Carlos Robles
Carlos Robles at INFINITI of South Bay

Carlos Robles | Page 11

Service Manager

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.5
118 Reviews

Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.

4.5

118 Reviews

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118 Reviews of Carlos Robles

January 18, 2021

Dealership Rating
Employee Rating

Experience not good. Asked me to come back when I arrived for appointment. Short staffed. Next visit, told me no courtesy car when there was. More

by Lucygoosiedaycare@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Candice Roxas

January 18, 2021

Dealership Rating
Employee Rating

Worst dealer ever went to see why my car was pulling to the right they said that it would be an alignment issue before doing the alignment I told him to double check my suspension and he said ok , so waite More

by CRISTOPHERB1986
Recommend Dealer
No

Other Employees Tagged: Edson Trujillo

Jan 18, 2021

INFINITI of South Bay responded

Christopher, We apologize that we were not able to fix your alignment issue. We both spent time trying to resolve this. And, we thought it most fair if we would reversed the charge and refund your money. If you would be interested in a new vehicle, you can trust that you can find the best selection and best prices with us. Thank you. Carlos Robles Service Manager INFINITI of South Bay

January 17, 2021

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Employee Rating

The service has always been excellent any problems or service hasAllway been good all are friendly and personable when I have aproblem I feel comfortable More

by JENKI1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard , Candice Roxas, Ever Villalobos

Jan 20, 2021

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. All the best, Carlos Robles INFINITI of South Bay Service Manager

January 14, 2021

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Employee Rating

It’s a pleasure always coming to infinity. I purchased a car from Kiia but I love coming to infinity because the service is wonderful the technicians is always smiling and greeting you at the door. All the More

by MRSCADDELL1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard , Candice Roxas, Ever Villalobos

Jan 15, 2021

INFINITI of South Bay responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 11, 2021

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Employee Rating

The Service Dept is THE BEST!! Everyone is friendly and helpful! I appreciate the efficiency of any service I have done and my car is always nice and clean when I pick it up! More

by Kimber R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ever Villalobos

Jan 13, 2021

INFINITI of South Bay responded

Kimber, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from INFINITI of South Bay. If there is anything more that we can do, please come back and see us again. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 08, 2021

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Employee Rating

Very helpful very professional and very fast on the service department the waiting wasn’t that long Everybody was friendly and polite and they give me courtesy car wash More

by SAMIA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo

Jan 08, 2021

INFINITI of South Bay responded

We are glad to hear you enjoyed your recent visit to our service department. At INFINITI of South Bay we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Please let us know if there is anything else that we can assist you with. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 07, 2021

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Employee Rating

This dealership uses the high level of professionalism that cannot be matched with any other dealership that I have worked with in the past. I highly recommend this dealership to anyone that wants to purc More

by AFFARHANGI90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Anita Ruiz, Kas Yeganeh, Larry Harris , Wilson Chihuahua, Andy Kim, Candice Roxas, Ever Villalobos

Jan 08, 2021

INFINITI of South Bay responded

We love hearing about customers that have a terrific experience at INFINITI of South Bay. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Haik Panosian INFINITI of South Bay Sales Manager

December 31, 2020

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Employee Rating

Everything was great. I brought my car in for regular maintenance at 80,000 miles. Everything was great and they even replaced my cabin filter for no charge. Thanks! More

by TINABEVANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard , Candice Roxas, Ever Villalobos

Dec 31, 2020

INFINITI of South Bay responded

Tina, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 28, 2020

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Employee Rating

My first service was great. It did not take a long time to service my car and customer service rep was nice. They also washed my car. More

by LOVELALA217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 30, 2020

INFINITI of South Bay responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 21, 2020

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Employee Rating

Thank you for your service and will look forward on buying or referring to another person if they want any infiniti models thank you for your work. More

by JOSEPHX304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard , Candice Roxas, Ever Villalobos

Dec 22, 2020

INFINITI of South Bay responded

Joseph, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best regards, Carlos Robles INFINITI of South Bay Service Manager

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