Carlos Villareal
Carlos Villareal at Honda World Downey

Carlos Villareal

Service Advisor

Honda World Downey

10645 Studebaker Rd
Downey, CA 90241

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4.7
47 Reviews

Dealership Experience

2 yrs, 4 mos

Industry Experience

2 yrs, 4 mos

4.7

47 Reviews

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47 Reviews of Carlos Villareal

September 02, 2025

Dealership Rating
Employee Rating

Bad service. If you are waiting for your car. The representative should notify you when tour car is ready. More

by Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Service department

September 01, 2025

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Employee Rating

New facility is esthetically welcoming. I particularly liked the available amenities and open seating layout More

by Sergio
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vehicle attendant

Sep 01, 2025

Honda World Downey responded

Sergio, Thank you for taking the time and leaving us review ! We're so glad you enjoyed our new facility. Creating a welcoming space with comfortable amenities and an open, inviting layout was important to us, so it’s great to hear that it made a positive impression.-Dennis Alejo GSM

September 01, 2025

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The new facility is clean and the hostess welcoming. My visit was short the service was quick and trouble free. My service was done faster than anticipated. Thank you!! More

by Irene Mejía
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2025

Honda World Downey responded

Irene Mejía, We’re so glad you enjoyed our clean new facility and felt welcomed by our hostess. It's fantastic to hear that your visit was quick, smooth, and even faster than expected—that’s exactly the kind of service we aim to provide.-Dennis Alejo GSM

September 01, 2025

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I always request Gigan Gutierrez whenever I have my car serviced. He is friendly and provides great customer service. More

by cindypelusa1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 01, 2025

Honda World Downey responded

cindypelusa1, We’re thrilled to hear that Gigan , Gutierrez consistently provides you with friendly and excellent customer service. He’s truly a valued member of our team, and we’re glad to know he’s making your service experience a great one. -Dennis Alejo GSM

September 01, 2025

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Employee Rating

The renovation is welcoming. Need to fine tune drive-up service. Even with an appt cars were randomly selected. There was no system in place. I waited 10 mins to get a number wh More

by MV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2025

Honda World Downey responded

MV, Thank you for taking the time and leaving us review ! We will go ahead and discuss this with our team. -Dennis Alejo GSM

August 30, 2025

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Employee Rating

Carlos Villareal excelent , the only negative is offering only 1 rideshare , take a note on, thanks More

by Juan Carlos
Service Price Transparency
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Recommend Dealer
Yes
Aug 30, 2025

Honda World Downey responded

Juan Carlos, thank you for taking the time and leaving us a review !We’re so glad to hear that Carlos Villarreal provided excellent service during your visit.-Dennis Alejo GSM

August 28, 2025

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Great service, respectful with no pressure . I really appreciate Steven Cuevas excellent customer service. I plan to see him every time from now on!!! More

by M
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 29, 2025

Honda World Downey responded

M, thank you for taking the time and leaving us a review !We're so glad to hear that you had a positive, pressure-free experience and that Steven Cuevas provided you with excellent customer service. He's a valued member of our team, and we'll be sure to pass along your kind words to him. We truly appreciate your loyalty and look forward to welcoming you back next time!-Dennis Alejo

August 28, 2025

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Employee Rating

This is my new favorite Honda dealer. Everyone was outstanding at their own position, from the sales person, managers, financial guy etc. I will definitely recommend this dealer to my fam More

by Uniqueazteca1@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2025

Honda World Downey responded

Uniqueazteca1@gmail.com, thank you for taking the time and leaving us a review ! We're honored to be your new favorite Honda dealer. It’s great to hear that every member of our team from sales to management to finance—helped make your experience outstanding. Your recommendation to family and friends means the world to us, and we’ll be ready to deliver that same amazing experience to them too. -Dennis Alejo GSM

August 25, 2025

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Employee Rating

I had a 3:30 appointment, I drove up and waited 15 just sitting in my car cause no one came out to help us. Finally we go in and I explain what I’m here for. I specifically ask if they can do a quick wash More

by HondaDriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

August 24, 2025

Dealership Rating
Employee Rating

Great experience at Hinda world downey service department, The service attendant was knowledgeable about my 2016 accord sport. Right away it was serviced and ready to drive away...Awesome team.... More

by Laloscla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Hernandez

Aug 25, 2025

Honda World Downey responded

Laloscla, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our service team at Precision Honda took great care of your 2016 Accord Sport and got you back on the road quickly. It's always a win when our knowledgeable team can deliver fast, efficient, and friendly service.Thanks again for being a valued part of the Precision Honda family!-Dennis Alejo GSM

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