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Carlos Robles
Carlos Robles | Page 12
Service Manager
INFINITI of South Bay
2900 Pacific Coast Highway
Torrance, CA 90505
142 Reviews
Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.
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142 Reviews of Carlos Robles
April 04, 2021
Took my car for an oil change and when I got it back they had knocked off some ambient LED lights that I had installed under the dashboard and they yanked off the clips in the front where you attach the mats had knocked off some ambient LED lights that I had installed under the dashboard and they yanked off the clips in the front where you attach the mats do they can stay in place. I took it back to get that fixed and I was accused of doing that myself. This is the 3rd Infiniti I have owed. We bought a $40,000 usd car and we have been accused of trying to scam the dealer ship of a $10 usd clip?? Once they stop wasting my time and have me take off work to fix my car only to have me re-schedule because they didn’t have the clips to installed I don’t think I will ever go back ro this dealer ship. The service manager Carlos was the one that insinuated that I was the one that broke the clips. very humiliating. Terrible customer service ethics. I do not want to speak to him again, I requested to speak to another manager after I was insulted of lying. if you want to get more feedback please feel free to contact me. I will never refer a family member or a friend to this dealer ship for service. Your manager Russ is an outstanding manager he will be the only reason if I ever consider buying another Infiniti from you again. Regards, George Guerrero More
by KARMENGS
Verified CustomerOther Employees Tagged: Russell Roshandel
March 30, 2021
Very reasonable pricing and detailed service. I did not get my car from this dealer but have been getting all services here. Highly recommended for Infiniti car owners. get my car from this dealer but have been getting all services here. Highly recommended for Infiniti car owners. More
by Jess
Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos
March 12, 2021
I am very impressed with the service that I received each time I come here. The staff have excellent customer service and pays attention to mine needs. time I come here. The staff have excellent customer service and pays attention to mine needs. More
by Clifford
Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos
March 09, 2021
Great experience, quick to respond to my needs, professional service, courtesy, clean dealership. Everyone seems competent, knowledgeable and helpful when you need something. Friendly as well. professional service, courtesy, clean dealership. Everyone seems competent, knowledgeable and helpful when you need something. Friendly as well. More
by PAULMENNYC
Other Employees Tagged: Wilson Chihuahua, Candice Roxas
March 03, 2021
Excellent service. Pretty cool IT features: texted service status and offered suggestions. The staff is very friendly. No coffee though. Fast service. All service suggestions are well explained. service status and offered suggestions. The staff is very friendly. No coffee though. Fast service. All service suggestions are well explained. More
by LETITCV
Other Employees Tagged: Wilson Chihuahua
March 01, 2021
Service was really quick and they don't waste time sitting on the vehicle. South Bays Follow up system is the way all dealerships should be. sitting on the vehicle. South Bays Follow up system is the way all dealerships should be. More
by shawnette_d_beacham
Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos
February 18, 2021
My car was serviced for an oil change. A car wash was also provided. I had to wait for a while for completion but it was worth the wait. also provided. I had to wait for a while for completion but it was worth the wait. More
by SJYWIRED
Other Employees Tagged: Edson Trujillo, Anita Ruiz, Kas Yeganeh, Larry Harris, Kelvin Bratcher , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos
February 13, 2021
I brought my fx35 in to have they oil cooler sealing gasket replaced due to severe leaking. A 2 hour estimate was Promised and delivered! gasket replaced due to severe leaking. A 2 hour estimate was Promised and delivered! More
by ADELLAMARNA
Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos
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