Carlos Scott
Carlos Scott at Banister Ford of Marlow Heights
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Carlos Scott | Page 4

Service Advisor

Banister Ford of Marlow Heights

5000 Auth Rd.
Marlow Heights, MD 20746

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4.2
60 Reviews
4.2

60 Reviews

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60 Reviews of Carlos Scott

June 17, 2023

Dealership Rating
Employee Rating

The service was excellent, well mannered and good hospitality I’ll give you guys a 10 More

by chris.b16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Oyedeji

Jun 21, 2023

Banister Ford of Marlow Heights responded

Hey Chris! Thank you so much for taking the time to share your feedback! We are happy to know that you had a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

June 14, 2023

Dealership Rating
Employee Rating

Thank you. Dropped my car off for a recall and Banister Ford had my car back to me in less than two hours. More

by adams1love
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2023

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star rating is greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

June 10, 2023

Dealership Rating
Employee Rating

This is the 5th vehicle my family and I have purchased from Banister. I expected a long wait and the normal run around. However, this time I was surprised at the prompt service and professionalism sho More

by Shawnhunter1967
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 13, 2023

Banister Ford of Marlow Heights responded

We are eternally grateful for your customer loyalty, Shawn. We are thankful to continue to earn your business here at Banister Ford!

June 08, 2023

Dealership Rating
Employee Rating

Quick and fast service. They took care of all my needs. I would definitely recommend this dealership More

by nagidtransportation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2023

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated ! We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

June 08, 2023

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Employee Rating

This was one of the best dealerships I have ever had the opportunity of dealing with. More

by mcarter9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2023

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your 5-star review! We look forward to continue to be of service to you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

June 01, 2023

Dealership Rating
Employee Rating

Courtesy polite Respect Check with you all the time to let you know when your Automobile.will be ready. More

by TAMMYHENDERSON882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2023

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback Tammy. We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

June 01, 2023

Dealership Rating
Employee Rating

Fast, friendly, and professional! No added pressure. Would be nice if they throw in a car wash after servicing the vehicle. Carlos was knowledgeable, efficient, and kept me informed d More

by dwy1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2023

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! We will certainly give you a car wash whenever you are ready to come see us again! Just let us know in advance when you want to come & we'll take care of you! We are very grateful to have you as a customer here at The New Banister Ford of Marlow Heights!

May 31, 2023

Dealership Rating
Employee Rating

Very bad experience! The service department is not trustworthy and I feel like I was not treated as a valuable customer More

by MCCOYHUNTERCRYSTAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Yadira Kauffman

Jul 05, 2023

Banister Ford of Marlow Heights responded

We are extremely disappointed that you may have not had a pleasant customer experience. We would like to know if we can speak to you directly about your experience, so we can know what to do to improve our customer experience? At your earliest convenience, please leave a good contact method for us to reach out you directly. Thank you

May 28, 2023

Dealership Rating
Employee Rating

I got my car evaluated two weeks ago to fix a transmission issue and Carlos said he would call me back when the parts arrived. Now I had had to call and apparently there is no record of this in t More

by derrickmontgomery0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 05, 2023

Banister Ford of Marlow Heights responded

Hey Derrick. Thank you for taking the time to share your feedback. We would like to know if we can speak to you directly about your experience? Please leave a good contact method so that we can reach out to you directly. Thank you!

May 28, 2023

Dealership Rating
Employee Rating

Good services with no problem with my vichile. . will be back to services my vichile More

by catrinaglover73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2023

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are looking forward to continue to be of service to you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

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