benz of Silver Sprigs had the car I was looking for the right exterior and interior. Carlos and Pascal stayed way passed dealership closing to make the deal happen. warm and down to earth folks you feel comfortable dealing with. I recommend anyone buying a Mercedes in DC area to visit MB of Silver Silver springs Maryland and let them quote you a car

Helpful 0

Report | Respond | Print