Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Carlos Pelayo
Refer Me
Carlos Pelayo | Page 3
Service Advisor
Toyota of Downtown L.A.
1901 S Figueroa St
Los Angeles, CA 90007
34 Reviews
Languages Spoken
English
Spanish
34 Reviews
Write a Review
34 Reviews of Carlos Pelayo
Helpful 
April 19, 2023
Did not reply to my text at all . Had a few questions and concerns about car and parts I wanted to purchase . Now I have to reschedule means another 4 hrs gone . Had a few questions and concerns about car and parts I wanted to purchase . Now I have to reschedule means another 4 hrs gone . More
by Kimboslice
April 17, 2023
Dealership was very friendly and welcoming. Respected my appointment time even though I was bit early. Respected my appointment time even though I was bit early. More
by ang.esc.704
Other Employees Tagged: Jimmie Saucedo
March 28, 2023
I was treated awesome. My car broke down the day before my wedding and Downtown and Toyota did everything they could to help me. For a crappy Prius. But treated like it was My car broke down the day before my wedding and Downtown and Toyota did everything they could to help me. For a crappy Prius. But treated like it was a Ferrari. Customer for life. More
by artofbrad
Other Employees Tagged: Maria Arroyo
March 21, 2023
good but I think it could be better, try to give the best diagnosis of the car, both what it needs the most and explain what they did in it and what is missing at the end of the delivery of the car. diagnosis of the car, both what it needs the most and explain what they did in it and what is missing at the end of the delivery of the car. More
by SrCruz
March 12, 2023
Very helpful and knowledgeable friendly advised me to get things done that I didn’t realize I needed from the last diagnostics I came to the dealership from the maintenance. 10 out of 10 must recommend. things done that I didn’t realize I needed from the last diagnostics I came to the dealership from the maintenance. 10 out of 10 must recommend. More
by jose.cerritos
March 08, 2023
I authorized Carlos to complete the service that he suggested. Picked up my truck and the service wasn’t completed. When I asked why, he claimed he never received the text confirmation when he clearly suggested. Picked up my truck and the service wasn’t completed. When I asked why, he claimed he never received the text confirmation when he clearly did. Didn’t take the time to carefully reread our text thread. He didn’t own up to his mistake and was rude. He made me feel as though he was xxxxing with me. Makes me never want to show up at your service center again. Will certainly buy my next truck at a different dealer. More
by Nick
January 19, 2023
Not true to their word, after purchase they don’t value customer. Wasn’t taken care of and felt disrespected on purchase of my Toyota vehicle. customer. Wasn’t taken care of and felt disrespected on purchase of my Toyota vehicle. More
by KJM131
Verified CustomerOther Employees Tagged: Matt(1 out of 5)
