Carlos Vasquez | Page 3

Miss Marylou was incredibly helpful in investigating and explaining all our questions about the cost of maintenance / repair services we had done on our vehicle. She did not give up asking her sources unti explaining all our questions about the cost of maintenance / repair services we had done on our vehicle. She did not give up asking her sources until she could give us a definitive answer to not just the cost breakdown, but our prepaid maintenance coverage with the dealership as well. Incredibly friendly, amazingly patient, devoted to excellent customer service, 5-star rating. Thank you very much, Miss Marylou! More

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Huge dealer can find anything u look for Pleasant place Huge dealer can find anything u look for Pleasant place employee treat u and explain everything u need to know I highly recommend this place Huge dealer can find anything u look for Pleasant place employee treat u and explain everything u need to know I highly recommend this place More

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I brought my truck in for the third time to have it fixed. My truck keeps throwing out lean codes. The last 2 times I broughtit in all they did was nit pick my truck, you have a motified muffler, after fixed. My truck keeps throwing out lean codes. The last 2 times I broughtit in all they did was nit pick my truck, you have a motified muffler, after market air filter, etc. And keep returning it back yo me and my truck still doesn't run right. Carlos, trying to get him to call you back is like pulling teeth, frank on the other hand does try to help. I've never had a problem with hamer Toyota before, but my opinion is some of the techs have no idea what to do or what they are doing. More

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I have just purchased a used 2010 Prius from Hamer Toyota. I noticed that there was something loose underneath the front bumper. I brought it in to have service take a look at it and I have to say I a Toyota. I noticed that there was something loose underneath the front bumper. I brought it in to have service take a look at it and I have to say I am very happy with the customer service I received from Carlos Vasquez. He was very pleasant and trustworthy which are qualities that are important to me when it comes to dealing with any of my cars. Not only did he not charge me an arm and a leg but they finished the job in a timely manner... way better than expected. Carlos presented himself as a very professional Service Manager that greeted you with a smile from the time I brought the car in to the time I drove it away. 5 Star for Carlos and the service team and the whole Hamer Toyota organization! Now I have a place where I look forward to bring my car in knowing they're not just after the money, they are there for the service and stand behind the name Toyota! I'm glad I found this place because now I don't have to dread taking my car in for service! Thanks Carlos!!! More

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Carlos Vasquez is an outstanding employee. He is cordial, helpful and knowledgeable. Every time I have my car service at Hammer Carlos listens to all my concerns; and explains what and how the car was repair helpful and knowledgeable. Every time I have my car service at Hammer Carlos listens to all my concerns; and explains what and how the car was repair. He is an example of what every customer service rep should be. More

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I just want to thank Carlos for taking care of my Camry today. I showed up a little past 5 pm, and told him my sun shade had broken and wanted to get an estimate , and to my surprise after the insiection , today. I showed up a little past 5 pm, and told him my sun shade had broken and wanted to get an estimate , and to my surprise after the insiection , he told me it was going to be covered by Toyota even though I had too miles, I was relief. Thanks for taking me in so late and getting it done while I waited. Thanks Carlos. More

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Received excellent service and always with a positive attitude. His willing to work with you. Best person I have met so far to service my vehicle. attitude. His willing to work with you. Best person I have met so far to service my vehicle. More

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Carlos is a really nice and funny guy. He was very understanding of my situation and listened to everything I wanted done on my car. He gave me some suggestions on what would be possible to do and it understanding of my situation and listened to everything I wanted done on my car. He gave me some suggestions on what would be possible to do and it was better than anything I was thinking. This man knows what hes doing and cares about the customer. I thought it was going to be more expensive than i thought but he gave a really good price. My car was taken care of and it works like a beauty! I highly recommend anyone with ANY car trouble to work with him. It is really worth the time. I am very satisfied with his services. More

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He was very knowledgeable and professional in his field. He walked me through every step of what they were repairing on my car with every detail of why it was needed and expected costs. He walked me through every step of what they were repairing on my car with every detail of why it was needed and expected costs. More

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Carlos was very friendly and made sure that my car got the right service and told me exactly what my car needed. Service was quick and great service towards me and my car. the right service and told me exactly what my car needed. Service was quick and great service towards me and my car. More

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