Carolina Wetzel | Page 23

I like this dealer because the are nice and accomadating it did not use to be tat way it did not use to be tat way More

by jrjohnson4707 Verified Customer Verified Customer

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Great great greatest great great great great great great great great feast great great great great great feast great great great More

by pejh73b Verified Customer Verified Customer

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Carolina always takes good care. Very professional. Great service. Been going there for years now Since I got my Malibu there.. Very professional. Great service. Been going there for years now Since I got my Malibu there.. More

by intrepidgomezag Verified Customer Verified Customer

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This dealership is very courteous and accommodating on appointments. The workmanship and honesty on inspections. I think it's great they do video inspections to get a better understanding of what's neede appointments. The workmanship and honesty on inspections. I think it's great they do video inspections to get a better understanding of what's needed for my vehicle. The courtesy wash as always is appreciated. I do work with Caroline as my service rep the past couple of years and she's outstanding! In and out and always available when I have questions or need service. Thank you More

by STEELEMPIRE211 Verified Customer Verified Customer

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A horrible service experience! A multitude of errors from a dealership that I have purchased 13 vehicles from. I purchased a 2022 Tahoe for my wife last year and a 2022 Equinox for A multitude of errors from a dealership that I have purchased 13 vehicles from. I purchased a 2022 Tahoe for my wife last year and a 2022 Equinox for myself (paid cash for both) Your sales department is top notch Joslynn Keys has been my salesperson for almost every purchase a true professional. My wife dropped off her Tahoe for the second free oil change and instructed the service department that a security light keeps flashing and beeping while driving. My first issue is that they were telling her that she needs a wheel alignment on a car that has 10K miles, outrageous! I just returned from a trip with that car and it tracks perfectly, no drifting no pulling, rides like it's on a rail. So after having the car all day my wife had to call and see if it was ready to be picked up, no communication from the service department after I called and told them to stop trying to upsell my wife on things the car does not need. After telling my wife everything has been fixed the security light came back on on her way home. When I looked at the paperwork there was no mention of the light coming on. I'll save you all of the back and forth over the next 2.5 weeks of my wife taking the car back after they said it was fixed and it was not. At one point I saw my wife's car several miles from the dealership at a residential home. When I called and asked what was going on my service writer told me a porter had taken it for a test drive and had an errand to run. Unacceptable! When we finally picked up the car several hundred miles had been put on it and the oil life was already down to 79%. not to mention an almost empty gas tank. Since we picked it up over two weeks ago there has been not one phone call from the dealer to follow up. I have 4 boys 3 of which are fireman and they all drive Advantage pickup trucks. Is this how GM treats its most loyal customers? There are plenty of alternatives that I would have never considered in the past but it may be time to look elsewhere. More

by 22collector Verified Customer Verified Customer

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Great service polite customer service. Did not have to wait to long to get my automobile fixed. Did not have to wait to long to get my automobile fixed. More

by VOLSON113 Verified Customer Verified Customer

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The service person was very knowledgeable and profrssional. She taken my right away and return it in a very short period of time. Very pleased with the kindness profrssional. She taken my right away and return it in a very short period of time. Very pleased with the kindness More

by nancysortor Verified Customer Verified Customer

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All the workers are super friendly and attentive. They always make sure the customer is satisfied. They always make sure the customer is satisfied. More

by mari_santiago1 Verified Customer Verified Customer

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Friendly customer service. No nonsense prices. Luv the shuttle service. Mm mm mm nn bb n No nonsense prices. Luv the shuttle service. Mm mm mm nn bb n More

by GERARDOA5799 Verified Customer Verified Customer

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service is amazing, staff is very friendly, you can relax knowing your vehicle is in good hands knowing your vehicle is in good hands More

by ecuamex75 Verified Customer Verified Customer

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