Carlos Mendoza

Over 3 hours for an oil change! What a joke. Absolutely ridiculous for such a simple service to take this long. No updates, no apologies. I had to go into service and try to track d What a joke. Absolutely ridiculous for such a simple service to take this long. No updates, no apologies. I had to go into service and try to track down someone who could tell me what was happening. At 3 hrs they had to call an Uber to send me home so I didn't miss an 11:30 appt. I was 15 minutes late. It's a good thing my husband went with so he stayed at the dealership another hour. What they call Express Service is anything but. Also, I had an email offer for 6 quarts of oil but the guy checking in my truck only gave me 5 at that price. I had to argue that as well, even though I printed the email and it was clearly stated in writing. More

by HopeWilson Verified Customer Verified Customer

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What can I say about Carlos Mendoza again he came through for me thanks again for me thanks again More

by manso3333 Verified Customer Verified Customer

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Fast, courageous will come back. Very professional group . Love the waiting room with refreshments. Thumbs up Very professional group . Love the waiting room with refreshments. Thumbs up More

by nicholaspoland Verified Customer Verified Customer

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Jo Lyn and Charles were superb to work with during this time of trading and updating my vehicle.. Very patient and supportive. Followthrough is great time of trading and updating my vehicle.. Very patient and supportive. Followthrough is great More

by Itsy Verified Customer Verified Customer

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He is very professional and patient. . He doesn’t force his opinion on you, just showing the respective merits of each vehicle. . He doesn’t force his opinion on you, just showing the respective merits of each vehicle. More

by kbgone Verified Customer Verified Customer

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Just went in for my 6 month oil service, tire rotation, and coolant change. Jose Valdes promised the car in 2 hours and he delivered. and coolant change. Jose Valdes promised the car in 2 hours and he delivered. More

by jmdelatorrejr Verified Customer Verified Customer

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Same great service thanks to an amazing service team. Carlos is the best. His care and communication above and beyond. Carlos is the best. His care and communication above and beyond. More

by mickienv Verified Customer Verified Customer

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I went in for a simple show me how to use my CarPlay. This man went way beyond his call of duty to try and help me. When he checked my vehicle he found out there was a recall. He provided me a loaner v This man went way beyond his call of duty to try and help me. When he checked my vehicle he found out there was a recall. He provided me a loaner vehicle, called everyday to give me an update on where the part was. This gentleman was so nice, polite and so helpful. Chrysler needs to know to know as well as his manager what an asset he is to the dealership. Thank you Carlos for going way above to help me out. More

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Very professional and courteous. He was able to make a preliminary diagnosis, and offered to give an early assessment. He was able to make a preliminary diagnosis, and offered to give an early assessment. More

by kbgone Verified Customer Verified Customer

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Very professional and helpful. Went above and beyond to help diagnose the problem and fix it Went above and beyond to help diagnose the problem and fix it More

by jeffreymotz Verified Customer Verified Customer

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