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Carlos Robles
Carlos Robles at INFINITI of South Bay

Carlos Robles | Page 14

Service Manager

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.2
142 Reviews

Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.

4.2

142 Reviews

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142 Reviews of Carlos Robles

January 07, 2021

Dealership Rating
Employee Rating

This dealership uses the high level of professionalism that cannot be matched with any other dealership that I have worked with in the past. I highly recommend this dealership to anyone that wants to purc More

by AFFARHANGI90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Anita Ruiz, Kas Yeganeh, Larry Harris , Wilson Chihuahua, Andy Kim, Candice Roxas, Ever Villalobos

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Jan 08, 2021

INFINITI of South Bay responded

We love hearing about customers that have a terrific experience at INFINITI of South Bay. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Haik Panosian INFINITI of South Bay Sales Manager

December 31, 2020

Dealership Rating
Employee Rating

Everything was great. I brought my car in for regular maintenance at 80,000 miles. Everything was great and they even replaced my cabin filter for no charge. Thanks! More

by TINABEVANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

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Dec 31, 2020

INFINITI of South Bay responded

Tina, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 28, 2020

Dealership Rating
Employee Rating

My first service was great. It did not take a long time to service my car and customer service rep was nice. They also washed my car. More

by LOVELALA217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 30, 2020

INFINITI of South Bay responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 21, 2020

Dealership Rating
Employee Rating

Thank you for your service and will look forward on buying or referring to another person if they want any infiniti models thank you for your work. More

by JOSEPHX304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

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Dec 22, 2020

INFINITI of South Bay responded

Joseph, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best regards, Carlos Robles INFINITI of South Bay Service Manager

December 09, 2020

Dealership Rating
Employee Rating

The place is nice and clean I love going there to get my car work on. These people are very nice and kind to you More

by SADISIA_TOPDOG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Ever Villalobos

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Dec 10, 2020

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 02, 2020

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Employee Rating

The service was very poor I kept calling to speak to management and kept getting put on hold and then my call would hang up More

by anapleasant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Edson Trujillo, Larry Harris, Kelvin Bratcher , Wilson Chihuahua, Andy Kim, Zach Maynard, Candice Roxas, Ever Villalobos

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Dec 03, 2020

INFINITI of South Bay responded

We are so very sorry that you experienced issues with our phone system. And, we are very grateful that you've reported this issue, as others are likely having the same experience. We will try to repeat and resolve. Thank you. Kelvin Bratcher Owner and General Manager INFINITI of South Bay

November 26, 2020

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Employee Rating

They always make you feel special. The waiting area is perfect!! Service prices are reasonable. Even if they were to charge, (let’s say 20-30%) more than other mechanics, I would still take it there (ev More

by IMANDARAKAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

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Nov 30, 2020

INFINITI of South Bay responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 25, 2020

Dealership Rating
Employee Rating

This is the closest infinity dealer to me they are always friendly and welcoming I’ll’m gladly for to service my car appreciate and trust staff More

by leatricecain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Emad Hawatmeh, Zach Maynard, Haik Panosian, Russell Roshandel, Candice Roxas, Ever Villalobos

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Nov 30, 2020

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 25, 2020

Dealership Rating
Employee Rating

Excellent work - was happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy thank you More

by LOUBNAK7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

Report | Print
Nov 25, 2020

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 11, 2020

Dealership Rating
Employee Rating

Great customer service. Very prompt and professional. They were very helpful and called me when my vehicle was ready to be picked up from them. More

by KAYCIE.PERILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

Report | Print
Nov 12, 2020

INFINITI of South Bay responded

Kaycie, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Best, Carlos Robles Infiniti of South Bay Service Manager

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