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Carolina Wetzel
Carolina Wetzel at Advantage Chevrolet of Hodgkins

Carolina Wetzel | Page 23

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

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4.8
583 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

583 Reviews

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583 Reviews of Carolina Wetzel

December 11, 2023

Dealership Rating
Employee Rating

Great and welcoming. The only issue is the time it takes for service can be a bit long More

by msedadel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2023

Advantage Chevrolet of Hodgkins responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 09, 2023

Dealership Rating
Employee Rating

I was told by CW she would give $150 off my bill and didn't. More

by tjblack3333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Dec 11, 2023

Advantage Chevrolet of Hodgkins responded

TJ, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 06, 2023

Dealership Rating
Employee Rating

The service was great and very professional. Service actions were explained and the service video was a great addition. More

by small357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Bocchiere, George Cecala, Steve Cunningham, Felipe Alfaro, Dan Bednarz, Brian Brennan, Sergio Andrade , Tom Cederblad, Isamar Diaz

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Dec 07, 2023

Advantage Chevrolet of Hodgkins responded

Thanks for the kudos. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 04, 2023

Dealership Rating
Employee Rating

I would like to thank Felipe for made sure the warranty company had everything they need to repair my car. Also Caroline for make sure I got my car back after the water pump go out .after I pick up my car More

by mytwoson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

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Dec 06, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

November 29, 2023

Dealership Rating
Employee Rating

I had a great experience with this dealership. They were able to show me everything on camera and I really appreciated the service. More

by thebluesmeans
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Print
Nov 29, 2023

Advantage Chevrolet of Hodgkins responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

November 25, 2023

Dealership Rating
Employee Rating

Great customer service. They explain what needs to be done or whats getting done to your vehicle. They also offer a video of an inspection of your vehicle. The work done is More

by MORALESDAVID26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print

November 22, 2023

Dealership Rating
Employee Rating

It was a bad experience my 2015 Silverado engine is garbage went bad at 90k More

by rayraycpd153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Nov 27, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for sharing this review regarding your experience with us, Ray. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

November 19, 2023

Dealership Rating
Employee Rating

I always have a good experience here. It is apparent that customer satisfaction is a priority. More

by RODRIGUEZELICIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Print
Nov 21, 2023

Advantage Chevrolet of Hodgkins responded

Elicia, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

November 15, 2023

Dealership Rating
Employee Rating

Excellent and friendly service they always make you feel like family and always answer your questions More

by romanaidee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cynthia Tena, Pablo Bear and Juan Martinez

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Nov 17, 2023

Advantage Chevrolet of Hodgkins responded

Roman, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

November 15, 2023

Dealership Rating
Employee Rating

Good sense of humor and willing to help in are needs. Great customer service thanks. More

by fbarajasdora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Print
Nov 15, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day! Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

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