Carlos Robles
Carlos Robles at INFINITI of South Bay

Carlos Robles | Page 11

Service Manager

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.2
143 Reviews

Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.

4.2

143 Reviews

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143 Reviews of Carlos Robles

May 24, 2021

Dealership Rating
Employee Rating

The service agent Ever booked my vehicle under the dealership instead of my name. So when I called to find out if my car was ready no one could find it. Also paid $4,600.00 for repairs only to be told More

by AMMARAH
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Wilson Chihuahua, Candice Roxas

May 25, 2021

INFINITI of South Bay responded

Yes, we apologize that we did not catch the issue with the tire sensor until we got into the job. Sometimes it is difficult to make a complete diagnosis until other areas are disassembled, that's why when a customer receives a quote it is an "estimate". Even so, we will stand by our work and make arrangements for your tire sensor to be replaced. We look forward to seeing you soon and we appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

May 26, 2021

AMMARAH responded

Thank you Carlos I appreciate that.

May 17, 2021

Dealership Rating
Employee Rating

GreAt fast service I really appreciate how they got right to working on my car. My car was ready in no time thank you very much More

by KIARERILES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

May 18, 2021

INFINITI of South Bay responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 17, 2021

Dealership Rating
Employee Rating

The check engine warning light came on the new qx 80So i The check engine warning light came on the new qx 80 So i called service center and they provided the service right away without a reservation Serv More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

May 18, 2021

INFINITI of South Bay responded

We love hearing from our customers, so thank you for taking the time to write this glowing review, Jay! It's wonderful to hear that our staff at INFINITI of South Bay was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 17, 2021

Dealership Rating
Employee Rating

I needed new wheel lock to change my flat tire, they got my wheel lock and tire fixed in 30min without an appointment. Amazing customer service. More

by WANGJACKSON3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

May 18, 2021

INFINITI of South Bay responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 16, 2021

Dealership Rating
Employee Rating

Great people and place to get service on my vehicle definitely going back for what ever I need done for my car very knowledgeable workers. More

by Clos1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Candice Roxas, Ever Villalobos

May 17, 2021

INFINITI of South Bay responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 03, 2021

Dealership Rating
Employee Rating

Thank you for the kind service.But, When I first signed Thank you for the kind service. But, When I first signed the car and the service content was different, I was embarrassed. Because the owner has cha More

by CRBRTMJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Anita Ruiz, Kas Yeganeh, Larry Harris, Kelvin Bratcher , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

April 22, 2021

Dealership Rating
Employee Rating

The service was very good.My only complaint is that The service was very good. My only complaint is that you’re requesting the customer to write this essay before they can submit their ratings More

by KULLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Candice Roxas

Apr 22, 2021

INFINITI of South Bay responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 16, 2021

Dealership Rating
Employee Rating

Their efficient and helpful. Willing to find workable solutions for issues dealing with my vehicle. Totally appreciate the service I received from them, glad I made the right choice in buying from this l More

by DANIELLGENTRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

Apr 19, 2021

INFINITI of South Bay responded

Thank you for leaving us this great review, Daniel! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 13, 2021

Dealership Rating
Employee Rating

I got my Infiniti QX 50 a year ago I have always received the best service they’ve been very courteous and very helpful I would recommend this dealership to all of my friends and family More

by LEMONST66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

Apr 13, 2021

INFINITI of South Bay responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 08, 2021

Dealership Rating
Employee Rating

Excellent service and staff. Wilson is absolutely the best. He is professional and knowledgeable. I would highly appreciate Infiniti of South Bay and plan to get another Infiniti in the near future! More

by MJACKSON651
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

Apr 08, 2021

INFINITI of South Bay responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Wilson and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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