Carlos Velasco | Page 2

Service center is shady and will falsify your maintenance I’ve been coming here for a year to get my older Hyundai serviced. I’ve serviced my car with other Hyundai dealerships and this place maintenance I’ve been coming here for a year to get my older Hyundai serviced. I’ve serviced my car with other Hyundai dealerships and this place has the laziest technicians I have ever encountered. They will NEVER do a multipoint inspection not as thorough as other dealers. Case in point, they have NEVER checked my battery. When I asked the service advisors, they said that you would have to explicitly tell them to check the battery. If that is amount of attention to detail they put, then you already know they don’t give a f*** about your car. Eventually my car battery died in the middle of nowhere and I had to scramble to get jump started. That situation would have avoided if they just check the battery like normal dealerships. I don’t know if it’s the service advisors or technicians not doing their jobs. In the year that I had been getting serviced here, they NEVER TOPPED my fluids. Coolant and wiper fluid were almost empty a year after I started getting serviced here. When I came in recently, I explicitly told the technician to top of my fluids, which I was assured they will. When I came back to get my car after it was done, I popped open the hood and lo and behold, my fluids were still low. That just shows you how they can say one thing and actually not do it. I wonder how many of the oil changes they actually did in the course of the year. This is dealership is just so blatantly deplorable. More

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This is the best CAR--not just Hyundai--dealership my daughter and I have been to in twenty years; we’ve been to many! The clean and spacious infrastructure is certainly nice, but the customer service is daughter and I have been to in twenty years; we’ve been to many! The clean and spacious infrastructure is certainly nice, but the customer service is phenomenal. We happened upon this dealership a few months ago because of an emergency service issue, and the amazing service team (led by Carlos) inspired us to drive forty miles one way for a new car purchase yesterday. Wow! What an impressive experience we had with Brad, Ryan, and Chris. Brad's work ethic, confidence, and humanness put us in a wonderful mood before we even arrived at the dealership--then the teamwork between Brad and Ryan once we got there created a comfortable, trustworthy, and enjoyable atmosphere throughout the paperwork process, which they made sure was as quick as possible. Chris (finance department) then acted as the icing on the cake while he kindly, patiently, and respectfully took our money. =) Finally, Ryan made sure we drove off with all the information and care we needed even if he clearly had other things to finish. That wasn't it! Ryan emailed me several times today to tie up some extra/loose ends and to make sure my daughter and I were still satisfied. We will definitely be sending them more business. More

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I love my new car! True it's not a "new car", it's a 2016, but it looks and drives as if it just came off the show room! I absolutely love it! Purchasing this car co True it's not a "new car", it's a 2016, but it looks and drives as if it just came off the show room! I absolutely love it! Purchasing this car couldn't have been easier! I'm so greatful!! Thank you so very much!! More

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Although it’s always intimidating to shop for a new car, the guys at Temecula Hyundai made the process not only comfortable, but also seamless. Went to test drive a car or two and fell in love with the firs the guys at Temecula Hyundai made the process not only comfortable, but also seamless. Went to test drive a car or two and fell in love with the first car - perfect color, model, and fit for my needs. Ryan was super upbeat and very knowledgeable about the products and spec options, Richard was compassionate and took great care of us, and Shawn was able to help us navigate financing with no problems and extremely efficiently. The team here is incredible and we are so glad we made time to stop by this weekend! More

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We had a great experience with both Carlos in service & Adrien in sales. Adrian was wonderful to work with. Adrien in sales. Adrian was wonderful to work with. More

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Look no further, Temecula Hyundai is The first dealer that worked hard for me so I could buy a new Hyundai with them. I had the best experience. I worked with sales person, Adrian. He was incredible! He that worked hard for me so I could buy a new Hyundai with them. I had the best experience. I worked with sales person, Adrian. He was incredible! He was friendly, easy going, knowledgeable and he knows the in and out of the product he is selling. He has passion for selling Hyundais not just selling “a vehicle.” Adrian was able to lead me through the car buying process. I felt very taken care of and he explained everything about my new vehicle to me. I am in love with my new Hyundai!! So even in todays tough market, Temecula Hyundai will work hard for you so you can drive home a new Hyundai! Thank you so much to an excellent team of people at Temecula Hyundai, Alex, Tony, Freddie, Brianna, Jolene in finance, and Adrian!! Seriously, such a wonderful car buying experience! Go check them out today! More

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The service team at Hyundai of Temecula is outstanding. I had an issue with my 4Runner where it would stall after it started. Had it looked at by several shops, even replaced the fuel pump, but the problem I had an issue with my 4Runner where it would stall after it started. Had it looked at by several shops, even replaced the fuel pump, but the problem persisted. I was referred to HT’s Steve Nicholson as the man who that would figure it out. 1 day later and a $60.00 part and I was on my way. Thanks to Steve, and the service team at Hyundai of Temecula. More

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I took my car in for another routine visit. Steve was my service representative. He was professional and very knowledgeable. I had obtained preliminary information from Alex about getting a Steve was my service representative. He was professional and very knowledgeable. I had obtained preliminary information from Alex about getting a hitch. I asked further questions about putting a hitch on my vehicle, and he was able to answer my questions, and to the extent that he did not know, he obtained the assistance of Carlos who has extensive knowledge about hitches. I appreciated his willingness to admit that he did not have all the information and the steps taken to obtain additional information for me to make an informed decision. This is now my 5th trip, and each time, their work is done in the time provided, the work is explained prior to it being done, and I have had no further issues related to the work done. Also, their manager Steve was on-site and watching over the work being done. I will for sure continue to take my vehicle to this location, as long as the service provided remained the same. More

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Their customer service is consistent. ..anytime I go in, I'm greeted, asked if I need anything and how they can help. I have bought two vehicles here and have recommended this dealership t ..anytime I go in, I'm greeted, asked if I need anything and how they can help. I have bought two vehicles here and have recommended this dealership to my friends. More

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Simply the BEST service ever! ! I have brought not only my Hyundai Sonata but my other vehicles here for service and am always given exceptional service from the time I check in to ! I have brought not only my Hyundai Sonata but my other vehicles here for service and am always given exceptional service from the time I check in to the time I check out! They are always fair and honest! Service is so good we now own all Hyundai vehicles!! More

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