Carlton Duncan
Carlton Duncan at Treasure Coast Lexus

Carlton Duncan | Page 76

Master Certified Sales Associate

Treasure Coast Lexus

5121 S US Highway 1
Ft Pierce, FL 34982

Contact Me
5.0
849 Reviews

From the island of Jamaica west indes

Dealership Experience

17 yrs, 8 mos

Industry Experience

33 yrs, 11 mos

Languages Spoken

English English

5.0

849 Reviews

Write a Review

849 Reviews of Carlton Duncan

January 03, 2019

Dealership Rating
Employee Rating

treasure coast lexus,the BEST dealership Treasure Coast Lexus is the BEST Auto Dealership I have ever dealt with because of the quality of employees who work for them. Carlton Duncan, our sa More

by bea and rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Burruano, Dianne Spencer, Marc Jean , Kellie Durante, Gary Mariarossi, Rick Russell

December 30, 2018

Dealership Rating
Employee Rating

The Best This dealership by far is the best we’ve ever done business. We have leased or purchased 5 cars from them. Everything from service, admin to sales is More

by KristerW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Kritikos, Marc Jean , Gary Mariarossi

December 30, 2018

Dealership Rating
Employee Rating

Quality people, quality dealership Carlton Duncan was a pleasure to deal with, a true professional. Gary Mariarossi made it a point to speak with us on multi visits and answer any More

by bamrhein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marc Jean , Gary Mariarossi, Lynn Tidwell

December 29, 2018

Dealership Rating
Employee Rating

Very pleasant buying experience! We love buying cars from Carlton and TC Lexus???? With the exception of a rather long wait for F&I this was a perfect experience! (and a repeat of mul More

by Purplegirl
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Kritikos

December 29, 2018

Dealership Rating
Employee Rating

Took too long I have been a loyal Toyota customer all my life so when I needed an upgrade I decided to get the Lexus. I saw their December to remember add $319 mont More

by Firstlexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 29, 2018

Treasure Coast Lexus responded

Ms. Nembhard, Thank you very much for your recent purchase/lease of your new Lexus and thank you for taking the time to write a review online. We are always working to improve and there is no better way for us to do that then with honest feedback from our Guests. We will use your input to learn and we will make every effort to do better going forward, so again, thank you for your time and input. I do want to take a moment an address some of the issues you raised to hopefully clarify a few things. First, the "Ad" you are referring to is a National Ad run by Lexus. Because it covers all 50 states it is not as specific as I would like and it does have quite a few disclaimers in the ad. The reason for this is not to mislead anyone. The reason is many states have different requirements when Guests lease a vehicle. For example, in states like Texas and New York the taxes due are very different and most of those taxes are paid 'up-front' so they are added to the $3,999 down. In Florida, the sales taxes are added to the monthly payment so the $319 per month becomes $319 plus tax. That is just 1 example of why the ad does not translate literally, It is also why every Lexus ad has very specific disclaimers explaining this. Unfortunately, this does create some confusion but I can tell you without hesitation that this is not done to intentionally confuse or mislead anyone. It is done so that Lexus can promote 1 Ad for all 50 states. Second, the pre-paid maintenance plan you purchased is simply that. You do not have to pay for your scheduled maintenance each time you come to the dealership, it is now included in your monthly payment. Many of our Guests choose this option like you did. It is not an additional charge per se, it is simply a different way to pay for the very important service that must be done to maintain your Lexus. Unfortunately, Lexus does not have a "free" maintenance plan like the Toyota you had so this is something you would be paying either way. You simply chose to "pre-pay" it and include it in your monthly payment. This maintenance plan is also not included in the national ad that Lexus runs so definitely not included in the $319 payment. I can get into more detail with you if you would like and walk through all charges with you so you can see exactly how we wound up at the payment you agreed to. I have included my email at the bottom of this message so that you can contact me directly if you would like. Nothing is more important to me than having happy Guests so if I can help, please let me know. Thank you again for your time and your feedback. They are both appreciated. Respectfully, Gary Mariarossi General Manager Treasure Coast Lexus gmariarossi@treasurecoastlexus.com

December 27, 2018

Dealership Rating
Employee Rating

great dealer we always purchase our lexus from treasure coast from our favorite sales person carlton duncan. everything about the dealership is first class. rick More

by bea and rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Burruano, Marc Jean , Gary Mariarossi, Rick Russell, Lynn Tidwell

December 27, 2018

Dealership Rating
Employee Rating

Awesome I had the pleasure of making my purchase with an awesome salesperson, Carlton. He took all my concerns and assisted me in finding a vehicle with the r More

by JANICER73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Russell

December 17, 2018

Dealership Rating
Employee Rating

Never Disappointing Carlton Duncan and his associates at Treasure Coast Lexus make the experience of buying a car enjoyable. We are more than happy with our new car. More

by LESLIE.SPARKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Kritikos , Rick Russell

December 16, 2018

Dealership Rating
Employee Rating

Excellent experience I have been buying my cars from Carlton Duncan st Treasure Coast Lexus for years and won’t go anywhere else. Carlton is excellent, knows what I want More

by Mar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Kritikos , Gary Mariarossi, There is a gentleman named Russell (cannot recall if that is his first or last name) who went over the computer aspects of the car. He was also excellent.

December 14, 2018

Dealership Rating
Employee Rating

Friendly, knowledgeable , no nonsense Carlton and Rick were great. Answered all my questions and advised me well. They were friendly and worked with me to understand all the differences be More

by Boblexusreview
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Kritikos , Rick Russell

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