Carolina Wetzel

Took my Equinox EV in for a checkup at Advantage Chevrolet of Hodgkins, and had a fantastic experience. Carolina Wetzal was my service advisor, and she went above and beyond to make sure everything Chevrolet of Hodgkins, and had a fantastic experience. Carolina Wetzal was my service advisor, and she went above and beyond to make sure everything was handled smoothly. She was knowledgeable about the EV system, kept me updated throughout the process, and made sure all my questions were answered. If you drive an EV and want it serviced by professionals who truly understand the technology, I highly recommend Advantage Chevy’s service department. Be sure to ask for Carolina Wetzal—she’s outstanding! More

by Rdavis@3025 Verified Customer Verified Customer

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Quality dealership. Great service. Easy to work with. Xxx xxx xxx xxx xxx xxx xxx Great service. Easy to work with. Xxx xxx xxx xxx xxx xxx xxx More

by r.karasek Verified Customer Verified Customer

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I go to Advantage of Hodgkins strictly because of the service that Carolina provides. Carolina is the only advisor that I will see when having my vehicle serviced. She ensures that my vehicle is serviced service that Carolina provides. Carolina is the only advisor that I will see when having my vehicle serviced. She ensures that my vehicle is serviced properly, and as quickly as possible. I have numerous dealerships closer to my house, but I take the drive to Advantage because I know that I will receive the service experience that a customer should expect. She is very thorough in explaining the service that my vehicle needs, and never tries to push service that is unnecessary. I work in fleet management for a very large vehicle rental company, so I interact with contracted dealership service departments on a daily basis professionally. Never do I receive the professional treatment that Advantage of Hodgkins, specifically Carolina, provides. More

by matthew.mahoney1982 Verified Customer Verified Customer

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I have purchased three vehicles here in the past 11 years. I always bring my cars back here for Maintenance and Service. The employees here are very friendly and professional, they always make me feel years. I always bring my cars back here for Maintenance and Service. The employees here are very friendly and professional, they always make me feel welcome and respected. More

by mackowiak.ka Verified Customer Verified Customer

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Carolina was absolutely the best person I've ever dealt with at a dealership. I've never received that kind of service and care before. She is a professional, she is helpful, she actually cares, and she f with at a dealership. I've never received that kind of service and care before. She is a professional, she is helpful, she actually cares, and she follows through. She stuck with me from start to finish during a huge recall for my truck and took very good care of me! Because of her impressive level of service, I most definitely will stick with this dealership for future purchases and will make referrals for friends, family, and coworkers to go there. More

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I always take my cars to this shop. I have never had a problem with them. They always communicate with you and my car is done on time. I have never had a problem with them. They always communicate with you and my car is done on time. More

by isabel.j.miranda Verified Customer Verified Customer

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Poor communication. Very difficult to get clear answers and understanding. I repeatedly asked the same questions seeking the same information. I was very confused after Very difficult to get clear answers and understanding. I repeatedly asked the same questions seeking the same information. I was very confused after my service appointments. This has been a repeat occurrence of me having to chase the staff for answers and updates. Oh, and when you ask too many questions, the responses come with an attitude and unpleasant tone. For the future, I am not confident that my issue will be resolved when scheduling a repair appointment. I can confidently say that they will provide a list of "recommended" services that need attention without any clarification or explanation how this addresses my initial problem. And in my experiences, it didn't. It was an exhausting process having to contact the same individuals and state the same problem repeatedly. More

by jennifer_mathews08 Verified Customer Verified Customer

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Professionalism, everything was done in a timely manner. Carolyn kept us informed and up to date. Carolyn kept us informed and up to date. More

by renitatharpe Verified Customer Verified Customer

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Did great work and fast for oil change will come back . . very professional and 100% recommended . very professional and 100% recommended More

by dleanos11 Verified Customer Verified Customer

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It was a somewhat ok experience the email I got was for a 29.95 pil change. Once I got to the service counter I was told I would have to be charged more for a additional quart of oil. But on my invoice says 29.95 pil change. Once I got to the service counter I was told I would have to be charged more for a additional quart of oil. But on my invoice says only 5 quarts so why I'm I being charged for 6? Then I asked how much would it be to balance my tires since the rotation is included was told with everything oil change, rotation and balance 95 bucks. So I was going to be charged for a rotation and was told yes even thought the email said rotation included with oil change. My only big issue was charging me for 6 quarts but my invoice says 5 I dont like being ripped off. More

by Anthony O. Verified Customer Verified Customer

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