Carol Leisure | Page 2

Come to Ann Arbor BMW! ! Customer service, technicians and the overall environment is superb! Thanks BMW of Ann Arbor! ! Customer service, technicians and the overall environment is superb! Thanks BMW of Ann Arbor! More

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No hassle negotiations, easy ordering, full service leases. Most routine service is seamless. Occasionally difficult and delayed to obtain parts. Service communications need to improve. leases. Most routine service is seamless. Occasionally difficult and delayed to obtain parts. Service communications need to improve. More

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Carol & Neal are awesome. Always a pleasure working with there service team! Thank You! I’ll be back! Always a pleasure working with there service team! Thank You! I’ll be back! More

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I have been going to this dealership for more than seven years. They are always efficient, have always fixed my car problems. Carol and Neil go above and beyond to make it a satisfying customer experience. years. They are always efficient, have always fixed my car problems. Carol and Neil go above and beyond to make it a satisfying customer experience. More

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They always are very professional and do a great job servicing my BMW. I trust their service abilities and their personnel. servicing my BMW. I trust their service abilities and their personnel. More

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Amazing service! Dusty is fantastic and always takes care of our vehicle quickly and efficiently Dusty is fantastic and always takes care of our vehicle quickly and efficiently More

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I want to thanks Neal and Carol for their job and taking good care of me! good care of me! More

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BMW of Ann Arbor is the best local dealership. The repair department has an Outstanding customer service team The repair department has an Outstanding customer service team More

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Darin is without question one of the best in his profession that I have dealt with. I purchased my first BMW with him and his knowledge and ability to get to know his client are unparalleled. He a profession that I have dealt with. I purchased my first BMW with him and his knowledge and ability to get to know his client are unparalleled. He allows the vehicles to sell themselves and does not push or try to overtly close the deal. He’s someone that I want to deal with for future purchases. More

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BMW Ann Arbor service has repeatedly treated me without respect. I was expecting much higher level of professionalism from a BMW dealer. I would never consider purchasing a car from this location because o respect. I was expecting much higher level of professionalism from a BMW dealer. I would never consider purchasing a car from this location because of the service I have received. I will take my future service and sales business to another dealership. Here are the details of my experiences at BMW A2: a. They started by asking me if this was my first luxury vehicle when I took it for service. I am not sure why this was relevant, but it was insulting. This speaks volumes about their leadership. PS, no it wasn’t. I can say that I received 5 Star service from the Porsche dealership in Ann Arbor every time. b. They didn’t check for recalls when I took my car in for scheduled service. I was told all was well and I was good to go when they finished. I found out (by accident) after the fact, that there indeed was a SAFETY recall for my car, and they did NOT take care of. When I asked why it wasn’t done, I was told that it was my fault for staying during my very long service (even though I had an appointment) and that caused them not to even check for recalls. I was also told it wasn’t a very important one, just a computer recall. Did I mention that BMW called it a SAFTEY recall. UPDATE: I was eventually apologized to and told that it was not my fault that they should have done it. Yes, I already knew that. c. During the same service visit, they removed my license plate cover, my “Personal Property” from my car and threw it away. Then they put one of theirs on my car WITHOUT asking my permission. I really liked mine and would not have approved it. I didn’t notice it for a few days. Since my plate cover was gone, they did replace it with one from their showroom. I did also get an apology for this as well. This was not a liberty that should have been taken. The service and parts manager were email copied on all of the details in the above 3 experiences by email, no manager ever reached out to me. The parts manager was copied on it because the service manager was out. The service manager returned the following week. But I never heard from him or any manager at BMW. d. My most current visit (and my last) was for a bulge on my tire wall. When I took the car in, I was told that they needed to order one, and that they even talked to someone that said, “yes the had one” and it would be there in 3-5 days. When I left that day, he said that he hadn’t ordered it yet, but would order it as soon as I left. When I called 5 days later, I was told that the person that was taking care of it has been off all week and no one else was handling it. I was also told “yes the tire was there” and I could bring it in. Half an hour later I received a text that they didn’t have the tire and now there is a “nationwide shortage” so they can’t find one. Even though, a week ago they could get one. By the end of the day, the national shortage was over, because they could again get me a tire. But now there another delay because they need to come the next day to take a picture of my tire because the tire dealer won’t release the tire or provide shipping information. I had to call to find out if the tire was in. I was told yes, but I would need to wait for same person that was off all week to schedule a time for me to come in. After hours of waiting to be contacted, I called the scheduler, she was very helpful and got me scheduled right away. My service manager never called or texted me after the day 2 weeks prior and with repeated requests to talk with him. More

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