Carlos Munoz | Page 229

Rear window shade issue On the day i took delivery of (CPO - 2015 560i ) the issue was present when the BMW genius was going over the features of the car, dropped off car on On the day i took delivery of (CPO - 2015 560i ) the issue was present when the BMW genius was going over the features of the car, dropped off car on Monday and picked car up on Wednesday, service advisor said the issue was that shade had to be initialized and i trusted the issue was resolved ,as i drove away i tried to raise and lower shade and realized that the issue was not repaired - shade does not go all the way down into holder, returned to dealership service advisor took the car and came back a few minutes later and said that it was lubed and told me not raise and lower the shade too much ? to this day I'm still having the same issue ... More

by BMCKENZIE2323 Verified Customer Verified Customer

Report | Print

Great Service! The service was great, from the evaluation to the work performed to address the problem. The entire staff I communicated with was very professional, c The service was great, from the evaluation to the work performed to address the problem. The entire staff I communicated with was very professional, courteous and knowledgeable and showed a genuine care about my problem. The only concern I had was the price, which I thought was high, being that it’s FL and not NY, where the COL is substantially higher. More

by MESSENGJAH Verified Customer Verified Customer

Report | Print

Oil change Carlos was great very helpful. Got my car washed and oil change timely fashion. Plan to keep coming back to Sarasota bmw for all my car needs Carlos was great very helpful. Got my car washed and oil change timely fashion. Plan to keep coming back to Sarasota bmw for all my car needs More

by MICHAELFREAM Verified Customer Verified Customer

Report | Print

Supurb Service Carlos Munoz is the most exceptional person we have met at BMW of Sarasota. He is a very valuable asset to BMW of Sarasota with his high knowledge of Carlos Munoz is the most exceptional person we have met at BMW of Sarasota. He is a very valuable asset to BMW of Sarasota with his high knowledge of BMW cars, problems, solutions and always listens to his customers problems and gives the upmost best advice for the solution. He has always taken care of us no matter what the situation is and has rewarded us with positive results. Thank you BMW of Sarasota for having such a valuable employee on your team and for him being a very valuable person in our lives. Merry Christmas and God Bless. More

by AC.CROSSFIRE2004 Verified Customer Verified Customer

Report | Print

Quick, fast and efficient Carlos was great, kept in constant communication! Notifed me of the problems from the engine light. Got the unit though the repair fast. Great job. Carlos was great, kept in constant communication! Notifed me of the problems from the engine light. Got the unit though the repair fast. Great job. More

by robbie.fonseca Verified Customer Verified Customer

Report | Print

Unbelievable service. Thank you for fixing our baby! Carlos and BMW Sarasota have taken such good care of us. This is our first BMW. It will not be our last. Thank you and happy holidays! Carlos and BMW Sarasota have taken such good care of us. This is our first BMW. It will not be our last. Thank you and happy holidays! More

by Yellowwood Verified Customer Verified Customer

Report | Print

excellent service even in busiest time Carlos was fantastic , I could see how much work he had piled up and nonetheless took his time to set me up with a rental car, and was very very helpf Carlos was fantastic , I could see how much work he had piled up and nonetheless took his time to set me up with a rental car, and was very very helpful. Definitely 5 stars. All other people were great too but it is mainly Carlos who took care of me and the car More

by BHAVANI2012 Verified Customer Verified Customer

Report | Print

Quality Team efficient, knowledgeable, and friendly. Service met on timely basis and all questions went answered to meet expectations. Very pleased with my X Team efficient, knowledgeable, and friendly. Service met on timely basis and all questions went answered to meet expectations. Very pleased with my X1 and BMW of Sarasota. More

by CAP0118 Verified Customer Verified Customer

Report | Print

COMPLETE SCAM I’m not sure how this place gets any good reviews. My husband and I bought a certified BMW from here a year ago and it was a COMPLETE SCAM!!! It’s I’m not sure how this place gets any good reviews. My husband and I bought a certified BMW from here a year ago and it was a COMPLETE SCAM!!! It’s been in the shop nonstop starting on day two of our ownership and has been in and out of the incompetent service department over the last year. We have pretty much every warrantee available but they conveniently can’t seem to fix the issue. No one there, including the management, cares that we are paying for a car that we CANNOT drive because of some kind of chemical leak in the car. It’s an awful smell and gives anyone in it a headache and makes you light headed. They don’t give a crap about their customers since of course they already have our money! WORST CUSTOMER SERVICE we have ever experienced. Buying this car was the worst decision we’ve ever made. CERTIFIED BMW MEANS ABSOLUTELY NOTHING! Could’ve just gone to a crappy car lot. Same difference. More

Report | Print

Excellent service experience I have worked through Fernando for quite some time now - he is very customer focused, frequently updating the status of the work. Fernando has called I have worked through Fernando for quite some time now - he is very customer focused, frequently updating the status of the work. Fernando has called me many times, on his days off, to keep me up to date - exceptional performance!! I would gladly recommend Fernando to any BMW owner! Bob blumenson More

by ROBERTBLUMENSON Verified Customer Verified Customer

Report | Print