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Carlos Munoz
2,425 Reviews
Dealership Experience
13 yrs, 5 mos
Industry Experience
34 yrs, 4 mos
Languages Spoken
Spanish
2,425 Reviews
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2425 Reviews of Carlos Munoz
June 16, 2019
Question the truthfulness & confidence of the BMW dealership Brought car in for recall. Question several other issues identified by the dealer. One of the issues had been replaced 3 years earlier. Another issue Brought car in for recall. Question several other issues identified by the dealer. One of the issues had been replaced 3 years earlier. Another issue identified was refuted in 2 separate 2nd opinions obtained by qualified parties. Therefore, I question the accuracy of the dealer’s service department & don’t have confidence with the dealership. I will not have any future service performed by them except recalls. Or will I consider purchasing a car from this dealership. More
by BILLALLOY
Verified Customer
June 15, 2019
Servuce Carlos was great. He called with updates, the work was completed before estimated time and the car was clean ready to go. It was a pleasure to experie Carlos was great. He called with updates, the work was completed before estimated time and the car was clean ready to go. It was a pleasure to experience old school service with class. Todd Hicks More
by ASAIMORI
June 14, 2019
Carlos Everything was great. Car was done in the time described. Carlos took care of me, he is a great person. I will be calling him from now on. Everything was great. Car was done in the time described. Carlos took care of me, he is a great person. I will be calling him from now on. More
by VANJAMIKANOVIC
June 14, 2019
Dealing with my service Carlos Munoz is easy and refreshing. Five stars to the dealership and Carlos Munoz. My car went in for an oil leak and Carlos had a car waiting for me and it was no issue at all to bring Five stars to the dealership and Carlos Munoz. My car went in for an oil leak and Carlos had a car waiting for me and it was no issue at all to bring in. He even delivered the car when the job was completed and picked up the loaner. Nice and Easy. More
by aconstan1
June 13, 2019
Service Experience was of outstanding quality Carlos Munoz was very helpful, prompt and provided excellent advice to me. The best part was he advised me what was really necessary to service at thi Carlos Munoz was very helpful, prompt and provided excellent advice to me. The best part was he advised me what was really necessary to service at this point. He came across as very knowledgeable ethical , honest and friendly. I would highly recommend him. More
by RANDI.SINGH
June 13, 2019
Excellent customer service Knowledgable associate with excellent customer service. My car was serviced in a timely manner and a rental car was provided while I wait. I shall rec Knowledgable associate with excellent customer service. My car was serviced in a timely manner and a rental car was provided while I wait. I shall recommend the purchase of a BMW to friends and family. More
by LERONHAGINS38
Other Employees Tagged: Jonatan Escobar , Tatiana Bourey, Jonathan Parker, Fernando Santori
June 13, 2019
Carlos- Thank you! Welcomed by a polite man upon entering, a short time later Carlos came in and explained some technical items to me. Car was completed on time , than Welcomed by a polite man upon entering, a short time later Carlos came in and explained some technical items to me. Car was completed on time , thank you Carlos for the very thorough and great service! More
by William Schneider
June 12, 2019
Carlos - Excellent We always have an excellent experience with Carlos. He is always approachable, responsive, and very professional. His follow-through is amazing and We always have an excellent experience with Carlos. He is always approachable, responsive, and very professional. His follow-through is amazing and always responds quickly via email, text and phone. He truly is an asset to BMW of Sarasota and his customer service approach should be used as a model for any new employees because it exceeds our expectations every time. More
by The Duke
June 08, 2019
Great attention to detail! Carlos Munoz is a true professional with great attention to destabilize and personal service!!! He is always friendly and goes above and beyond with h Carlos Munoz is a true professional with great attention to destabilize and personal service!!! He is always friendly and goes above and beyond with his service! More
by MARCOTTENGA
June 03, 2019
Excellent service . Carlos Munoz has very nice and practical approach to service. He understand customer needs and always find right balance between what customer need . Carlos Munoz has very nice and practical approach to service. He understand customer needs and always find right balance between what customer need and what dealership can offer. That is vary valuable. More
by JOBS.BADALIAN
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