James McDonald

I gave this dealership the rating I did because of my sales guy. He went above and beyond for me. He listened to what I wanted, he was honest and patient. And he made sure I got what I wanted. I was very pleased.

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My Experience was great With James! He knew exactly what kind of viehcle I needed. I’m Telling everybody about him! I Love my new Car!

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My very best thank you to Mr. Pascal the cars salesman and Carlos the used cars sales manager who in wee hours of the night pulled my offer thru. I have been searching for a Mercedes Benz 400E for about a month and visited a number of advertisements to no avail. I finally located a vehicle and almost made the final deal but did not really like to color. Mercedes Benz of Silver Sprigs had the car I was looking for the right exterior and interior. Carlos and Pascal stayed way passed dealership closing to make the deal happen. warm and down to earth folks you feel comfortable dealing with. I recommend anyone buying a Mercedes in DC area to visit MB of Silver Silver springs Maryland and let them quote you a car

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James have us a good price along with creative solutions for missing options on the car we bought. He took care of the paperwork along with Doritos in financing too.

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Very impressed with this dealership. This is the purchase of my fourth Mercedes, and the sales assistance and service have been impeccable. James McDonald and Terry Nichols were truly exceptional!

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This is my 2nd time buying from James, but my 3rd Mercedes Benz purchase. My first one was with a different dealership and I never went back. My last two purchases have been with James. I highly recommend him. He provided excellent customer service and he cares about more than just making the deal. After my first purchase from him, whenever I had a question or concern, I would call him and he never made me feel like I should not call him. Unfortunately, I had a minor accident with the vehicle and when I called him, he was very helpful and showed concern. He is experienced, friendly, and I can honestly say that he goes above and beyond for his clients.

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I had an amazing experience working with James’s McDonald and Elias Costianes. They worked with me to find the car(E class) I was looking for and also helped with the financing options. If you are looking to buy a Mercedes in the DMV area, I would highly recommend you to work with them.

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James McDonald has so exceeded my expectations for a sales associate. He can't do enough for me! I am a low tech guy and James is very patient with me and always gets an answer for me. He won't let me leave until he is satisfied that I know how to work/operate a computer function on the car and when I say I'm sorry to take your time and ask so many questions his reply is..."that's what I am here for and don't hesitate to call me for any little thing or question you may have". This is the kind of service James gives after he has sold the car and made his commission. Barry

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Went through divorce, my credit shot then my vehicle died on me and James understood my situation. James went to great lengths and multiple finance corporations till he could find someone willing to extend credit and bridge my awful situation for a brighter result. Another Benz dealer sent me an email stating I was denied credit and good luck, I responded " thank you but not all dealers are created equally and I'm driving my new CLA now!!!"

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Well, I walked in a few weeks and very time he saw me he promised to get me a better car and so it was that he recommended a moving machine and gave me a new experience both buying and now driving it. Yep! I am a satisfied customer. I have a feeling that this is for a lifetime because service has O'Riley Moonasingh on Gold Team to make me feel that any concerns I have are just those and not problems. Awesome service staff. Thank you Service Manager Mr. Tom Rodkey for the personal attention to my concerns.

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