Carlos Robles

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review! We’re thrilled to hear that Edson made your visit smooth and efficient, from check-in to setting expectations and getting your vehicle back to you quickly. A “10 out of 10” experience is exactly what we strive for, and we’re so glad we delivered that for you and your wife. We truly appreciate your recommendation and look forward to welcoming you and your family back to INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks so much for the awesome review! We’re thrilled to hear our team made you feel right at home and treated like part of the family. Providing fast, professional service while keeping things friendly is exactly what we aim for. We really appreciate your kind words and can’t wait to see you back soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Simonne! We really appreciate you taking the time to leave this review! We’re so glad to hear that Carlos has been courteous, helpful, and provided you with such great quality service. Taking care of our guests with professionalism and kindness is always our top priority, and it’s wonderful to know that we came through. We look forward to welcoming you back again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this AWESOME review! We’re happy to hear that you can always count on Infiniti of South Bay to take care of your vehicle needs. Providing reliable, high-quality service that our customers can trust is always our top priority. Thanks for recognizing all of our hard work! We truly appreciate your loyalty and look forward to continuing to take care of you and your car for many years to come! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

NoEmail23, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. The luxury experience is designed to be distinctly different from that of mass-market brands. We understand that at many dealerships, clients can feel overwhelmed or pressured by staff. Our approach is to create a more relaxed and respectful environment. We empower our clients to explore our dealership at their own pace without feeling hounded. We prioritize a no-pressure atmosphere, allowing you the space and time to enjoy the showroom and service area, and initiate a conversation when you're ready. We strive to strike a balance between being available and giving our clients the freedom they desire. We apologize if this approach came across as nonchalant. We will use your feedback to ensure our team is more attuned to when a client might want to engage, even if they haven't made the first move. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Nancy, Thank you so much for taking the time to share your experience with us. We’re thrilled that your first visit with us was such a positive one and that Carlos and Andre provided excellent customer service throughout. Our team always strives to make every guest feel welcomed, supported, and confident in their decisions, and it’s wonderful to know we hit the mark. We truly appreciate your kind words and can’t wait to see you again! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Mrs. Lowe! Thank you for taking the time to leave this FIVE-STAR review! Your trust means everything to us, being the only place you allow to work on your car is the highest compliment we could receive! We’re glad our service and care have earned your confidence time and again. We’ll be here to take great care of you and your car whenever you return. See you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for sharing your experience! We're thrilled to hear you were happy and satisfied with your visit, and that your car was cleaned and ready right on time. It’s always our goal to deliver on our promises and make your experience as smooth as possible. We look forward to welcoming you back again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for sharing your experience online! I am incredibly proud that Edson and Carlos went above and beyond to diagnose and fix your vehicle when others couldn’t. Our team always puts in the extra effort to make sure our customers leave happy and satisfied! It means a lot to me that you now trust us with all three of your Infiniti cars, that’s the highest compliment we could ask for! We’re honored to have you as part of the INFINITI of South Bay family and look forward to continuing to provide you with exceptional service. See you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review! We're grateful to hear that you've had such a positive experience with us. Being upfront, honest, and friendly is exactly what we strive for, and it's wonderful to know that you're feeling well taken care of. We're glad you enjoy the comfort of our waiting area and the convenience of our Wi-Fi! It is the little things that make a difference! Looking forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay