Carmen Alicea
Carmen Alicea at Williamson Buick GMC

Carmen Alicea | Page 23

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.8
232 Reviews

Dealership Experience

11 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.8

232 Reviews

Write a Review

232 Reviews of Carmen Alicea

February 02, 2021

Dealership Rating
Employee Rating

excellent work - excellent service - rates a 10 on all counts. why does it have be 25 words. can be a bit shorter. all done now More

by AWV1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erik Fernandez, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Mickey Barrios, Carlos Gomara, Skip Moosang

Feb 05, 2021

Williamson Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 26, 2021

Dealership Rating
Employee Rating

After leasing 3 Cadillacs for many years, my daughter did me the favor to take it in for service last week, she got a bill for $55, (they told her I hadn’t gotten the extended guarantee)...I will be turning More

by MARTHABH5
Recommend Dealer
Yes
Jan 29, 2021

Williamson Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 18, 2021

Dealership Rating
Employee Rating

AAAA++++ thank you!! A a a a a a. A a a a a a a a a a a a a a a a a a More

by jadertamayo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 21, 2021

Williamson Buick GMC responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 18, 2021

Dealership Rating
Employee Rating

Carmen Alice’s was very nice and helpful. She did a great job getting my oil changed and fixing my front light that was out. Very good at her job. And being SAFE!! More

by PRATCLIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 21, 2021

Williamson Buick GMC responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 16, 2021

Dealership Rating
Employee Rating

Williamson Buick GMC is an outstanding dealer. Their service department is on top of their game and I would recommend it ti anyone who needs their vehicle serviced. More

by marlonhernandez101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 21, 2021

Williamson Buick GMC responded

We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Williamson Buick GMC team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 06, 2021

Dealership Rating
Employee Rating

Not happy with this last service visit on Jan 5, 2021. Service advisor was specifically told right rear tire air cap was missing since the last oil change and rotation, yet it is still missing. Onn top of More

by ARTROD777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 05, 2021

Williamson Buick GMC responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 06, 2021

Dealership Rating
Employee Rating

Family like treatment and professionalism.5. Stars Family like treatment and professionalism. 5. Stars service and satisfaction. Friendliness, quality of work is second to none. Williamson is Miami # More

by M_ZAYASB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Reyno , Mickey Barrios, Pedro Betancourt is the reason why I go to Williamson.

Jan 11, 2021

Williamson Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 31, 2020

Dealership Rating
Employee Rating

Everyone from roadside to service advisor gave impeccable service! Great, knowledgeable and friendly. Made it all a great experience during crazy times. A a a More

by AIIMECABRERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Beny Ledesma

Jan 06, 2021

Williamson Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 27, 2020

Dealership Rating
Employee Rating

I’m pleased with the service Dept and the courtesy of the people that are working with me whenever I bring my Enclave to the dealership More

by Willy3faze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Reyno

Dec 30, 2020

Williamson Buick GMC responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 25, 2020

Dealership Rating
Employee Rating

Roadside service by Manny was unbelievably fast. The best service anywhere anyyime. I was stuck and needed fast repair in order to make an appointment. At first it was projected to be an hour. Then Manny cal More

by JOHNSCHULTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny

Dec 30, 2020

Williamson Buick GMC responded

Hello John and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

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