Carolina Wetzel

They're always very thoughtful and understand how to talk to people without being pushy. I think showing the video of the inspection goes a long way with consumers so they get a first hand look at what's goi to people without being pushy. I think showing the video of the inspection goes a long way with consumers so they get a first hand look at what's going on with their vehicle. More

by ramon6133 Verified Customer Verified Customer

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Great Service! Friendly Staff and Patient Resourceful Representative. Provided Transportation to allow me to go to work. Came to pick up my car without incident Friendly Staff and Patient Resourceful Representative. Provided Transportation to allow me to go to work. Came to pick up my car without incident More

by favor1983 Verified Customer Verified Customer

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They doing beautiful job Very good service Very nice people Take take care everything I will back again people Take take care everything I will back again More

by escobedojorge29 Verified Customer Verified Customer

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They diagnosed the radio issue with my vehicle and ordered a new one. When the new unit arrived they installed it ahead of schedule. It’s been a couple of weeks and everything is working properly. ordered a new one. When the new unit arrived they installed it ahead of schedule. It’s been a couple of weeks and everything is working properly. More

by malorkis88 Verified Customer Verified Customer

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Such friendly service from the moment I checked in until I left. Also comfortable waiting area and snacks were out too since I did not have breakfast :) I left. Also comfortable waiting area and snacks were out too since I did not have breakfast :) More

by Cpiszczek Verified Customer Verified Customer

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Easy in / easy out. very smooth maintenance / repair operation from my personal dealings. Carolina was exceptionally nice, thorough and knowledgeable. She quickly and co very smooth maintenance / repair operation from my personal dealings. Carolina was exceptionally nice, thorough and knowledgeable. She quickly and competently handled my needs as a customer. Overall, a good experience. More

by billd2 Verified Customer Verified Customer

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Great service and friendly staff and kept me updated and my waiting time less than I expected. my waiting time less than I expected. More

by edmarabha Verified Customer Verified Customer

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The sales service and business departments were excellent. Completely satisfied with the new purchase Silverado 1500 and installation of add-ons by the service department and reasonable price overa excellent. Completely satisfied with the new purchase Silverado 1500 and installation of add-ons by the service department and reasonable price overall. More

by eruff Verified Customer Verified Customer

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I am outraged by the way I was treated by my service advisor, Carolina, during my recent visit. What should have been a straightforward repair turned into one of the most frustrating and disrespectful d advisor, Carolina, during my recent visit. What should have been a straightforward repair turned into one of the most frustrating and disrespectful dealership experiences I have ever had. I brought in my 2016 Chevy Trax for an oil pan replacement after a drain bolt extraction attempt. I supplied the oil, filter, and a brand new drain bolt yet I was still charged for the very same parts I provided, except the oil. That is dishonest and unacceptable. Then I was quoted $1600 for the repair. Let’s call this what it is: price gouging. This is not a high performance Corvette or Camaro, it is an economy SUV. Charging over $200 per hour for labor on a basic Trax repair is absurd and insulting to any customer’s intelligence. As bad as the pricing was, the attitude was worse. After speaking with Carolina twice over the phone, I called a third time to ask about the warranty on the parts. Another employee answered and announced, “Patryk Kane is on the phone.” Carolina could then be heard in the background saying, “again?” That one word was dripping with disdain. It was rude, dismissive, and unprofessional. I should not be mocked or criticized for asking questions about a repair order that is just shy of $2000. The lack of respect and professionalism displayed by Carolina is appalling. Chevy claims to stand for customer trust and quality service, but my experience was the exact opposite. Between the inflated charges and the blatant disrespect, I left feeling humiliated and taken advantage of. I will never recommend this dealership to anyone, and I expect the service manager to contact me immediately to address both the pricing practices and the unprofessional conduct of the service staff. More

by PATRYKDKANE Verified Customer Verified Customer

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Steve is sales is great as always. Owen and Carolina great. Dennis in Business is great and very professional. Owen and Carolina great. Dennis in Business is great and very professional. More

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