"I met Mr. McDonald March 2019, I had gone into the MB..."
I met Mr. McDonald March 2019, I had gone into the MB dealership to purchase my Mercedes. I had recently paid off two other vehicle, one of which I had co-signed for a family member and that experience brought my credit score extremely down. I explained the co-sign situation to Mr. McDonald and he reviewed my credit report and immediately knew that I was financially creditable to repay a MB loan. With his push and assistance, I was approved for my 2020 GLE350 vehicle loan and repaid the loan less than two (2) years. Thank you James for recognizing my credit situation and knowing that I am credit worthy. I will tell everyone to select you for a salesman.
"James McDonald was the best salesperson I have ever had..."
James McDonald was the best salesperson I have ever had when purchasing any auto. His professionalism, knowledge, and experience is superb. He caters to the customer's needs and wants and responds to their requests anytime. Thanks to him, I have a newer and better vehicle.
"James' service is nothing less than amazing! This is the..."
- Ashley D.
James' service is nothing less than amazing! This is the second Mercedes that I've purchased from him. His patience, expertise, and knowledge about vehicles was everything that I needed to make confident purchase. I will definitely be back to purchase a third car from him in the future!
"Mr. McDonald goes beyond and above! He is all about..."
- Irene O.
Mr. McDonald goes beyond and above! He is all about customer-first and has me returning to Silver Spring Mercedes for my third purchase there.
"From the first phone call to the moment I walked in the..."
From the first phone call to the moment I walked in the door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, efficient & explained everything so thoroughly. It truly was an awesome experience.
"Well I have to say, it was definitely an experience like..."
Well I have to say, it was definitely an experience like no other. The entire team was a delight to be around. I initially started with James McDonald in sales. He really worked with me and assisted throughout the entire purchasing process. He was so patient and understanding when I asked a million questions. This really made me smile and I felt like I was in the right dealership. The experience only became better from that point forward. When I went In for a service request, Darrell in the service department went above and beyond to make my first service on my new car a real pleasure. The Mercedees experience started from the time I entered the dealership doors until I left with my car shining bright from the fresh car wash as well. I don’t think I’ll purchase no other car brand from this point on. This was awesome 😎. Keep me updated guys ... I’ll be upgrading soon. Thanks for everything.
"My car buying experience at Mercedes-Benz of Silver..."
My car buying experience at Mercedes-Benz of Silver Spring was the best I’ve ever had! James McDonald is phenomenal. The car I was initially interested was no longer available, but James was able to find another previously owned vehicle for me. He is personable, knowledgeable, and a great salesman. I walked away with an awesome car and a great deal. Terrance in Finance was also very professional and fair.
Other Employees Tagged:
"Awesome and incredible service.. I love it!! Great..."
Awesome and incredible service.. I love it!! Great people!! Amazing customer service experience!! Energetic people and very helpful and reachable!! Communication is great between staff and customer
"Very informative and welcoming. My experience with the..."
Very informative and welcoming. My experience with the dealership overall was great and I will highly recommend Mercedes-Benz of Silver Spring to anyone that in the market for purchasing a new or used vehicle.
It is with great privilege that recommend this dealership to anyone who is in the market of purchasing a new or pre-owned Mercedes Benz. The tone, customer service and welcoming to your customers at Mercedes Benz of Silver Spring is far more than exceptional. From the time I stepped foot into the dealership, the visits, the communication, I could go on, it has been GREAT!
Initially visiting Euro Motors of Bethesda and CarMax, Laurel in search of a pre-owned Mercedes for my son, the horrible customer service that I received could NEVER match up to what I have experienced at Mercedes Benz of Silver Spring. I have gained knowledge yet a sense of confidence in this dealership with just the few visits here. James McDonald, Senior Sales Consultant is such an amazing employee. His knowledge, attention to detail and understanding exceeds far above when it comes to customer service. A listening ear with understanding who provided guidance to all measures and resources. I was truly amazed how he knew the Maryland Law to the “T”!
Dorit Figueroa, Fiance Director went over and beyond in financing to ensure that she did everything in her willpower to get the financing needed and guess what, she did in a matter of 30 minutes. YES! You go Girlie!
Carlos Arias, Used Car Sales Manager, thank you so much for attending to me during the entire deal and ensuring that I was provided with the added knowledge that I received from your Senior Sales Consultant James McDonald. You truly ensure that your customers leave out with a smile on their face and that they are satisfied.
Trust factor goals for any customer goes a very long way yet first impressions are lasting impressions and that is what I have gained making my choice coming to “Mercedes-Benz of Silver Spring”. 😊 Please visit Mercedes Benz of Silver Spring. Despite my contact with only 3 employees, all the employees here welcome you and make you feel as if you are at home!