Caroline Fletcher | Page 5

I was in there the other day with my husband all though they seemed very busy Caroline was very sweet and apologetic on the wait time to which we were understanding and appreciative she kept us updated the they seemed very busy Caroline was very sweet and apologetic on the wait time to which we were understanding and appreciative she kept us updated the whole time and didn't try to over sell us thousands of dollars worth of work we didn't need like other places! More

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I know they were extremely busy, but it took 90 minutes for an oil change and tire rotation. for an oil change and tire rotation. More

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Improvement needed in customer service, my wife, who is a lead in customer service at her work was apalled how we were treated or should say not when we picked up her vehicle. Fortunately, some other nice yo lead in customer service at her work was apalled how we were treated or should say not when we picked up her vehicle. Fortunately, some other nice young men helped us. More

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Service was good as always my service advisor was very friendly and helpful talking to me about the services done to my vehicle. friendly and helpful talking to me about the services done to my vehicle. More

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Nice staff nice waiting area fast and easy service definitely doesn’t seem to busy I like it definitely doesn’t seem to busy I like it More

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No one approached me upon entering for at least 5-7 minutes Dislike no paperwork - signed blank screen Could not review work to be done Worked asked to be done - not done minutes Dislike no paperwork - signed blank screen Could not review work to be done Worked asked to be done - not done More

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Took a little longer than normal for check in but after my service representative’s explained the new system it made sense because change is never easy at first ! my advisor very sweet young woman very hel my service representative’s explained the new system it made sense because change is never easy at first ! my advisor very sweet young woman very helpful even pulled up my car so I didn’t have to walk into the rain thank you! More

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quick and easy services very friendly and professional atmosphere , I love that they have snacks and fresh coffee out for customers but they definitely have you out of there before you can even finish yo atmosphere , I love that they have snacks and fresh coffee out for customers but they definitely have you out of there before you can even finish your cup of coffee ! Very fast thank you! More

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Oil change was quick, nice waiting area, and great service. Have always had a good experience. service. Have always had a good experience. More

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Amazingly quick service for my oil change and service today. My previous experience was a 2 hour wait for oil change and service. So this time I dropped my Tacoma off and got a ride home. I was barely ho today. My previous experience was a 2 hour wait for oil change and service. So this time I dropped my Tacoma off and got a ride home. I was barely home when the call came to say my truck was ready. I’m quite impressed with the service at Royal Moore. More

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