Carly McCall

We invested in ToyotaCare Plus which was $423. 95. We had our 2024 Toyota RAV4 Hybrid serviced on 12/31/25 at Toyota of Tampa Bay. They over charged us for oil change & tire rotation. We had to go 95. We had our 2024 Toyota RAV4 Hybrid serviced on 12/31/25 at Toyota of Tampa Bay. They over charged us for oil change & tire rotation. We had to go down in person to get them to refund our money on January 6, 2026. Took an hour but Donny figured it out with the help of Thompson Toyota in PA where we bought the car. Toyota of Tampa Bay still didn’t refund us the full amount. Toyota of Tampa Bay refunded us $100.71 and it should have been $136.90 according to their charges. Which were oil change $106.95 and tire rotation $29.95. More

by gknight60 Verified Customer Verified Customer

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Was very pleased with the automated tire evaluation a first for me. The waiting area was pleasant and the coffee very good. Norman was very professional, efficient and nice, first for me. The waiting area was pleasant and the coffee very good. Norman was very professional, efficient and nice, More

by SVWEVERLY0 Verified Customer Verified Customer

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Every person I interacted with was great. Austin Carr my service representative was excellent from the first contact to the end. Kept me informed with the progress of my Toyota highlander hyb Austin Carr my service representative was excellent from the first contact to the end. Kept me informed with the progress of my Toyota highlander hybrid service. Even called me Uber when I had to wait long. More

by DJPATEL1961 Verified Customer Verified Customer

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I had a very pleasant and unexpected casual encounter with administrative assistant Carly McCall. It was indeed a pleasure-although not seen her in person-but in telecom communication-she was very pleas with administrative assistant Carly McCall. It was indeed a pleasure-although not seen her in person-but in telecom communication-she was very pleasant, courteous, understanding, and very helpful. It was a great pleasure and being able to share my concerns with her, and the manner in which she had responded was well appreciated. Looking forward to seeing her one day in person. More

by John Borisow Verified Customer Verified Customer

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The only issue I encountered was with Jose Herrera. He lied and told me it was mandatory to sign a contract that included almost $7,000. In warranties. Some warranties I wasn’t even eligible for. Luc He lied and told me it was mandatory to sign a contract that included almost $7,000. In warranties. Some warranties I wasn’t even eligible for. Luckily, the bank did not honor the contract and it had to be revised because Jose (finance manager) also increased the actual pay off amount as well. After reaching out to a manager I spoke with Carly McCall and she was not concerned at all. She told me Jose would follow up with me to correct the contract and resubmit it to the bank. I explained to her I did not trust Jose he lied even after I told him I was not eligible for some warranties and did not want them he said it was required in order to complete the contract. Carly then had sales manager Christian Colon reach out to me. He was able to reduce my loan by over $5000. And he was very thorough in explaining why I had to keep the warranty I did keep. Christian demonstrated integrity and was very respectful and patient. He definitely turned my horrible experience into satisfaction. More

by Ceesheppard Verified Customer Verified Customer

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Got to dealership and left in under 90 minutes. Frey was very helpful and quick. Frey was very helpful and quick. More

by orfaromero Verified Customer Verified Customer

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Purchased a 2020 Mercedes GLE 3 months ago, was concerned about cost of potential repairs and my sales rep promised they stand behind their vehicles and explained their warranty. 5/30 my check engine light about cost of potential repairs and my sales rep promised they stand behind their vehicles and explained their warranty. 5/30 my check engine light came on and my vehicle started shaking. I called the service department to let them know I was having the vehicle towed there. They scheduled a service appt. and after the vehicle was on-site they sent me an email stating I missed my appt. The next day they found my vehicle and sent it to a Mercedes dealership without diagnosing the issue claiming it was still under their warranty when infact the warranty expired 5/1. I was out of the country so had my husband try to resolve this issue; 13 days later and my car is still at the Mercedes dealership, they haven't been able to get Toyota of Tampa Bay to respond to their request to repair the vehicle and despite countless calls and emails my husband and I are also not able to get a response. We keep getting "let me look into it and call you back." On 6/5, i emailed the Sales Manager, Chris Bice, requesting help and never received a response. On 6/11 I called to speak with the GM and was routed to his admin, Carly McCall, who routed me to the service manager, Johnny Mullins. Both refused tomprovide the GM's contact number and/or email address. The service manager, claimed he would "talk' with the sales manager for approval to repair the vehicle. Johnny later informed me he "emailed 'them' for approval" but 3 hours later still hadn't heard back. Did I mention this has been going on for 13 days?! Fortunately, Mercedes stepped up to cover the repairs and Toyota of Tampa Bay is providing a rental while the car gets repaired. In addition to all these car issues and unprofessional services, after purchasing the vehicle, I left my Stanley cup, with my name on it, at the dealsrship. I called my sales rep, Ken Acosta, and he confirmed he had it. 2 weeks later when I was in the area I let him know I was stopping by and he said it was in lost and found that I need to call the receptionist to see if they still have it. Not surprising, she didn't have it in lost and found. In all my years of dealing with a car dealership, this has by far been the worst experience. I will NEVER use or refer this dealership again! More

by Julie H Verified Customer Verified Customer

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