Carlos Scott | Page 5

I got my car evaluated two weeks ago to fix a transmission issue and Carlos said he would call me back when the parts arrived. Now I had had to call and apparently there is no record of this in t transmission issue and Carlos said he would call me back when the parts arrived. Now I had had to call and apparently there is no record of this in the system and Carlos forgot what he told me. Further, the technician I was told that handled the car is in Florida and can’t be reached so I’m stuck worrying if my transmission is going to fail. The only remedy offered after several calls was to bring the car back after the holidays and start all over again. Very unprofessional More

by derrickmontgomery0 Verified Customer Verified Customer

Helpful 0

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Good services with no problem with my vichile. . will be back to services my vichile . will be back to services my vichile More

by catrinaglover73 Verified Customer Verified Customer

Helpful 2

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Fast & easy service. Kept me updated every step of way. Would highly recommend coming here for service. Kept me updated every step of way. Would highly recommend coming here for service. More

by SHANEE.HUGHLEY Verified Customer Verified Customer

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Thanks to Carlos ,assistant manager Sharon and Sheryl ar Banister Ford top notch !! My best visit yet! Banister Ford top notch !! My best visit yet! More

by brcagee Verified Customer Verified Customer

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Mr. Scott was knowledgeable and courteous. My problem was with the wait time! I had an appointment for 8:45am and the work on my car was not completed until about 2:30pm. This is an area that needs improveme with the wait time! I had an appointment for 8:45am and the work on my car was not completed until about 2:30pm. This is an area that needs improvement! More

by donald-hopkins Verified Customer Verified Customer

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Service person was very professional and pleasant. IMy visit was pleasant and very well timed. IMy visit was pleasant and very well timed. More

by BETHEA_ROSEMARY Verified Customer Verified Customer

Helpful 3

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Fast service. Explained next steps clearly and upfront about pricing and turn around time. Thanks Explained next steps clearly and upfront about pricing and turn around time. Thanks More

by shekaraimani Verified Customer Verified Customer

Helpful 4

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The service was excellent more research was required and this took more time .which was applied. this took more time .which was applied. More

by LILLIEEVA Verified Customer Verified Customer

Helpful 3

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Service was exceptional! I felt welcomed and all my questions were answered understandably. Carlos even walked out to my car to actually show me what we were discussing. This I felt welcomed and all my questions were answered understandably. Carlos even walked out to my car to actually show me what we were discussing. This is where I will be bringing my car from now on. More

by dwheeler0621 Verified Customer Verified Customer

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the whole staff i deal with was very knowable. knew exactly what my extended warranty. the best thing I didn't have to wait all day to get my car service. knew exactly what my extended warranty. the best thing I didn't have to wait all day to get my car service. More

by WCOLE2 Verified Customer Verified Customer

Helpful 3

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