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Carlos Robles
Carlos Robles at INFINITI of South Bay

Carlos Robles | Page 15

Service Manager

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.2
147 Reviews

Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.

4.2

147 Reviews

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147 Reviews of Carlos Robles

December 02, 2020

Dealership Rating
Employee Rating

The service was very poor I kept calling to speak to management and kept getting put on hold and then my call would hang up More

by anapleasant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Edson Trujillo, Larry Harris, Kelvin Bratcher , Wilson Chihuahua, Andy Kim, Zach Maynard, Candice Roxas, Ever Villalobos

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Dec 03, 2020

INFINITI of South Bay responded

We are so very sorry that you experienced issues with our phone system. And, we are very grateful that you've reported this issue, as others are likely having the same experience. We will try to repeat and resolve. Thank you. Kelvin Bratcher Owner and General Manager INFINITI of South Bay

November 26, 2020

Dealership Rating
Employee Rating

They always make you feel special. The waiting area is perfect!! Service prices are reasonable. Even if they were to charge, (let’s say 20-30%) more than other mechanics, I would still take it there (ev More

by IMANDARAKAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

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Nov 30, 2020

INFINITI of South Bay responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 25, 2020

Dealership Rating
Employee Rating

This is the closest infinity dealer to me they are always friendly and welcoming I’ll’m gladly for to service my car appreciate and trust staff More

by leatricecain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Emad Hawatmeh, Zach Maynard, Haik Panosian, Russell Roshandel, Candice Roxas, Ever Villalobos

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Nov 30, 2020

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 25, 2020

Dealership Rating
Employee Rating

Excellent work - was happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy thank you More

by LOUBNAK7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

Print
Nov 25, 2020

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 11, 2020

Dealership Rating
Employee Rating

Great customer service. Very prompt and professional. They were very helpful and called me when my vehicle was ready to be picked up from them. More

by KAYCIE.PERILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

Print
Nov 12, 2020

INFINITI of South Bay responded

Kaycie, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Best, Carlos Robles Infiniti of South Bay Service Manager

November 08, 2020

Dealership Rating
Employee Rating

Very grateful that I was able to bring my suv in and get more then the service I needed to keep my suv running grate.😇 More

by TANYA Jones,Graham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

Print
Nov 09, 2020

INFINITI of South Bay responded

Tanya, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles Infiniti of South Bay Service Manager

November 03, 2020

Dealership Rating
Employee Rating

Very friendly service reps and prompt service. Satisfied overall with the experience. Been going for a while for service needs. The lounge area is clean and comfortable. More

by MCPARK61
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Candice Roxas, Ever Villalobos

Print
Nov 04, 2020

INFINITI of South Bay responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

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