
James McDonald
Sales and Leasing Consultant
Mercedes-Benz of Silver Spring
3301 Briggs Chaney Rd.
Silver Spring, MD 20904
My names is James McDonald and I have been in the Sales and Marketing Business for the past 25 years. Automotive Sales for the last 8 years, 7 of which has been at the Mercedes Benz of Silver Spring location. I pride myself on giving the best customer service and treating clients the way that I like to be treated. I look forward to working with you and making your car buying experience a pleasurable one.
Read moreDealership Experience
9 yrs, 6 mos
Industry Experience
12 yrs, 2 mos
27 Reviews of James McDonald
March 14, 2021
"I met Mr. McDonald March 2019, I had gone into the MB..."
- ZellaI met Mr. McDonald March 2019, I had gone into the MB dealership to purchase my Mercedes. I had recently paid off two other vehicle, one of which I had co-signed for a family member and that experience brought my credit score extremely down. I explained the co-sign situation to Mr. McDonald and he reviewed my credit report and immediately knew that I was financially creditable to repay a MB loan. With his push and assistance, I was approved for my 2020 GLE350 vehicle loan and repaid the loan less than two (2) years. Thank you James for recognizing my credit situation and knowing that I am credit worthy. I will tell everyone to select you for a salesman.
Read MoreOther Employees Tagged: Dorit Figueroa, Tom Rodkey, Robert Marr
February 09, 2021
"James McDonald was the best salesperson I have ever had..."
- Ldiggs95James McDonald was the best salesperson I have ever had when purchasing any auto. His professionalism, knowledge, and experience is superb. He caters to the customer's needs and wants and responds to their requests anytime. Thanks to him, I have a newer and better vehicle.
Read MoreOther Employees Tagged: Dorit Figueroa
February 09, 2021
"James' service is nothing less than amazing! This is the..."
- Ashley D.James' service is nothing less than amazing! This is the second Mercedes that I've purchased from him. His patience, expertise, and knowledge about vehicles was everything that I needed to make confident purchase. I will definitely be back to purchase a third car from him in the future!
Read MoreNovember 29, 2020
"From the first phone call to the moment I walked in the..."
- geobrittonFrom the first phone call to the moment I walked in the door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, efficient & explained everything so thoroughly. It truly was an awesome experience.
Read MoreOther Employees Tagged: Jay Son, Brad Fischer
September 29, 2020
"Well I have to say, it was definitely an experience like..."
- L.SimpsonWell I have to say, it was definitely an experience like no other. The entire team was a delight to be around. I initially started with James McDonald in sales. He really worked with me and assisted throughout the entire purchasing process. He was so patient and understanding when I asked a million questions. This really made me smile and I felt like I was in the right dealership. The experience only became better from that point forward. When I went In for a service request, Darrell in the service department went above and beyond to make my first service on my new car a real pleasure. The Mercedees experience started from the time I entered the dealership doors until I left with my car shining bright from the fresh car wash as well. I don’t think I’ll purchase no other car brand from this point on. This was awesome 😎. Keep me updated guys ... I’ll be upgrading soon. Thanks for everything. Ms.L.Simpson,
Read MoreOther Employees Tagged: Darrell Fenton, Keith Nichols, Terrence Abrams, Brad Fischer
July 25, 2020
"My car buying experience at Mercedes-Benz of Silver..."
- TraceyMy car buying experience at Mercedes-Benz of Silver Spring was the best I’ve ever had! James McDonald is phenomenal. The car I was initially interested was no longer available, but James was able to find another previously owned vehicle for me. He is personable, knowledgeable, and a great salesman. I walked away with an awesome car and a great deal. Terrance in Finance was also very professional and fair.
Read MoreOther Employees Tagged: Terrence Abrams
July 06, 2020
"Awesome and incredible service.. I love it!! Great..."
- KajalvasudevaAwesome and incredible service.. I love it!! Great people!! Amazing customer service experience!! Energetic people and very helpful and reachable!! Communication is great between staff and customer
Read MoreOther Employees Tagged: Marcelo Via, King Lenoir, Michael Dowling, Carlos Arias, Brad Fischer, Chevist Mitchell, Frank Fowler
February 07, 2020
"Very informative and welcoming. My experience with the..."
- Angeldixon299Very informative and welcoming. My experience with the dealership overall was great and I will highly recommend Mercedes-Benz of Silver Spring to anyone that in the market for purchasing a new or used vehicle.
Read MoreOther Employees Tagged: Brad Fischer
September 10, 2019
"Exceptional Service"
- DinaIt is with great privilege that recommend this dealership to anyone who is in the market of purchasing a new or pre-owned Mercedes Benz. The tone, customer service and welcoming to your customers at Mercedes Benz of Silver Spring is far more than exceptional. From the time I stepped foot into the dealership, the visits, the communication, I could go on, it has been GREAT! Initially visiting Euro Motors of Bethesda and CarMax, Laurel in search of a pre-owned Mercedes for my son, the horrible customer service that I received could NEVER match up to what I have experienced at Mercedes Benz of Silver Spring. I have gained knowledge yet a sense of confidence in this dealership with just the few visits here. James McDonald, Senior Sales Consultant is such an amazing employee. His knowledge, attention to detail and understanding exceeds far above when it comes to customer service. A listening ear with understanding who provided guidance to all measures and resources. I was truly amazed how he knew the Maryland Law to the “T”! Dorit Figueroa, Fiance Director went over and beyond in financing to ensure that she did everything in her willpower to get the financing needed and guess what, she did in a matter of 30 minutes. YES! You go Girlie! Carlos Arias, Used Car Sales Manager, thank you so much for attending to me during the entire deal and ensuring that I was provided with the added knowledge that I received from your Senior Sales Consultant James McDonald. You truly ensure that your customers leave out with a smile on their face and that they are satisfied. Trust factor goals for any customer goes a very long way yet first impressions are lasting impressions and that is what I have gained making my choice coming to “Mercedes-Benz of Silver Spring”. 😊 Please visit Mercedes Benz of Silver Spring. Despite my contact with only 3 employees, all the employees here welcome you and make you feel as if you are at home!
Read MoreOther Employees Tagged: Dorit Figueroa, Carlos Arias