Carolina Wetzel | Page 55

Not a regular customer but the Service Dept. provided me with customer friendly and expeditious service from point of arrival to completion of car maintenance. with customer friendly and expeditious service from point of arrival to completion of car maintenance. More

by FirstladyE Verified Customer Verified Customer

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Everything was taken care of and is all fixed up. But I never thought I’d have to wait 2 hours for one tire to be changed..... after waiting for an 1 hour 45 minutes I asked for an update. The man walked o never thought I’d have to wait 2 hours for one tire to be changed..... after waiting for an 1 hour 45 minutes I asked for an update. The man walked out and had to come back in because the car was no longer being worked on and he didn’t know where it was..... turns out the car was parked back in the lot because they had finished the car a while ago- either they had forgotten to process the paperwork or something because I wasted my time waiting there. Who knows how long I would’ve waited (probably till they closed at 6pm) for them to realize that my car and paperwork were never officially closed out. I wish I could say I left happy but I was a little pissed off. As we all know time is money and humans make errors but I just wish my experience had been better. I sure don’t want to be anywhere longer than I have to during a pandemic. And that’s my first experience at Chevy. Carolina did great tho- she let me know I only had 30 minutes left after waiting for an hour (I received a maintenance video 30 mins after arriving showing my car tires diagnostic and what was under the hood)- only after she left no one really must’ve followed up with me and that’s when I had to start asking for information. More

by kyleeleyden Verified Customer Verified Customer

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I bring several different trucks from my work and my personal truck & car to Advantage because I always am taken care of and never have any issues personal truck & car to Advantage because I always am taken care of and never have any issues More

by MISCH2013 Verified Customer Verified Customer

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Good customer service. I was greeted and assisted with all my questions. The service people were attentive and made sure to check on me. The service in all was great. all my questions. The service people were attentive and made sure to check on me. The service in all was great. More

by ebautista4848 Verified Customer Verified Customer

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Awesome service. Came in for a oil change and right away I was taken care of as soon as I pulled in into the shop. I was taken care of as soon as I pulled in into the shop. More

by cnunez1337 Verified Customer Verified Customer

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Great service, the service advisors are very professional, they keep you informed of the progress of the work being done on your vehicle while you’re waiting. professional, they keep you informed of the progress of the work being done on your vehicle while you’re waiting. More

by yvonnewill46 Verified Customer Verified Customer

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Always have a wonderful experience with this dealership. Thank you for always taking care of me 💞 felipe, carolina, and val always know what I need and not only give me 100% but 150%. They go above and bey Thank you for always taking care of me 💞 felipe, carolina, and val always know what I need and not only give me 100% but 150%. They go above and beyond 🙌 More

by jaxs47 Verified Customer Verified Customer

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Service was great, service coordinator was awesome, service was quick and timely, all around professional service. Would recommend to others and continue to bring my vehicles back service was quick and timely, all around professional service. Would recommend to others and continue to bring my vehicles back More

by bruder2871 Verified Customer Verified Customer

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Wonderful people understand what customers want!!! Everyone was really nice but Fabian from finance was the best!! Carolina is always very helpful about all our car services. Everyone was really nice but Fabian from finance was the best!! Carolina is always very helpful about all our car services. More

by Xraybee26 Verified Customer Verified Customer

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I’m super excited that my vehicle is fixed. However, again it comes to the point of listening to the customer. I had to bring back my vehicle because I wasn’t being listened to. that’s something was wro again it comes to the point of listening to the customer. I had to bring back my vehicle because I wasn’t being listened to. that’s something was wrong. More

by sheridaprandolph Verified Customer Verified Customer

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