Carol Leisure | Page 3

Client for life No makes you feel like you are his only customer. Furthermore- when you purchase a vehicle from him- your relationship with the dealership and him is No makes you feel like you are his only customer. Furthermore- when you purchase a vehicle from him- your relationship with the dealership and him is just the beginning. My wife and I ran over a nail about a month after purchasing our car and were losing air pretty fast. We called Mo to let him know we were on our way to the dealership to get a new tire. When we arrived tat the dealership we were met by Mo, a service advisor, and loaner. We have never experienced this kind of service Ianywhere else. I highly recommend the dealership and Mo to anyone who is looking to buy a car. More

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Amazing Service, Informed Staff, Exceptional Experience I've visited this dealership on multiple occasions, and I won't go anywhere else. There are other BMW dealerships closer to me, but I actually drive a I've visited this dealership on multiple occasions, and I won't go anywhere else. There are other BMW dealerships closer to me, but I actually drive an hour just to get here because I know I'm in good hands, and I trust the staff to take good care of me. The Sales Team is very polite, but also very knowledgeable about their vehicles. You don't get the sense that they are trying to pull one over on you, or that they are making things up because they don't know. They know these vehicles inside and out, and they're not afraid to prove it. The Service Team does an excellent job as well. The few times I've had my vehicle serviced, they've accommodated me in every way, shape and form. The service is always done in a timely manner, they're more than fair with their prices, and they provide excellent communication during the process so you know how your vehicle is doing, every step of the way. Most importantly, I've never felt cheated. Not once have I felt that they were trying to screw me, which is something everyone had heard horror stories about. They are very honest, and conduct themselves with the utmost integrity. More

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Total Perfecetion The staff at BMW of Ann Arbor are consistently courteous and prompt. They offer tremendous expertise. The BMW vehicle has a far more Spartan interior The staff at BMW of Ann Arbor are consistently courteous and prompt. They offer tremendous expertise. The BMW vehicle has a far more Spartan interior than I would prefer - but the quality of service and my experiences at BMW of Ann Arbor prevent me from purchasing a different brand from different dealership. More

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Service Visit Service writers are prompt, and keep me apprised of inspections and repairs. Customer Service Representative is excellent. I depend on her to make my Service writers are prompt, and keep me apprised of inspections and repairs. Customer Service Representative is excellent. I depend on her to make my visit pleasant and quick. More

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Excellent and attentive service. I had a series of issues that required repair. Service was thorough and staff were very friendly, knowledgeable and kept me informed along the way. I had a series of issues that required repair. Service was thorough and staff were very friendly, knowledgeable and kept me informed along the way. More

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Service The employees at this dealership are fantastic. From the moment a phone call is made to schedule the service until the keys are handed back and you c The employees at this dealership are fantastic. From the moment a phone call is made to schedule the service until the keys are handed back and you climb into your very clean and serviced vehicle the experience is just great. Thanks to all and keep it up. More

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Service From the moment I walked in for my scheduled apointment Carol Pappas greeted me and was very welcoming. She also went beyond my expectations in regard From the moment I walked in for my scheduled apointment Carol Pappas greeted me and was very welcoming. She also went beyond my expectations in regards to my loaner vehicle. She started all my paperwork in a timely manner. I also met Dusty Harrison who finalized my service paperwork. He was very friendly and took great care of me as well. I highly recommend BMW of Ann Arbor to anyone. More

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Not completely terrible which makes you better than most. Finance person never got back to me about extended warranties when I first got my car. Service is hard to reach by phone, even when you leave a mes Finance person never got back to me about extended warranties when I first got my car. Service is hard to reach by phone, even when you leave a message with your number. Once you do get in touch they are genuinely polite. They are pretty relaxed about giving out loaners and shuttle service in their i3's is convenient. One time my check engine light went on. It took 2 days of repeatedly calling two different people and setting up online to get an appointment. It was an error with a NOx sensor. This is related to a design defect on diesel BMW's that can lead to injectors and the DDE failing. That can cost quite a bit of money. Their solution was to erase the error code and see if it happens again, which buys them time for my warranty to run out and take on the ~$4000 repair by myself. More

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328i mis-fire Repaired by replacing all the coils and plugs. Runs like new. Staff was very friendly and helpful. Loaner car was very nice as well. My car was return Repaired by replacing all the coils and plugs. Runs like new. Staff was very friendly and helpful. Loaner car was very nice as well. My car was returned clean, washed, and vacuumed. Great service. More

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Amazing Service! Very friendly and courteous service! The staff was very professional! Dereck made the service carefree, contacted by e-mail and set-up the loaner. Wal Very friendly and courteous service! The staff was very professional! Dereck made the service carefree, contacted by e-mail and set-up the loaner. Walked right in and out! More

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