Carol Duster | Page 15

exceptional I enjoyed working with Gerald Fazzari as my sales representative greatly assisting me to make a wonderful chose. When I requested specific items on th I enjoyed working with Gerald Fazzari as my sales representative greatly assisting me to make a wonderful chose. When I requested specific items on the vehicle; Gerry spared no time it searching and delivering my final vehicle. Carol duster made my delivery and signing seamless. I thank both of them for there superb service. More

by yerganjones Verified Customer Verified Customer

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Excellent service, high attention to detail, very good follow up as car was being delivered. I would highly recommend the dealer and all the staff that worked with me. follow up as car was being delivered. I would highly recommend the dealer and all the staff that worked with me. More

by Golden2478 Verified Customer Verified Customer

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Exceptional purchasing experience from sales to Finance. Carl and Carol are easy to work with. Competitive pricing with zero pressure. Recently made my 2nd purchase with them. The delivery consultant was a Carl and Carol are easy to work with. Competitive pricing with zero pressure. Recently made my 2nd purchase with them. The delivery consultant was a bonus. Will return for my next purchase. More

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best purchasing experience ever. Everyone was so nice, particularly FINANCE. They did not waste my time or play any games. Simply looked for the best financing for me and let me dri Everyone was so nice, particularly FINANCE. They did not waste my time or play any games. Simply looked for the best financing for me and let me drive home in my car. More

by JUDI Verified Customer Verified Customer

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Duffy Elliott made our purchase a great experience! From start to finish our Porsche purchase was a great experience. Our sales person Duffy Elliott was professional, friendly, knowledgeable and not pu From start to finish our Porsche purchase was a great experience. Our sales person Duffy Elliott was professional, friendly, knowledgeable and not pushy! We felt our time was respected and we had all the information we needed to make an informed purchase. would not change anything! More

by trace1 Verified Customer Verified Customer

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Mixed experience The actual purchase of the vehicle was flawless. Joe and Duffy were phenomenal to deal with. One of the smoothest low stress car purchases I have ev The actual purchase of the vehicle was flawless. Joe and Duffy were phenomenal to deal with. One of the smoothest low stress car purchases I have ever done. I am a busy person and had little time to waste going back and forth. Duffy got the deal done with my time constraints. Joe did an amazing job of showing the car to my wife and educating us on why the Cayenne purchase was the right car for us. Highly recommend both Joe Osorio and Duffy Elliott to anyone shopping for a car at this dealership.​ Things began to go south almost immediately after the purchase order was signed. My credit application was misplaced. The vehicle was found to have a nail in the tire (thus it could not be delivered when promised). The finance manager (Carol Duster) seemed very disorganized and frankly borderline incompetent. She asked me questions that she should have known the answers to, then responded "I am just the finance manager, you need to ask the sales staff that question" when my response was that she should know the answer. Certainly does not give a customer a sense of confidence! CAROL'S KNOWLEDGE AND COMMUNICATION SKILLS ARE SERIOUSLY LACKING. The new car sales manager (Wyll) initially came off as a decent enough man. Once problems arose with delivery of the vehicle and the confusion/ineptness in the finance department he became an aggressive, rude, condescending man. He clearly does not believe that the customer is always right and rather than trying to defuse the situation threw "gasoline" on it with his tone and aggressive/condescending lecture to me. Hard to believe that I was talked to like I was a child as I was signing paperwork to hand over 90k to him. WYLL DICKENSON NEEDS SOME SERIOUS RE-EDUCATION IN CUSTOMER SERVICE. I have found out that he has only been in the role of New Car Sales Manager a short time, he obviously was promoted to a job in excess of his skill set. Finally, I must comment on what a breath of fresh air Eric Mihelich was. He heard me out and "owned" the multiple errors made by his employees. There is a reason he has lasted 30 years in this industry, he gets the concept of customer service. More

by David Verified Customer Verified Customer

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Always amazing service and extremely helpful people. Everyone at the dealership that I have had the pleasure of speaking to or working with has been fantastic. Sergey Marinin has always gone the extra Everyone at the dealership that I have had the pleasure of speaking to or working with has been fantastic. Sergey Marinin has always gone the extra mile when I come in for service. He makes sure if there are any concerns that I need addressed specifically before explaining to me exactly what will be done, and what I can expect time/money wise. I always get the car back knowing its going to be in the best possible shape it can be. I have had such good service here that I go out of my way to continue to do everything at this dealership. Because I know that I can trust them, and will always get the best service possible. More

by THRAKALL Verified Customer Verified Customer

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Very professional staff and helpful throughout the entire buying process. From the beginning my salesman was informative and accessible for follow up questions. I’m very happy with the experience. buying process. From the beginning my salesman was informative and accessible for follow up questions. I’m very happy with the experience. More

by mitchell.hunter42 Verified Customer Verified Customer

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The Sales team was very knowledgable and great experience! Great dealership to do business with, I am glad I made the drive. It was a low pressure environment that was very accommodating. I highly recommend! Great dealership to do business with, I am glad I made the drive. It was a low pressure environment that was very accommodating. I highly recommend! More

by stevefoster0 Verified Customer Verified Customer

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Exceptional Customer Service From the initial greeting until the final papers were signed I receive excellent service. I had a wonderful salesman named Ervin and he was a pleasure From the initial greeting until the final papers were signed I receive excellent service. I had a wonderful salesman named Ervin and he was a pleasure to work with and he handled every detail to perfection. I will absolutely be using this dealership ago when I’m in the market for a new car. More

by tiffanyhunter Verified Customer Verified Customer

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