Carlos Munoz | Page 211

BMW Sarasota A-1. Carlos Munoz is professional, knowledgeable, and a pleasure to work with. The service in the Sarasota dealership is excellent. All personnel friendly Carlos Munoz is professional, knowledgeable, and a pleasure to work with. The service in the Sarasota dealership is excellent. All personnel friendly and caring. Especially Susan Schoengold who gave me her own personnel chair to use for 2 hours. My one complaint is that I am under 5 ‘ and your chairs are for people way over my height. She made my wait comfortable and went out of her way to accommodate me. Thank you Susan. More

by Joey14311 Verified Customer Verified Customer

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Excellent Customer Service Carlos provided excellent customer service and was very thorough and his explanation and guidance when I came to the service I was needed on my 335is Carlos provided excellent customer service and was very thorough and his explanation and guidance when I came to the service I was needed on my 335is. More

by JIMSPRINGER1 Verified Customer Verified Customer

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Warranty work The problem was solve... The yellow engine light kept on coming on. And our advisor Carlos saw it was corrected and followed it to the finish line.. The problem was solve... The yellow engine light kept on coming on. And our advisor Carlos saw it was corrected and followed it to the finish line.. More

by GEL-PUG Verified Customer Verified Customer

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Great service leads to a great newer BMW Naycolle took time to educate me on the BMW 5xd with m package and through that educational process got me into an exceptional driving experience. I n Naycolle took time to educate me on the BMW 5xd with m package and through that educational process got me into an exceptional driving experience. I never knew such an exceptional vehicle existed and because Naycolle took the time with us we are now driving it and enjoying it.! It is worth noting that Carlos Munoz servicing of my 330ci over the last several years contributed to my wanting to make certain my next purchase was with BMW of Sarasota. What a great overall experience! More

by PROVERBS13TWENTYTWO Verified Customer Verified Customer

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Little used 2006 Ci Carlos was very helpful and made me feel my beloved BMW was in good hands. Carlos was also very thorough in a review of the maintenance my low mileag Carlos was very helpful and made me feel my beloved BMW was in good hands. Carlos was also very thorough in a review of the maintenance my low mileage BMW required on time vs.mileage. More

by GEOFF.HOEFFLIN Verified Customer Verified Customer

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Awsome Abby and sequoia were amazing! They went above and beyond expectations. Great Snacks!!!! Not to mention nice 430i convertible wht else ca i say this Abby and sequoia were amazing! They went above and beyond expectations. Great Snacks!!!! Not to mention nice 430i convertible wht else ca i say this More

by jkesslak Verified Customer Verified Customer

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Requested work not done— again!!! Hi, I have had our vehicle in twice over the past month and requested an oil change and tire rotation. When my wife showed up for the first appointme Hi, I have had our vehicle in twice over the past month and requested an oil change and tire rotation. When my wife showed up for the first appointment they would not rotate the tires or complete an oil change - since it wasn’t time. Second visit, a tire and spring were replaced and a oil change was recommended ( remember the week before, the service department said it wasn’t time). The spring and tire were replaced BUT still no tire rotation. As a former Michelin tire reprentative in the northeast I was surprised the shop did not know how to fix my tire,.....buff, glue, patch and repair for a self sealing tire- instead the dealership told me they didn’t have skilled personnel, so I had to purchase a tire for over $300. Additionally the tire rotation was again not done....and my tires are becoming slightly feathered, which now puts them out of warranty since I don’t have any rotation compliance or paperwork. I’m in the process of shopping for another new vehicle and considering other brands and dealerships. More

by TLERMAN2 Verified Customer Verified Customer

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BMW Service Carlos treats you as an extended member of his family. He is always bright and cheerful 😁 when meeting with you? He also goes out of his way to mak Carlos treats you as an extended member of his family. He is always bright and cheerful 😁 when meeting with you? He also goes out of his way to make you comfortable and explains everything including your options! He is a huge asset to the service department and the dealership as a whole! He is certainly one of a kind. His service background is fantastic! More

by Oreo041316 Verified Customer Verified Customer

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Best Customer Service Absolutely the best customer service experience. Perfect on time scheduled apointments. Very consistent all the time, everytime. Thank you so much Sou Absolutely the best customer service experience. Perfect on time scheduled apointments. Very consistent all the time, everytime. Thank you so much South Pointe BMW of Sarasota! More

by j_russo1 Verified Customer Verified Customer

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Carlos was great to work with. He suggested what needed to be done for this routine service and didn’t try to push things my car didn’t need. to work with. He suggested what needed to be done for this routine service and didn’t try to push things my car didn’t need. More

by APGER625 Verified Customer Verified Customer

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