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Carlos Lopez
Carlos Lopez at Norm Reeves Toyota Dallas

Carlos Lopez

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.5
188 Reviews

Dealership Experience

5 yrs, 11 mos

Industry Experience

24 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.5

188 Reviews

Write a Review

188 Reviews of Carlos Lopez

August 14, 2025

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Employee Rating

I’ve been getting my car service at this location for many of years. Love the new service department and the large waiting area. More

by msaparker51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes

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Aug 14, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 13, 2025

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As always Harveen makes the Toyota maintenance stress free. He was required to take an earlier lunch than planned, however, a colleague of his was able to get my service started. The hand off between t More

by anbtlr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes, Harveen Toor, Sergio Leyva

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Aug 13, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 13, 2025

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Employee Rating

I have no complaints. Carlos Lopez and team did an awesome job on my vehicle. More

by Dsmitch67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

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Aug 13, 2025

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 11, 2025

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Employee Rating

Moving the cashier process to the service coordinator is absurd. Having to wait in line for a service coordinator, twice, once to drop off then another to pay, is the poorest move in customer service that I More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 11, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience and the frustration caused by the changes to our cashier process. Your concerns are completely valid, and I understand how inconvenient it must have felt to wait in line twice during your visit. Our intention behind moving the payment process to the service coordinator was to streamline communication and improve overall service accuracy. However, we recognize that this transition may not have worked as smoothly as intended, and your experience highlights areas we need to improve. We genuinely value your business and are disappointed to hear that we may lose the opportunity to continue serving you. Your feedback has been shared with our leadership team, and we’re actively reviewing our procedures to ensure they better meet our customers’ expectations. Please feel free to reach out at your convenience if you would like to discuss this matter further. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 11, 2025

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Carlos Lopez is an excellent service adviser. I have been using him and Norm Reeves for the past 2 years and I am fully satisfied. More

by wfenci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 09, 2025

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Quick friendly service, reasonably priced Easy to get an appointment. It’s the only place I’ve taken my car since I bought it More

by Susangking90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena

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Aug 09, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 06, 2025

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I really don’t have anything positive or negative to say about cowboy Toyota dealership. More

by miriamrios
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 06, 2025

Norm Reeves Toyota Dallas responded

Miriam, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 06, 2025

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My appointment was at 10:00 a. m. and I needed to be out of there by 11:30 to get to my noon appointment. Carlos made sure that happened! More

by bliss1115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena

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Aug 06, 2025

Norm Reeves Toyota Dallas responded

We're pleased to hear Carlos was able to accommodate your schedule and get you on your way so quickly! Thanks for sharing your experience and please don't hesitate to reach out if our Norm Reeves Toyota Dallas team can be of service again in the future!

August 02, 2025

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Employee Rating

Good job. Great service, Changed my belt in one hour, that’s great. Carlos and Sergio 👍 More

by zarazuamaria695
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Aug 02, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 02, 2025

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Employee Rating

It is a good dealer ship. I haven’t had much experience with them. I bought from Cowboy. But so far everything is good. More

by grant99915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, John Pena , Nathan Asmus

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Aug 02, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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