Caroline Combs

I’ve now been to BMW of West Chester three separate times for the same issue with my stereo system producing static — and unfortunately, the issue is still not resolved and has only gotten so much worse. Eac for the same issue with my stereo system producing static — and unfortunately, the issue is still not resolved and has only gotten so much worse. Each visit has been time-consuming, especially considering I live an hour away, and it’s extremely frustrating to feel like I’m not being taken seriously. What’s even more disappointing is that I left each time feeling like the problem was dismissed, and at times, I was made to feel like I was imagining it. I’m paying for a car that continues to have unresolved issues, and that’s unacceptable. On my most recent visit, I had a particularly frustrating interaction with Caroline. I expressed that I had an important appointment and was hoping to get in and out as quickly as possible. She told me she’d check on the car and return — but never did. Instead, I was left waiting for 40 minutes, watching her assist other customers without any acknowledgment or update. I ended up leaving, only to get a call five hours later. That level of communication and professionalism is simply not what I would expect from a BMW dealership. I’m truly disappointed. I chose this dealership expecting a high level of service and care, and instead, I’ve experienced inconvenience, lack of follow-through, and an issue that still hasn’t been fixed. At the very least, I expected to be treated with respect and have my concerns taken seriously. More

by Theom96 Verified Customer Verified Customer

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Great service across the board. Everything went as expected and better. Thank you very much. Everything went as expected and better. Thank you very much. More

by dpeloghitis Verified Customer Verified Customer

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She was informative and courteous Tele in the loop even though it took 10 days to get all the repair order complete. Her access was always timely, responsive and polite. She is a very good asset for your d though it took 10 days to get all the repair order complete. Her access was always timely, responsive and polite. She is a very good asset for your dealership. More

by ESTEGER Verified Customer Verified Customer

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Good customer service and inspection was outstanding because they found that I needed additional repairs thanks because they found that I needed additional repairs thanks More

by dashon1125 Verified Customer Verified Customer

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Did a great job understanding my needs and delivering great on time results with no surprises! great on time results with no surprises! More

by mwflash Verified Customer Verified Customer

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Great dealer with a quality service center. Caroline is very helpful as is all of the employees I have worked with at this dealership Caroline is very helpful as is all of the employees I have worked with at this dealership More

by djlane16 Verified Customer Verified Customer

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I am not answering this - I already filled out a survey I filled out a survey filled out a survey More

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Service above and beyond. That says it all and there’s no more to say. That says it all and there’s no more to say. More

by MONAPHILLIPS614@gmail.com Verified Customer Verified Customer

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Excellent service department. Always professional, courteous, not taking advantage of me, good service every time for about 20 years now. Always professional, courteous, not taking advantage of me, good service every time for about 20 years now. More

by TINAMARIE247 Verified Customer Verified Customer

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Service team supported all the needed . Provided Uber ride I home . Timely check out. Great team Provided Uber ride I home . Timely check out. Great team More

by MGYANI Verified Customer Verified Customer

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