Carlos Mejia | Page 4

Carlos is an absolute pleasure to deal with and is very diligent in his work. However, some of the front desk girls are incredibly rude and it makes the experience very difficult. Some are nice, but ever t diligent in his work. However, some of the front desk girls are incredibly rude and it makes the experience very difficult. Some are nice, but ever time I go in, it’s the same person that’s handling the car loan and she just makes it seem like she doesn’t want to be there. More

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I gave this dealership 5stars because of Jacqueline Chait, she made the experience very tolerable. Chait, she made the experience very tolerable. More

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they installed a cruise control that does not work and asked to wait for a code for confirmation. 1 day waited at the service for 6 hours, the second day waited a whole day for a call from them and also c asked to wait for a code for confirmation. 1 day waited at the service for 6 hours, the second day waited a whole day for a call from them and also called 15 times and wrote 5 times, but no one answered me tomorrow will be the third day. I also want to note I paid 1000 $. my car is Sprinter Ven More

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I’ve been changing my oil for 10 years at Silver star Mercedes and this time around is the worst service I ever had at Silver star Mercedes I cannot believe that they reset the computer every year and th Mercedes and this time around is the worst service I ever had at Silver star Mercedes I cannot believe that they reset the computer every year and this time around they didn’t reset the computer it tells me that I have 115 days that I have to maintenance my car because apparently someone that works at Silver star didn’t reset the computer and now they telling me they don’t do that this is the last time I would ever take my car to get a oil change at Silver star Mercedes the worst service Ever. More

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The area I live in has some pretty rough roads, and as a result ive had several incidents where ive had to replace tires. My service specialist, Carlos, has been amazing! I knew when i purchased a Mercede result ive had several incidents where ive had to replace tires. My service specialist, Carlos, has been amazing! I knew when i purchased a Mercedes that i would get exceptional service, but this guy really takes pride in helping his customers out. I have 3rd party tire and wheel protection and Carlos has diligently worked with my provider to provide the results he knows I should get. No games, just great customer service. Thank you!!! More

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Exceptional customer service and experience provided by Carlos and his team at Silver Star Motors , Long Island City, NY . He was very accommodating and thorough Carlos and his team at Silver Star Motors , Long Island City, NY . He was very accommodating and thorough More

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I had a horrible experience at this dealership I was given the dirtiest smelliest loaner car ever. Once my lease is up I will not buy another car from this Mercedes Benz dealership The manager of servic given the dirtiest smelliest loaner car ever. Once my lease is up I will not buy another car from this Mercedes Benz dealership The manager of service was very insensitive. More

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Perfect service, fast, great work and great communication. Everything was done as scheduled and no waiting. We are very happy with the service and would return to silver star. communication. Everything was done as scheduled and no waiting. We are very happy with the service and would return to silver star. More

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Carlos went above and beyond your customer service expectations yesterday. I appreciate it. Making a customer feel at ease with option is a true sign of excellence in service. expectations yesterday. I appreciate it. Making a customer feel at ease with option is a true sign of excellence in service. More

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Carlos, my maintenance specialist went above and beyond to make what could have been a difficult situation, extremely manageable. Thank You for making this experience painless. to make what could have been a difficult situation, extremely manageable. Thank You for making this experience painless. More

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