Carlos Robles

INFINITI of South Bay responded

Thank you so much for sharing your experience! We're thrilled to hear you were happy and satisfied with your visit, and that your car was cleaned and ready right on time. It’s always our goal to deliver on our promises and make your experience as smooth as possible. We look forward to welcoming you back again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for sharing your experience online! I am incredibly proud that Edson and Carlos went above and beyond to diagnose and fix your vehicle when others couldn’t. Our team always puts in the extra effort to make sure our customers leave happy and satisfied! It means a lot to me that you now trust us with all three of your Infiniti cars, that’s the highest compliment we could ask for! We’re honored to have you as part of the INFINITI of South Bay family and look forward to continuing to provide you with exceptional service. See you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review! We're grateful to hear that you've had such a positive experience with us. Being upfront, honest, and friendly is exactly what we strive for, and it's wonderful to know that you're feeling well taken care of. We're glad you enjoy the comfort of our waiting area and the convenience of our Wi-Fi! It is the little things that make a difference! Looking forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the incredible review! It’s truly humbling to be referred to as "General Kelvin," but I have to say, the real credit goes to Mike Molles and our entire team. We pride ourselves on delivering top-notch service, and it’s always a pleasure to see the smiles on our customers' faces as they drive off happy with their new vehicles. Mike’s passion for “fighting for your mobile freedom” is unmatched, and I’m proud to have him on the "front lines" with me. That's a good idea about the Platinum Key Fob! Thanks again for your loyalty and for being a valued part of the Infiniti of South Bay family, we can’t wait to serve you again! Thanks again, Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Hello Ms. Walton, We sincerely apologize that you are experiencing the check engine light issue again after multiple visits. We understand your frustration. We want to thoroughly investigate why this issue persists and find a definitive solution for you. Please contact me directly at 320-325-5555 at your earliest convenience so we can schedule a follow-up appointment. We would like to bring your vehicle back in, at your convenience, to perform a more in-depth diagnosis and ensure the problem is resolved. We appreciate your patience. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Wow! Thank you for taking the time to leave such a great review! I am so glad to hear that we provided top-notch service and kept you informed every step of the way. Your trust means a lot to us, and we’re happy we could help with your car while making the process as smooth as possible. I am glad we provided you with the exceptional service you deserve! It was great having you stop by and we look forward to having you back in the future! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the fantastic review! We’re glad you enjoyed our efficient and quick in and out service. It’s also great to know you found the text updates and online scheduling feature helpful. Making things easy for our customers is always our goal, thanks for recognizing our hard work! Thank you for stopping by INFINITI of South Bay and we look forward to having you back again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Wow! Thank you so much for this incredible review! We're thrilled that we continue to provide you with a five-star experience for all your automotive needs! Jaime, Anita, Coach, Mike, and the entire team, work hard to ensure our customers receive top-notch service with care and professionalism. Thanks for the special shoutouts! We're delighted that your Elite Protection Program and Maintenance Care Plan have given you peace of mind, it's our goal to make your experience as rewarding as possible. Great reviews like this encourage our team to keep up the good work, thank you again. Cheers to many more winning deals ahead! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay